Forrester Research

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Forrester Research Reviews

Updated 28 February, 2015
Updated 28 February, 2015
287 Reviews
3.5
287 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
214 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great analyst team. Top management decisions sometimes disconnected from the field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    A company with top quality analysts. A great place to work when you want to stay on top of key business and technology trends. Being positioned on both Marketing/Strategy and IT domains is a definite plus. Good clients.

    Cons

    Top management is sometimes disconnected from the reality on the field. Too many management levels for a company that size. Middle management not so impressive.

    Advice to ManagementAdvice

    Involve staff on the field in a better way, listen, then act.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Senior Research Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than a year)

    Pros

    Great work enviro, great people, interesting subject matter.

    Cons

    Issues with upper management, complacency.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Exciting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition in Cambridge, MA (US)
    Current Employee - Talent Acquisition in Cambridge, MA (US)

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    The best part about working at Forrester is the blend of super intelligent and hard working people. Love the feel of an extended family sort of workplace. Smiles in the hallways never make it hard to be in the office.

    Cons

    Work loads can get pretty heavy at times but not too the point of exhaustion.

    Recommends
    Approves of CEO
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  5.  

    Great place to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Associate in Cambridge, MA (US)
    Former Employee - Research Associate in Cambridge, MA (US)

    I worked at Forrester Research full-time (more than a year)

    Pros

    A friendly atmosphere where you can learn a lot of different things as you try to chart your career path. A fine place for new college grads to gain some entry level experience and have fun at the same time. You also have access to a lot of valuable research and information that can make you well-versed in areas that can create opportunities for future growth, whether it is Forrester or any other company you work for in the future. If I could go back in time, I would do it again.

    Cons

    Slow growth and poor upper management. The middle managers care about the employees under them, but do not seem to have much power or influence. In addition, the pay is very low despite the out of control cost of living in the Cambridge/Boston area. As a result, there is very high turnover because people eventually realize their skills are worth more in the job market. I definitely recommend working there if you are getting started, but recognize when the time has come to take your career to the next level. Upward mobility is quite stagnant due to the slow growth.

    Advice to ManagementAdvice

    Work to retain your best employees. It's a great place to work, but the pay is insulting compared to what other companies offer. Also, try to find new and engaging ways to deliver content. PDFs are so 2005. If it's the Age of the Customer, then walk the walk and deliver content is new ways that better meet the needs of your changing customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company and experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time (more than 8 years)

    Pros

    Management training, benefits, ability to move around, performance management process, depth and rigor of the research, and the people.

    Cons

    Tolerance for low performers.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great colleagues, can't seem to figure out success though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Cambridge, MA (US)
    Former Employee - Consultant in Cambridge, MA (US)

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    My colleagues were awesome. Forrester is full of people who will challenge you intellectually, and help you learn.

    Cons

    Forrester rarely hit their numbers the entire time I was there. We would have one successful quarter followed by 4 unsuccessful quarters.
    Individual contributors never understood why management made the decisions that they made.

    Advice to ManagementAdvice

    Figure out how to be successful. There is so much potential at Forrester, but sometimes you can't get out of your own way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    They rip the sales team off in their commissions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in San Francisco, CA (US)
    Current Employee - Sales in San Francisco, CA (US)

    I have been working at Forrester Research full-time (less than a year)

    Pros

    Interesting job, good people, decent benefits (but getting worse)

    Cons

    They don't tell you this until AFTER you start working (unethical), but Forrester pays only HALF (50%) of the commissions that you EARN until you reach 85% of your annual quota. If you don't reach 85% you lose that other 50% of deals that YOU CLOSED forever (legal?). Less than 60% of their entire salesforce made their plan in 2014. Those who do make that threshold don't make it until December (which makes for a long dry year financially), which means they don't see that bigger paycheck (with the other 50% owed to them) until January which means Uncle Sam takes an even bigger chunk than usual since it is your first paycheck of the year (withheld until tax time 1.5 years away). Almost every single person in their 1st year at Forrester fail to make plan. Good luck making money here.

    Advice to ManagementAdvice

    STOP building your company off of the backs of the hardest salesforce around. Start paying market rates (especially in the SF Bay Area- you are not competitive)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    50/50 experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    A lot of talented people, passionate staff, largely cordial/comfortable environment.

    Cons

    Lowball on the salaries, and try to spin the (small bonuses) as enough to compensate. Management incentivized to dock points on reviews to lower bonus payout.

    No opinion of CEO
  10.  

    Missing leadership and strategic direction at executive level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time

    Pros

    Strong brand appeal within the Information Services industry. Smart and bright people, good culture. Flexibility allowed within the workplace and resulting in good work balance overall. This place is great to start your career and to work while continuously learning.

    Cons

    Decisions and processes are too much Cambridge-centric. This is often resulting in a number of missed and erratic calls taken on a global scale. Under par executive team, inward looking and risk adverse, with most of them having limited international experience gained outside Forrester. Culture seems to be progressively deteriorating, with employees not been taken care of as they were before. Low salaries, with promotions often meaning less money and high risk of burn out.

    Advice to ManagementAdvice

    Strategy and organizational models are too often under discussion and changing every couple of years. There is no perceived sense of stability, with executives joining and leaving every 18 months. Research, Product and Marketing functions are disjoined and under three different executives. There is neither a COO nor a Chief Strategy to further increase the sense of confusion. Not surprisingly, Forrester growth has been stagnating for the past years and the company has missed the call (or made no call) with regards to M&A activities. With all the cash and the IQ which is avaialble, this is a real shame

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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