Forrester Research

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Forrester Research Reviews

Updated 22 January, 2015
Updated 22 January, 2015
277 Reviews
3.5
277 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
208 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great analyst team. Top management decisions sometimes disconnected from the field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    A company with top quality analysts. A great place to work when you want to stay on top of key business and technology trends. Being positioned on both Marketing/Strategy and IT domains is a definite plus. Good clients.

    Cons

    Top management is sometimes disconnected from the reality on the field. Too many management levels for a company that size. Middle management not so impressive.

    Advice to ManagementAdvice

    Involve staff on the field in a better way, listen, then act.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Positive Environment Overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than an year)

    Pros

    Great place for ideas and collaboration

    Cons

    Slow career development. Do not practice what they preach when it comes to technology and innovation.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Overall good company to work for...

    Current Employee - Sales
    Current Employee - Sales

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    The company has a good working environment, lots of smart people willing to help, compensation is decent if you get into the right role, good place for younger professionals to get a foot in the door and work their way up

    Cons

    For a company that has been in business as long as Forrester, many of their internal processes are still immature & cumbersome. Sales territories are not well thought out creating issues with travel & expense management. Continue to raise prices without significant changes to products making it more & more difficult to renew existing clients. More sales reps should be allowed to work from home. Too much "administrative" stuff...

    Advice to ManagementAdvice

    Hire more senior analysts to support the product sets, Increase expense budgets for sales reps, reduce some of the ongoing administrative expectations, hire a new CEO to run the business and let the current CEO focus on the research organization

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  5. 1 person found this helpful  

    Your role will determine how well you fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time

    Pros

    - Access to research
    - Working with incredibly smart people
    - Benefits are one of the best I've ever seen
    - Great work-life balance
    - They do genuinely care about their employees (but resources are limited)

    Cons

    Depending on whether you are in a client facing, revenue generating role is going to determine how well you fair in the company. Resources are limited so if you aren't in research or sales (client facing and/or revenue generating positions) you can forget getting access to things like training, competitive salaries, career growth, etc.

    For a year or two it might not matter as your colleagues are generally great and the worklife balance is also generally amazing, but soon afterwards you realize you're in a pretty stagnant position and there aren't any resources to get you to where you want to be so you'll have to leave.

  6.  

    Good company, ongoing leadership challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Cambridge, MA (US)
    Former Employee - Vice President in Cambridge, MA (US)

    I worked at Forrester Research full-time (more than 8 years)

    Pros

    Smart research and analysis. Solid company with good benefits. Good place to begin a career. Free coffee and cappuccino.

    Cons

    Headquarters location in West Cambridge is terrible. Difficult for customers to visit, few hotels nearby. Terrible commute from anywhere except where CEO and senior management live. Too much clerical work for senior management positions. Salaries tend to be low compared to industry average. High employee burnout resulting in high turnover. Cambridge-based company. Anyone working outside of Cambridge is second class citizen, not truly global. Many analysts are smart, but too young with no real direct practical domain experience.

    Advice to ManagementAdvice

    Respect your people, they are your business-don't just provide lip service to them. Stop the burn and churn mentality. Be truthful, realistic, and allow others to make a fair living-not just senior management.

    Recommends
    Neutral Outlook
  7.  

    Has Potential But Change Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Forrester has a great culture of collaboration. The company is filled with bright people. The job requires anyone in sales to remain current on important business & technology trends. The product is research & consulting and is always a moving target. What is new today and table stakes tomorrow so you're constantly learning.

    Cons

    There are three primary "Cons" with Forrester:
    1. Too many "overlay" jobs. We have people (all different) who help sell data, who service data, who renew data. We have people who help sell consulting however they really just coordinate the writing of SOW's. We have people that support Peer networks yet they have little knowledge of the company the client works for. We have people who manage service work (SU's).
    2. Innovation has stalled. Our events business has not changed in years, we deliver the same format and sometimes the same content. How our client access our research is the same, it's a report the client must read. Our webinars are an analyst talking to PPT slides. We haven't launched any new products to sell (CXi doesn't count, that was retooling an old product).
    3. Pay is below market and we lose good people too often. A promotion guarantees less pay and is openly discussed as the case.

    Advice to ManagementAdvice

    Cut down the number of overlay positions. We spend too much and the client experience suffers.

    Be bold with videos and story telling. The days of solely reading reports have past. Set bold product innovation goals with concrete timelines in months not years.

    Leverage the saving from fewer overlay positions to increase. People stay when valued and $ is the ultimate measure.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Cambridge, MA (US)
    Current Employee - Analyst in Cambridge, MA (US)

    I have been working at Forrester Research full-time (more than 8 years)

    Pros

    Intellectually challenging work, surrounded by smart people and fun personalities. My manager listens to concerns, and works with me to identify areas for career growth and development. I've made use of the tuition reimbursement program, and have also been encouraged to pursue and expense other work-related personal development expenses (e.g., review materials and course for a certification exam, exam fees). I've worked from home on days when necessary (caring for an ill family member, waiting for a plumber, etc), and feel that work/life balance is respected here. There is a Fun Committee that helps to bring the office together by sponsoring contests, free ice cream Wednesdays during the summer, etc.

    Cons

    Benefits have improved, but compensation could be better. Change management is improving, but could be better too. I've been through several reorgs through the years. I've seen good people, high performers, leave because of changes and burnout. More needs to be done to retain and develop young employees (those in their first few years of working).

    Advice to ManagementAdvice

    We need to hire more people. Employees are stretched thin, and more asks are piled on. My manager puts a lot of effort in making sure our team doesn't burn out, and we all push back where we can.

    Recommends
    Positive Outlook
  9. 2 people found this helpful  

    Looks ok on the CV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in London, England (UK)
    Former Employee - Sales Executive in London, England (UK)

    I worked at Forrester Research full-time (more than an year)

    Pros

    Forrester has Great people, great social aspect & best of all table tennis to help you distress from the poor management.

    Cons

    The company lost most of there good sales leaders which has resulted in poor leadership, poor European strategy. Forrester is very US focused meaning a lack of resources for EU reps. They lack sales training (poor training) and have poor career development in Europe.

    Advice to ManagementAdvice

    Hire some new management as the current leaders in Europe have poor management skills & are terrible at recognizing real talent and rewarding the real talent.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (less than an year)

    Pros

    Good research and reports. Fast turnaround internally

    Cons

    Micromanagement but feedback is not always consistent. Their feedback makes you feel stupid. A lot of gossiping, bickering. A research company but can't hire enough people with strong analytical and process-oriented skills, resulting in an internal mess and inconsistent client experience. Too many layers of client-facing staff, resulting in confusion over who does what. Even salespeople don't know well what roles other internal teams play. The CEO is full of himself, making the onboarding experience boring.

    Advice to ManagementAdvice

    Improve training. Give encouragement and constructive feedback rather than lengthy criticism. Give (negative) feedback in private rather than in front of other people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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