Fiserv Reviews

Updated 16 October, 2014
Updated 16 October, 2014
846 Reviews
2.6
846 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
527 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 67 reviews)

  • Current technologies with the option to work from home with manager approval (in 30 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 22 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Senior developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer/Analyst in Oakville, ON
    Current Employee - Programmer/Analyst in Oakville, ON

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Close work place from home.

    Cons

    To much take processing to fix programming

    Advice to ManagementAdvice

    ?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun, fun, fun, fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Waterloo, ON
    Former Employee - Anonymous Employee in Waterloo, ON

    I worked at Fiserv

    Pros

    Fun place to work. Free drinks, healthy breakfast, pool table, foosball table. Competitive salaries, good opportunities for learning and growth.

    Cons

    All the Canadian offices closed. Headquarters were far away in an odd state (Atlanta, Georgia). Company was sold and re-branded.

    Advice to ManagementAdvice

    Buy the company back. Make it the great place it was years ago. Hire the excellent talent again. Listen more closely.

    Recommends
  3. 4 people found this helpful  

    Company is cheap; very little communication with upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst in Burnaby, BC
    Current Employee - Senior Business Analyst in Burnaby, BC

    I have been working at Fiserv

    Pros

    globally recognized company
    good banking system
    good, hard-working co-workers
    50% RRSP matching program

    Cons

    -- pay parking and it's quite pricey. About $90 per month for a parking pass, or $4 (must be coins) to pay at the parking meter. There are only a few parking passes available, and these are passed down only through attrition and who you're friends with. Why can a global company not pay for parking for its 20+ employees? One would expect pay parking in downtown Vancouver, but this part of Burnaby is an ugly concrete suburb far from downtown.

    -- Vacation time is horrible for BC, Canada. Was offered 2 weeks. Never worked with a banking system company that offered so little. The IT industry standard is 3 weeks, the credit union standard in BC is 4 weeks. Fiserv is offering the absolute minimum. How are they going to attract and retain potential candidates who are accustomed to standard vacation time? As well, there is no program to 'grow' your vacation - for eg., in most companies, after 5 years, you get an added week of vacation. No such thing here. You're stuck at 2 weeks forever. There is no incentive to stay at the company. It's surprising that this is a large, global company. It's run like a mom and pops operation.

    -- Benefits are horrible.

    -- HR in the US office takes their time answering questions (expect at least 1 week waiting time to get a simple question answered)

    - No staff parties in the history of the Canadian office. The only staff get-togethers are staff farewells

    - High turnover.

    - Company processes are backwards. Too many to name. For example, when employees, travel, ALL receipts must be submitted. They can't even issue a Per Diem for travelling, which would save on their admin costs and time it takes to count all the receipts. Lost the $5 taxi receipt while working like a dog across the country for 2 weeks? Too bad - you're not getting your money back because the finance dept. is very anal about receipts.

    -- lack of communication of the Canadian office with the US offices

    Advice to ManagementAdvice

    COMMUNICATION is key

    know the Canadian culture, and meeting Canadian work standards...not just the legal minimum.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Fiserv has been an adventure so far..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Oklahoma City, OK (US)
    Current Employee - Client Service Representative in Oklahoma City, OK (US)

    I have been working at Fiserv full-time (more than an year)

    Pros

    They have great benefits and the salary is pretty decent for an entry level job.

    Cons

    The department that I work in, is grossly under staffed and it causes the rest of the team to work that much harder.

    Advice to ManagementAdvice

    The management could not micro-manage as much. The team knows what needs to be done and doesn't need to be told from managers half a country away.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Love working for Fiserv!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Great work life balance ( work from home), great culture, very stable company, leader in the industry!

    Cons

    Don't have anything negative, have worked here for 12 years and would definitley recomend!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)

    I have been working at Fiserv full-time (more than an year)

    Pros

    - Good salary

    - Work environment

    - Balanced life

    - HR Policies

    Cons

    - Less onsite opportunity

    - Poor management

    Recommends
  8.  

    Growing company

    Former Employee - Anonymous Employee in Brookfield, WI (US)
    Former Employee - Anonymous Employee in Brookfield, WI (US)

    I worked at Fiserv as a contractor (less than an year)

    Pros

    Company was expanding and growing, so a big emphasis on aligning after acquisitions. Strong financials.

    Cons

    Outside the city - prefer working in the heart of downtown, but otherwise great facilities and campus and easy freeway access.

  9. 1 person found this helpful  

    Great company in need of some leadership stability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than an year)

    Pros

    Company sponsors a number of events and activities for employees. Employees are well treated. Company locations are well maintained. The benefits are on par with most large corporations.

    Cons

    Senior management churn contributes to lack of business focus. The frequency with which they change the leadership and organizational structure causes confusion in the employee ranks.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    Fiserv is a progressive company, up to date on most HR practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv (more than an year)

    Pros

    Stable work environment, nice atmosphere.

    Cons

    PTO and telecommuting policies are still a bit conservative for the 3-10 year employees.

    Advice to ManagementAdvice

    Offer tele-commuting, it is a huge cost saver!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer Systems in Noida (India)
    Current Employee - Engineer Systems in Noida (India)

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Good Work and Personal Life Balance

    Cons

    I can't think of any

    Recommends
    Positive Outlook
    Approves of CEO

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