Forever 21

  www.forever21.com
  www.forever21.com

Forever 21 Reviews

Updated 18 December, 2014
Updated 18 December, 2014
1,523 Reviews
2.4
1,523 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
629 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 95 reviews)

  • The company is very fashion forward, and prices are very affordable (in 52 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Montreal, QC
    Current Employee - Sales Associate in Montreal, QC

    I have been working at Forever 21 full-time (more than an year)

    Pros

    is a fun experience in retail

    Cons

    always work harder and setting your goals higher

    Advice to ManagementAdvice

    it was a very good experience in retail as a young person

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Bad Management Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Scarborough, ON
    Current Employee - Cashier in Scarborough, ON

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Allow employees to move up quickly and take on additional leadership roles quickly.

    Cons

    Management acts like they are in high school, always gossiping about employees in front of other employees. They have a negative attitude when asked questions and make you feel dumb for asking. They play favorites and have no problem with anyone knowing who their favorites are. Extremely immature and condescending management team. Maybe they should let more mature people have positions of authority. Instead of coaching new employees they yell at them and embarrass them in front of peers.

    Advice to ManagementAdvice

    Grow up!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    FUN AND FRIENDLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Mississauga, ON
    Current Employee - Sales Associate in Mississauga, ON

    I have been working at Forever 21 part-time (less than an year)

    Pros

    FUN and very very FRIENDLY co workers

    Cons

    very Low pay and
    little discount

    Advice to ManagementAdvice

    more compensation for multiple sales

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sale Associate in Markham, ON
    Current Employee - Sale Associate in Markham, ON

    I have been working at Forever 21 part-time (less than an year)

    Pros

    great girls, loved working with different types of girls.

    Cons

    management was bad. they dont care about you.

    Recommends
    No opinion of CEO
  6.  

    decent retail job during college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at Forever 21 full-time (more than an year)

    Pros

    work as pretty fun since i worked with friends who were also in college

    Cons

    the music replayed over and over again

    Advice to ManagementAdvice

    no

  7.  

    Stressful but great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Vancouver, BC
    Former Employee - Cashier in Vancouver, BC

    I worked at Forever 21 part-time (more than an year)

    Pros

    Working at the store provided a lot of experience in sales and customer service. I was a cashier but occasionally also worked on the floor when we were understaffed.

    Cons

    The turnover at my store was incredibly high as my manager started hiring a lot of seasonal staff and as a result many existing staff did not get the hours they needed. If you plan to stay for awhile, expect to consistently have to make up for the shortcomings of many new hires. The employee discount was 10% (the same as broken item discount).

    Advice to ManagementAdvice

    I would definitely keep an eye on the number of hours that one provides to the staff, as many of us at this particular store quit due to lack of hours. I know many of the other cashiers and sales associates ended up taking on another job concurrently.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Review for Forever 21

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate in Montreal, QC
    Current Employee - Stock Associate in Montreal, QC

    I have been working at Forever 21 part-time (more than 3 years)

    Pros

    This job can be easy most of the time, hours are flexible, and managers are great.

    Cons

    busiest retail store in Canada.

    Advice to ManagementAdvice

    we need more supplies in stock in order to function better.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Disappointing.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Friendly Sales Associates, nice music to work to.

    Cons

    No meticulous amounts of training, or any training at all. Bad management, long and unreasonable hours given to students. They schedule you in for times that you cannot make, and then cancel when you inform them about the issue. They purposely do this, as you are required to inform them on your availability, but only proceed to give you inflexible and unattainable hours to fulfill.

    Doesn't Recommend
  10.  

    Builds Great Customer service rapport, if you use the opportunity wisely.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recovery Specialist in Brampton, ON
    Former Employee - Recovery Specialist in Brampton, ON

    I worked at Forever 21 part-time (more than 3 years)

    Pros

    Overall, if you're someone who genuinely gets along with other people, and can work in an fast pace environment, a sales rep position is for you.

    Cons

    No room to grow. there were very few opportunities to grow because of limited positions,

    Advice to ManagementAdvice

    Forever 21 stores are huge! most times a manager is only worrying about what he/she needs to get done and has no care for there workers. pay more attention to the little people.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Overall, a fun and fast and annoying environment all at once.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Forever 21 part-time (less than an year)

    Pros

    1. Coworkers are probably the best part of the job. My coworkers are great and is the biggest motivation to get out of bed and go to work. I advise you to get comfortable around your coworkers and make friends with them otherwise it will just be boring at work. (Though, some coworkers just don't communicate with others and stay in their cliques) 2. You always have something to do. You're never just standing there waiting for the manager to tell you what to do. It's a very fast paced environment so you're never bored just standing around. Also, time goes by way faster when you're busy. 3. The clothes are super cute. When you're on the floor cleaning, doing go backs, or fitting room, you're always looking at clothes and it motivates you to keep working because you're thinking about your paycheque and buying that shirt that caught your eye while working.

    Cons

    1. Tiring. But that's just like any other job you will have. 2. The 10% employee discount. It basically only covers the tax here in Vancouver, BC. Sometimes, not even. 3. Managers have their favourites and it makes you feel uncomfortable sometimes. So I advise you to get social with your managers and be comfortable speaking to them like they are your best friends. 4. 30 min unpaid break. 5. Customers can get really frustrating and annoying.

    Advice to ManagementAdvice

    Stop favouritism and treat ALL workers equally.

    Recommends
    Negative Outlook
    Approves of CEO

Work at Forever 21? Share Your Experiences

Forever 21

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.