Genuine Parts

  www.genpt.com
  www.genpt.com

Genuine Parts Reviews

Updated 17 October, 2014
Updated 17 October, 2014
37 Reviews
2.8
37 Reviews
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Genuine Parts Chairman, President, and CEO Tom Gallagher
Tom Gallagher
17 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great company and great people. As long as you can handle it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at Genuine Parts full-time (more than 5 years)

    Pros

    People are good here. As long as you are the type of person that can handle tough customers.

    Cons

    Upper management can be very picky and bully's if they don't get their way.

    Advice to ManagementAdvice

    Listen to your people more. Help them with their decisions instead of making it your way or the highway.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A culture of negativity towards customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genuine Parts

    Pros

    Strong company financially, with a large market share and long history of financial success.

    Cons

    The entire culture, from the top down, is one of arrogance when dealing with customers. I think the culture has been created over many years knowing NAPA store owners have limited options to go with someone else. Customers are treated with respect in-person, but then put down and talked about negatively behind closed doors. There is no respect for the customer.

    Advice to ManagementAdvice

    Respect your customers more

    Doesn't Recommend
    No opinion of CEO
  3.  

    One of the last major corporations where employees are people, and not just numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA (US)
    Current Employee - Anonymous Employee in Atlanta, GA (US)

    I have been working at Genuine Parts full-time

    Pros

    Loyalty to employees
    Financial Stability
    Well managed
    TONS of career opportunities
    Perfect atmosphere for the RIGHT person to drive change
    Develops GREAT leaders

    Cons

    Antiquated culture is very change resistant
    Data issues make it difficult to accurately measure business results
    Little accountability

    Advice to ManagementAdvice

    Culture needs to do a better job embracing change.
    Expectations should be clearly defined, and employees should be held accountable for results.
    Increase investment in IT and Analytics

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Terrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shared Services in Duluth, GA (US)
    Former Employee - Shared Services in Duluth, GA (US)

    I worked at Genuine Parts full-time (less than an year)

    Pros

    Salary on the low side of ok

    Cons

    The software used is antiquated. Processes are cumbersome, no use of best practices or even employee teams for finding a better way. There is no professional training other than co workers training when they have time. There Was some nice people, BUT there was also some very rude nasty people, that management allowed to behave badly.

    Advice to ManagementAdvice

    Spend some money on your programs- allow your employees to contribute to streamlining processes. HR, your office has a revolving door- constantly loosing employees. Have you thought that maybe it is not the newly hired employees. Perhaps you need to be more thorough in skill matching. Remember that people are people and lastly a diverse workplace works, celebrate the differences.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Old School = Fool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager in Dallas, TX (US)
    Current Employee - District Sales Manager in Dallas, TX (US)

    I have been working at Genuine Parts full-time (more than 8 years)

    Pros

    The people and customers I would say the product lines but all of you're competitors have the same lines some have better line.

    Cons

    Good lord where do we start?

    Top heavy in managers and most of them are lazy and arrogant. Even the new managers they are hiring adapt to this Old School management style two weeks into the job.

    Politics run all over the place and there are so many layers of management you don't know who's ass to kiss to get ahead in this place. (I am not an ass kisser so that's why I am stuck)

    People are not promoted for knowledge and job performance, they are promoted if they fit the network.

    Practices and tools in this company are so out dated it is laughable. I had a meeting with a competitor that is so far ahead of NAPA/GPC it was astounding. CRM is a joke cataloging is a joke the management is a joke.

    Advice to ManagementAdvice

    Get into the end of the 20th century at least!!

    Who cares if your NAPA others have passed you by.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Accounts payable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting in Duluth, GA (US)
    Current Employee - Accounting in Duluth, GA (US)

    I have been working at Genuine Parts full-time (more than an year)

    Pros

    Great people to work with

    Cons

    Salary caps, No position growth, no bonuses

    Advice to ManagementAdvice

    Managament is great

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Okay job to get you through temporarily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Norcross, GA (US)
    Current Employee - Collections in Norcross, GA (US)

    I have been working at Genuine Parts full-time (less than an year)

    Pros

    Stability. It's a big public company so lots of procedure so everything runs smoothly. I've made great friends from GPC so that's a plus.

    Cons

    Cliques among management. Sometimes the mentality is to keep your head and down and do your job. Gets a little stale in the office sometimes.

    Advice to ManagementAdvice

    Pay more attention to the APAR personnel and try to interact more with them positively.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    District Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Manager
    Former Employee - District Sales Manager

    I worked at Genuine Parts full-time (more than 8 years)

    Pros

    Meeting new people everyday, bonus program, company vehicle,expense account.

    Cons

    Politics, playing favorites, too much upper management. NAPA still thinks their name stands for quality, which is does not. Competitors use the exact same parts and sell them for 5%-20% less.

    Advice to ManagementAdvice

    Take a look at how much upper management there is compared to the ground-level sales force. Automotive Aftermarket competition is getting fierce. Price is the consumers #1 priority, not the name anymore.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Steady, but improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genuine Parts full-time (more than 10 years)

    Pros

    Company will never blow your doors off, but is very consistent.

    Cons

    Slow to adapt. C-suite and 2nd level execs think they have control.

    Advice to ManagementAdvice

    Tactics don't make strategy.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I worked at GPC for ten years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer in North Atlanta, GA (US)
    Current Employee - Programmer in North Atlanta, GA (US)

    I have been working at Genuine Parts as a contractor (more than 10 years)

    Pros

    I was paid a fair amount for short term.

    Cons

    - Management exists to defend management at all cost. HR bureaucracy exists to blame the victim and sweep management's serious violations under the rug. If it isn't criminal, the company doesn't care. Management is basically full of uneducated pencil pushers that under perform.

    Advice to ManagementAdvice

    None, they don't do anything with the right advice.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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