H&M
3.3 of 5 480 reviews
www.hm.com Stockholm, Sweden 1000 to 5000 Employees

H&M Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.3 480 reviews

                             

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(201 ratings)

67% of employees recommend this company to a friend
480 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "I've worked in retail for years, so when I made the jump to working at H&M"
    in 53 reviews
  • "Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace"
    in 31 reviews
Cons:
  • "did not enjoy my environment overall and was very sad because I love H&M"
    in 53 reviews
  • "It is a fast paced environment which means long hours on your feet"
    in 18 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Over Worked

Sales Associate (Former Employee)
Toronto, ON

I worked at H&M part-time for more than a year

ProsDiscount (25%)
Management is very flexible with time off, and understanding
Friendly co-workers (in my case)

ConsNEVER ENOUGH PEOPLE ON THE FLOOR/ ALWAYS CUTTING HOURS (I cannot stress how many times Ive talked to human resources and district managers..NOTHING helps)
Getting out as late at 11:45 (we close at 9pm)
Complaining customers over not having anyone help them
Stress, stress, stress
Overworked
Should definitely be paid more than minimum wage

Advice to Senior ManagementStop cutting hours and give us more people on the floor!!!!!!
You'll have less stressed out employees and happier customers (believe me)

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun place to work

Sales Associate (Current Employee)
Mississauga, ON

I have been working at H&M full-time for more than 3 years

Pros-flexibility
- good amount of breaks
- make lots of friends
- lots of things you can learn, can get good experience
- same level of management meaning everyone helps each other even the managers do what u do on the floor.

Cons- less coverage of staff on the floor all year round
- very slow growth.
- pay structure is low for part- time sales associates

Advice to Senior ManagementPlease try to act little faster when it comes to employee growth otherwise you will end up loosing all the good ones .

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Roller coaster ride. Inconsistency of management and HR are brutal.

Part-time Sales Advisor (Current Employee)
Toronto, ON

I have been working at H&M part-time for more than 3 years

ProsGreat benefits and the staff. Nice clothes. Discount is decent.

ConsOverworked, hard to move up, head office is a joke. Values they push are not always attained so don't buy what they're selling. Too corporate but I'm guessing it's just in Canada.

Advice to Senior ManagementNeed to get organized and actually manage the stores so that there is consistency and good employee moral in the workplace.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Biggest Waste of 4 years!

Sales Associate (Former Employee)
Toronto, ON

I worked at H&M part-time for more than 3 years

ProsDiscount, nice clothes, good people, fun meetings.

ConsNo opportunity for growth, very huge responsibilities with low pay, over-worked, never enough staff, horrible hours.

Biggest issue was that they never increased my wage as minimum wage changed. Essentially, with 3 years of experience my wage was the same as the new peoples due to the minimum wage jump! I pointed it out to my managers and they said "employees are not allowed to discus wage so this is incorrect!"

Advice to Senior ManagementTerrible job! Treat your employees better! I can see why there is such a turnover rate!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun and exciting!

Sales Associate (Current Employee)
Toronto, ON

I have been working at H&M full-time for more than 3 years

ProsLoved the people I worked with and Management was really supportive!

ConsLong hours and dealing with rude customers

Advice to Senior ManagementNeed more incentives to keep us motivated!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Another menial slave labour retail job

Anonymous Employee (Former Employee)
Toronto, ON

I worked at H&M full-time

ProsBelieves in Internal growth, which offers opportunities.

ConsA lot of politics and incompetent management

Advice to Senior Managementmanage by doing and having a presence on the sales floor

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great working experience!

Part-time Sales Advisor (Current Employee)
Montreal, QC

I have been working at H&M part-time for less than a year

ProsThis is a great place to gain some experience in the workforce. The goal is to work as a team so you and your colleagues are always working together to make the company the best it could be. It is an all-around positive environment and employees do everything they can to assure customers leave happy.

ConsIf you don't like moving around a lot, this isn't the place for you. This is a very busy company so if you're planning on being lazy, don't waste your time applying.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Fast-paced retail

Sales Associate (Former Employee)
Montreal, QC

I worked at H&M part-time for less than a year

ProsConstantly moving, time flies by. 25% employee discount effective immediately, at any branch. Pretty liberal dress code. Very nice coworkers.

ConsThe ending shift, having to clean up all the mess (staying up to 1 hour after closing). Have to be pretty quick and deftly sorting through clothes all the time, everyday (I was indifferent, but it can get pretty mindless).

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Best job for a visual

Visual Manager (Former Employee)
Montreal, QC

I worked at H&M full-time for more than 3 years

Prosgrowth opportunities, great values, great team, ok training depending on your trainer, travel to open new stores, designer collaboration

Consnot paid for overtime has a manager, with the hours cutting not always enough people to do costumer service

Advice to Senior Managementhad a lot of fun with them and made some great friends

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

perpetually stressful

Sales Associate (Former Employee)
Vancouver, BC

I worked at H&M full-time for more than 8 years

Prosopen door policy/flat management system within stores allows for staff to work together to meet daily sales targets.

the opportunities to change focus areas make for a really creative atmosphere. the main sales area usually has a focus but often sells out quickly enough for staff to style these areas/mannequins themselves.

many opportunities for quick advancement!

great clothes to wear and be inspired by, especially during designer collaborations.

lots of celebrity shoppers

Conshigh turnover rate! likely due to how daunting it is to get a complaint to be taken seriously.

stressful atmosphere - the lineups are endless and staff are often left to deal with them alone.

low pay for a lot of work - the expectations of staff when hours are cut or when staff is low is unreasonable. this extends to the expectations of both supervisors and staff members at large.

frequently understaffed - this company wants to expand, but the work atmosphere is neglected in the rat race.

Advice to Senior ManagementConsidering how many people work within each store, the HR team should expand beyond one regional representative. Job dissatisfaction will likely be better assessed with this investment.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for H&M? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at H&M reviews and ratings - including employee satisfaction and approval ratings for H&M CEO Karl-Johan Persson. All 480 reviews are posted anonymously by H&M employees.