GoDaddy

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GoDaddy Reviews

Updated 18 August, 2014
Updated 18 August, 2014
257 Reviews

3.0
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GoDaddy CEO Blake Irving
Blake Irving
93 Ratings

Review Highlights

Pros
  • Great Benefits (Although it will take you at least 90 days to get them) (in 24 reviews)

  • Good hourly base pay, good benefits if you're single (in 24 reviews)


Cons
  • Transitioning from the call center to corporate is extremely difficult to do (in 18 reviews)

  • Though, given the amount of time it's been since I was there - that may have changed (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Potential to earn great money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support and Sales Representative  in  Tempe, AZ (US)
    Current Employee - Technical Support and Sales Representative in Tempe, AZ (US)

    Pros

    Great leadership, decent shift choices, great- full paid benefits, amazing holiday party. Not micromanaged like a lot of other call centers. You need to meet the minimum sales requirements, be taking calls 90% of the time, otherwise you'll be put on a performance improvement plan.

    Cons

    Call Center. Back-to-back calls. Not only are you sales, but you're tech support too. Training does not really show you how all the products work so you're kind of just thrown in the ringer once it's over. However, there are a lot of people to help you.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun & energetic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working at GoDaddy was always fun and exciting. It is a fast-paced quirky environment where your ideas are valued.

    Cons

    There were no cons for me working at GoDaddy.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    The best job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Phoenix, AZ (US)
    Current Employee - Sales Representative in Phoenix, AZ (US)

    Pros

    Great environment for growth in many aspects, fair and equal opportunity to contribute and move up the ladder. AMAZING PAY, if you preform well (very sales driven). Laid back environment with FANTASTIC benefits.

    Cons

    Work facilities could use some improvement however they are currently working on getting that fixed by creating a new location.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO

    GoDaddy Response

    Aug 15, 2014Customer Care Talent Acquisition Director

    Thank you for the praise and we're glad that it's been an awesome experience for you. Having a great place to work is super important to us and we'll have that new location ready to go before you ... More

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  5.  

    Not a designers dream....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Website Designer  in  Gilbert, AZ (US)
    Former Employee - Website Designer in Gilbert, AZ (US)

    Pros

    Great benefits, environment, food, and perks. Worked with some very talented developers and designers who inspired me everyday. There is definitely a light feeling at work and the days can go by fast because its so busy.

    Cons

    Although I have heard its changing, I was poorly under paid, and management was worthless. Often management is hired externally, when they need to hire from within. There is really no opportunity to grow or move up, and they are cutting all corners before IPO

    Advice to ManagementAdvice

    Get rid of Web site builder...... Do real web design, give credit to the behind the scenes people and not just they're management.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great if you're a salesperson at heart!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Hiawatha, IA (US)
    Current Employee - Sales Representative in Hiawatha, IA (US)

    Pros

    I loved a lot of things about the company- the training was great, the pay was fair, bonuses were amazing, the office culture can be fun and exciting, and the environment is very youthful and laidback.

    Cons

    Sell, sell, sell. Whether the customer truly needs what you're selling or not, still sell to boost your stats and bonus. There is also an "official" minimum daily sales goal to meet and an "unwritten" minimum sales goal ($1k a day!) to meet which is extremely challenging on a rough day.

    Advice to ManagementAdvice

    Relax on the whole pushing sales bit. Also consider hiring more qualified people for the Supervisor role. My supervisor when I worked there was 25 and had clearly never been in charge of anything in his life.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Decent experience. Just your average call center job/environment. Sales, sales, sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdt  in  Gilbert, AZ (US)
    Former Employee - Cdt in Gilbert, AZ (US)

    Pros

    You can make decent money in CDT but the bonuses are slowly but surely dwindled down over time. CDT is often referred as the golden handcuffs, as you take a huge pay cut to go into other departments. You can go into leadership but take a big hit in pay and the sups will not make as much as the best CDT reps. Health insurance is free, if you are single. Having a wife and kids- its not really any better then most companies. Bob Parsons founded the company and he put it on the map. He took really good care of his employees. KKR is the investment group who has a big stake in the company. The perks of the company are gradually chipped away. This is a sales job; you need to have that mindset starting here. You are paid fairly for the work you put in. The holiday parties are cool!

