Forever 21 Reviews

Updated 21 September, 2014
Updated 21 September, 2014
1,340 Reviews
2.3
1,340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
562 Ratings

Review Highlights

Pros
  • Fun clothes, some delightful people, super-fast-paced; your days just fly by (in 77 reviews)

  • Forever 21 is a fashion forward company (in 47 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 75 reviews)

  • Expect long hours with little regard to your personal life (in 65 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, a fun and fast and annoying environment all at once.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Vancouver, BC
    Current Employee - Sales Associate in Vancouver, BC

    I have been working at Forever 21 part-time for less than a year

    Pros

    1. Coworkers are probably the best part of the job. My coworkers are great and is the biggest motivation to get out of bed and go to work. I advise you to get comfortable around your coworkers and make friends with them otherwise it will just be boring at work. (Though, some coworkers just don't communicate with others and stay in their cliques) 2. You always have something to do. You're never just standing there waiting for the manager to tell you what to do. It's a very fast paced environment so you're never bored just standing around. Also, time goes by way faster when you're busy. 3. The clothes are super cute. When you're on the floor cleaning, doing go backs, or fitting room, you're always looking at clothes and it motivates you to keep working because you're thinking about your paycheque and buying that shirt that caught your eye while working.

    Cons

    1. Tiring. But that's just like any other job you will have. 2. The 10% employee discount. It basically only covers the tax here in Vancouver, BC. Sometimes, not even. 3. Managers have their favourites and it makes you feel uncomfortable sometimes. So I advise you to get social with your managers and be comfortable speaking to them like they are your best friends. 4. 30 min unpaid break. 5. Customers can get really frustrating and annoying.

    Advice to ManagementAdvice

    Stop favouritism and treat ALL workers equally.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Like any other retail stores

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    People who get hired here are usually a Younger with lots of energy. It is easy to get promoted because of the high turn around.

    Cons

    There is no structure, the company is growing to fast and too management has no idea how to manage their staff or organize the store.

    Advice to ManagementAdvice

    Please have some sort of a game plan. Stop understaffing your store and overworking teens.

  3. 1 person found this helpful  

    Great team, poor communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Cashier
    Former Employee - Head Cashier

    I worked at Forever 21 full-time for more than 3 years

    Pros

    The best thing about coming in to work at Forever 21 was getting to see my co-workers. After 4 years, they really became like a second family to me, despite the high turnover rate. Every body was friendly and fun. The work is fast paced, never a dull moment, especially on cash during weekends.

    Cons

    Communications with head office is a pain. Very very poor communications.
    It is also very hard for personal growth, I feel like it is based more on availabilities and favoritism than on actual skills.
    Salary raise is annual and very minimal.
    Employees are under-appreciated, discount is very little.
    Obviously, working in retail, you will encounter rude and difficult customers.
    Very little training, my training at cash was during a very busy day and it lasted under a minute (basically the manager passed a transaction while I was standing next to her and then left me there)
    Managers are sometimes immature and do not support the floor or cash teams unless we call for them at least 10 times on the walkie talkie.

    Advice to ManagementAdvice

    Communicate with each other as well as with your employees, listen to their feedback. Stop favoritism. Train you staff and support them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    assistant store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Surrey, BC
    Former Employee - Assistant Manager in Surrey, BC

    I worked at Forever 21 full-time for more than a year

    Pros

    schedule is good and no need commute far

    Cons

    lots dramma and fake thing

    Advice to ManagementAdvice

    need more trainning

    Doesn't Recommend
    Negative Outlook
  6.  

    Visual manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Pay was good for visual side
    Good company if you want to move up and can look past all the cons

    Cons

    Way too many politics!!
    Managers from different departments never got along
    District manager was never hands on - always on bberry

    Advice to ManagementAdvice

    Lead by example and stop dictating

  7.  

    Low pay vs workload and store volume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Calgary, AB
    Former Employee - Assistant Manager in Calgary, AB

    I worked at Forever 21 full-time for more than a year

    Pros

    It is alway busy, so time flies by pretty quickly. Because of the size of the store, you can hire the man power you need to get things done. Many new products.

    Cons

    The store does huge volume, but the pay is poor. Upper management don't really care. They hire or promote people to fill in the space which lead to high turn over or wrong person for the job. The discount sucks.

    Advice to ManagementAdvice

    Lead by example. As in come back from your break on time and you can be late because you are the store manager. Be professional and act your age, therefore don't gossip or stab someone in the back, especially you are the store manager. Be fair and make the right judgement call because is fair for everyone and not support those that are you "buddies."

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Review on F21

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    Fashionable clothing, High Energy, Fun work environment

    Cons

    Only 10% discount on clothes, No training,

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Cut hours without any advance notice.

    Former Employee - Sales Associate  in  Vancouver, BC
    Former Employee - Sales Associate in Vancouver, BC

    I worked at Forever 21 part-time for less than a year

    Pros

    You can see as much as different styles of clothes you want. Recommend to the visual merchandising students or fashion students to work here.

    Cons

    I was supposed to work at 8am-4pm on that day, but the store manager just told me that "You can leave now." at 11am when I was working. I only worked 3 hours on that day and I didn't know what I've done wrong? Why didn't she schedule me off on that day? What's the true purpose to work there only 3 hours

    Doesn't Recommend
    No opinion of CEO
  10.  

    I worked at Forever 21

    Pros

    You get to challenge yourself, if you're a quick learner, you can grow pretty fast if you actually work hard. Depending on your management and if they're willing to invest in you.

    Cons

    Depends on the district and how it's ran. If you have a bad upper management, your store management won't be able to do much for you because they have to get things approved by the DM, then H.O . It's a lot of hard work-- customers are rude and dirty (they love leaving us soiled diapers, stained panties, bag of urine, and cups of coffee/drinks .etc ) some staff are overly sensitive so they complain when management ask them to work

    Advice to ManagementAdvice

    Trust your store management. They're there everyday-they know how to run the place with their eyes closed. Pay staff better, it's Hard work. Offer better incentives and discounts! H.o needs to communicate better with store level management and be more organized and supportive. I.t needs to resolve pending cases for over a few months faster!

  11.  

    well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    Latest fashion trends, sometimes it is an easy job. Very chill. Schedule is great

    Cons

    The abuse a bit of their employees, and are always late for raises

    Doesn't Recommend

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