Guitar Center

www.guitarcenter.com
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Guitar Center Reviews

Updated 25 February, 2015
Updated 25 February, 2015
401 Reviews
2.8
401 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Guitar Center CEO Darrell Webb
Darrell Webb
21 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 33 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 41 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 29 reviews)

  • Very high turnover rate for salesmen and constant micro-managing by upper management (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Columbus, OH (US)
    Former Employee - Department Manager in Columbus, OH (US)

    I worked at Guitar Center full-time (more than a year)

    Pros

    Co-Workers
    Atmosphere
    Time-Off Policies
    Employee Discounts

    Great company to work for. Loved building customer relations, doing product demonstrations. Just an all around great job.

    Cons

    Call-Sheets
    Competitive Nature of Co-Workers/Assistant Managers
    Undermining Sales by Assistant Managers

    AM's can sell things from out of your department without you having a say, making you no commission. AM's used to take full advantage of this and sell hundreds to thousands of dollars from under you or take a cut in the commission percentage because they told you that you "have to." Working in a department like drums (like I did) you're struggling to make commission on a monthly basis. It's just a cheap shot and unprofessional.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Rocking the Mic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Great vehicle to advance with hard work.

    Cons

    Changing direction numerous times over the past few years with multiple CEO changes.

    Advice to ManagementAdvice

    Morale is the lowest I have ever seen it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sell music equipment all day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Glen Burnie, MD (US)
    Former Employee - Department Manager in Glen Burnie, MD (US)

    I worked at Guitar Center

    Pros

    Cool people, great products, and for the most part the management is amazing.

    Cons

    Comission based salary, long hours, and the pay schedule.

    Advice to ManagementAdvice

    Improve the gross profit and net profit percentages earned by employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Culture has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Guitar Center full-time (more than 10 years)

    Pros

    Management typically promotes from within, top performers are rewarded well.

    Cons

    Uncertain business environment, senior management does not prioritize market based metrics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Guitar Center was an awesome experience and job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Fayetteville, GA (US)
    Former Employee - Department Manager in Fayetteville, GA (US)

    I worked at Guitar Center full-time (more than 3 years)

    Pros

    The staff there was great and fun to work with. The insurance was great there; and there was vacation time. My coworkers were knowledgeable and helpful. The store manager was awesome. There was training available and opportunity to advance. Working with the newest instruments and gear was always a blast.

    Cons

    The pay structure was too low. It's fine for a first job or entry level job, but does not provide enough income for someone with more adult responsibilities. Sales is based on close to minimum wage plus commissions. The business does have it's high and low sell seasons.
    All sales staff was on swing shifts. This sometimes conflicted with preforming and outside activities as you never knew what shift for each day you would be on until the prior weekend. Too bad there's not a day shift available.

    Advice to ManagementAdvice

    There are many middle aged professional adults such myself, that are parents and grandparents. We have tremendous potential and talents to add. However, closing and weekend shifts take away from a structured lifestyle when you have family. Consider allowing someone with great potential to work a day shift Monday thru Friday. You just might end up with an awesome employee who can continue to maintain a structured family life at home.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great people, decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Guitar Center full-time

    Pros

    I would say the best part about working here is the amount of really cool people you get to meet. There are tons of talented musicians out there, all with really interesting backgrounds. Another thing is the discount. WHOOO MAN. That thing is sick. Pay just above base cost for almost everything (minus apple and bose).

    Cons

    I'm gonna keep this short, but I think all employees can agree. The new CEO has really changed the company in a matter of a month it seams. The labor has been cut unnecessarily company wide, managers are now calling in, getting written up when they were always GREAT people and managers. An ex-CEO of a sporting goods super company does not belong with what was an amazing music store.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Its alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Great discounts, good benefits, good equipment

    Cons

    Horrible Employes, long hours, no life after work

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Product Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Coordinator in Westlake Village, CA (US)
    Current Employee - Product Coordinator in Westlake Village, CA (US)

    I have been working at Guitar Center

    Pros

    I work with some of the most talented people in the industry.

    Cons

    poor communication company wide
    excessive time taken to make time sensitive decisions.
    material deadline dates are more times than not pushed or excessively late

    Advice to ManagementAdvice

    I would like upper management to recognize work performance and compensate accordingly. The company is way too top heavy in regard to the more than comfortable wages - even decent wages remain out of reach for those of us who actually work and make things happen. I really think the company needs to take a serious look at increasing wages to equalize the increased cost of living for everyone.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Great part-time job for a musician in their early 20s, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chattanooga, TN (US)
    Current Employee - Sales Associate in Chattanooga, TN (US)

    I have been working at Guitar Center part-time (less than a year)

    Pros

    - Awesome people, both co-workers and customers (for the most part)
    - Flexible work hours
    - Discounts on gear
    - Freebies that add up (ex. tons of amazing free software for pro audio sales associates)

    Cons

    - Management is stressed
    - Gear could be in better shape
    - Smaller stores don't have as great of a selection

    Advice to ManagementAdvice

    Respect your employees, raise wages to a living standard

    Recommends
    Negative Outlook

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