    Cons

    Some leadership is great and some not so much. This varies from department to department and who your supervisor is. The call centers are ran by a lot of condescending individuals who try to instill fear into their reps. The customer availability time was recently increased to 82%; you need to be aware of how much time you are off the phone as this will affect your paycheck. The company does not invest enough time (training) into the salesforce. The technology we use is subpar. The systems are slow and the hardware we use is not what one would expect from a technology company. The salesforce make the most revenue for the company and they are often treated the worst. Vacation time is based on availability ran by workforce. Needless to say, you have to request time off six months in advance if you ever want a Friday or Monday off. (This is relationship based, if you are in with the boys club you will get away with anything in the call center.) Over the last couple years the bonus structure is changing for the worse and seems to be trending in that direction as every other quarter there tends to be some perk or decrease in pay. In order to be successful at GoDaddy you have to "drink the kool-aid." Customer surveys need a better system as the wrong reps are punished, as they become the "fall guy" for another reps mistake. Promotions outside the call center are near impossible. Some senior managers genuinely care about the company and want to see change, unfortunately at this point their is a huge disparity with call center reps and salary employees regarding time off, micro management, team builders, work environment, and over all mentally and physically healthy environment. If you start in the call center you are pretty much stuck in it. You have to take a hug he pay cut to become a lead.

    Advice to ManagementAdvice

    Less micro managing.
    More training.
    Do team builders with your teams. Unless you are a supervisor or higher you can't have team builders- why? Why such an inequality?
    Focus more on quality. Numbers are important to any business but so is quality customer service.
    Train more reps to solve customer issues rather then pawning them off on the next rep in line.
    The autodialer shouldn't call the customer 16 times before being removed for a short period of time and then re-added after a few month time period.
    Take more time to train your reps and stop treating them like a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Amazed I made it this long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Tech Support and Sales  in  Gilbert, AZ (US)
    Current Employee - Inbound Tech Support and Sales in Gilbert, AZ (US)

    Pros

    Great benefits, 6 weeks time off (if you can get the time off approved), very liberal dress code, lots of opportunity for overtime,

    Cons

    Very sales focused through out the organization, lack of career development, lack of accountability for supervisors, the call center floor is dark, poor ventilated with no windows.

    Advice to ManagementAdvice

    look at improving the physical environments especially the Gilbert call center, start promoting a technology driven culture instead of a "used car sales" atmosphere

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Overrated place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent benefits, like tuition reimbursement, good insurance and 401k. Worked four 10' s while completing my BS in CIS full time at ASU and got a way better job. For that I thank Go Daddy..

    Cons

    Employees are micromanaged, over worked with high turn over. Christmas party is more for show and publicity. Low pay.

    Advice to ManagementAdvice

    Burn out and turnover have to be looked at and addressed to make the environment of working there more stable.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good benefits but draining/toxic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support & Sales
    Current Employee - Technical Support & Sales

    Pros

    Great benefits.. The medical benefits are great. Very low/few copays. You do not pay for your insurance but you pay for your family's coverage. Lots of vacation time, six weeks, but you'll need it.

    Cons

    Management does not understand the products or the needs of our customers. Constantly shifting metrics and a ton of micromanagement. There is big mismatch between what we are expected to support and the training and knowledge resources that are provided. Very rigid attendance policy leads to employees coming in sick, which means you catch bugs from people coming in where they're contagious, so be prepared to be constantly sick.

    Advice to ManagementAdvice

    Upper management needs to leave the office more and interact more with employees of all levels, as well as with our products and our customers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    If your looking for a sales job this is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support & Sales  in  Tempe (South Africa)
    Former Employee - Technical Support & Sales in Tempe (South Africa)

    Pros

    Great free benefits from day one great Christmas party.

    Cons

    Ive work in IT for 12 years and this is nothing close to technical support more like sales support. If you can't meet there daily quota your gone.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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