Fiserv Reviews

Updated 15 September, 2014
Updated 15 September, 2014
824 Reviews
2.6
824 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
516 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Senior developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer/Analyst  in  Oakville, ON
    Current Employee - Programmer/Analyst in Oakville, ON

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Close work place from home.

    Cons

    To much take processing to fix programming

    Advice to ManagementAdvice

    ?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun, fun, fun, fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Waterloo, ON
    Former Employee - Anonymous Employee in Waterloo, ON

    I worked at Fiserv

    Pros

    Fun place to work. Free drinks, healthy breakfast, pool table, foosball table. Competitive salaries, good opportunities for learning and growth.

    Cons

    All the Canadian offices closed. Headquarters were far away in an odd state (Atlanta, Georgia). Company was sold and re-branded.

    Advice to ManagementAdvice

    Buy the company back. Make it the great place it was years ago. Hire the excellent talent again. Listen more closely.

    Recommends
  3. 4 people found this helpful  

    Company is cheap; very little communication with upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Burnaby, BC
    Current Employee - Senior Business Analyst in Burnaby, BC

    I have been working at Fiserv

    Pros

    globally recognized company
    good banking system
    good, hard-working co-workers
    50% RRSP matching program

    Cons

    -- pay parking and it's quite pricey. About $90 per month for a parking pass, or $4 (must be coins) to pay at the parking meter. There are only a few parking passes available, and these are passed down only through attrition and who you're friends with. Why can a global company not pay for parking for its 20+ employees? One would expect pay parking in downtown Vancouver, but this part of Burnaby is an ugly concrete suburb far from downtown.

    -- Vacation time is horrible for BC, Canada. Was offered 2 weeks. Never worked with a banking system company that offered so little. The IT industry standard is 3 weeks, the credit union standard in BC is 4 weeks. Fiserv is offering the absolute minimum. How are they going to attract and retain potential candidates who are accustomed to standard vacation time? As well, there is no program to 'grow' your vacation - for eg., in most companies, after 5 years, you get an added week of vacation. No such thing here. You're stuck at 2 weeks forever. There is no incentive to stay at the company. It's surprising that this is a large, global company. It's run like a mom and pops operation.

    -- Benefits are horrible.

    -- HR in the US office takes their time answering questions (expect at least 1 week waiting time to get a simple question answered)

    - No staff parties in the history of the Canadian office. The only staff get-togethers are staff farewells

    - High turnover.

    - Company processes are backwards. Too many to name. For example, when employees, travel, ALL receipts must be submitted. They can't even issue a Per Diem for travelling, which would save on their admin costs and time it takes to count all the receipts. Lost the $5 taxi receipt while working like a dog across the country for 2 weeks? Too bad - you're not getting your money back because the finance dept. is very anal about receipts.

    -- lack of communication of the Canadian office with the US offices

    Advice to ManagementAdvice

    COMMUNICATION is key

    know the Canadian culture, and meeting Canadian work standards...not just the legal minimum.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    One of the better jobs out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Fiserv full-time for more than a year

    Pros

    First - their pay scale is very competitive, they pay at market rate or above. Lots of other benefits as well - relaxed dress code, salaried employees can decide their own schedule, lots of training opportunities. Work-life balance is good, with working from home an option at least once a week for most employees. Recently, there has been more focus on career building for associates, which has been great! Talented people actually get promoted and rewarded.

    Cons

    Management expects hard work. If you suck at your job you won't get far in this company. But really that's a Pro for the rest of the people that DO work hard.

    Advice to ManagementAdvice

    The initiative to increase communication from upper management to associates has been great - keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Love work at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery
    Current Employee - Delivery

    I have been working at Fiserv full-time for more than 10 years

    Pros

    Always new things to learn and do if you want to grow. Great people to work with and never bored

    Cons

    Limited salary increases and compensation with market

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Career at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Noida (India)
    Current Employee - Senior Project Manager in Noida (India)

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Work life balance, Technology savvy, strong project management

    Cons

    Complete breakdown between US and India management, Less monitoring by US management puts lot of additional pressure on Indian management, HR practices are worse

    Advice to ManagementAdvice

    Bridge US and India management gaps

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not customer focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Atlanta, GA (US)
    Former Employee - Director in Atlanta, GA (US)

    I worked at Fiserv full-time for more than 10 years

    Pros

    Variety of business units; you can find a business unit that matches your skills and passion. There are opportunities for classes to keep your skills up-to-date or promotion or to better serve your clients.

    Cons

    More focused on the profit margin than the client. Understaffed making client support difficult. Reluctant to make the management commitment and investment for new initiatives. PTO was difficult to take due to staff levels.

    Advice to ManagementAdvice

    Focus on the clients; view the products and consistent support as the clients see them. Don't be satisfied with the status quo.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Opportunities, people, company values, leadership, proactive

    Cons

    Multiple locations, client support, office

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fiserv, SourceOne Pittsburgh Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Pittsburgh, PA (US)
    Former Employee - Senior Customer Service Representative in Pittsburgh, PA (US)

    I worked at Fiserv full-time for more than 10 years

    Pros

    The Pittsburgh division has a good working environment, helpful colleagues that truly work as a team and quality products for our financial clients. Current technologies with the option to work from home with manager approval. Great interaction with all other business units and your manager lets you do your job (No Micro-managing). Management does meet with every employee one on one so they are aware of your projects. Great communication and respect.

    Cons

    (Fiserv acquired Financial Accounting Services in 1989)
    Regretfully Fiserv Corporate decided to consolidate certain divisions and the Pittsburgh center was shut down in 2014. Fiserv does have centers located throughout the United States as well as worldwide; however, I’m unable to comment on those divisions.

    Advice to ManagementAdvice

    Value your employees because they made the company who you are now.

    If you ever get the chance to hire an employee who worked for the Fiserv Pittsburgh Company, then do it, they’ll make an excellent addition to your organization.

    Recommends
    Neutral Outlook
  11.  

    NIce place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Pune (India)
    Current Employee - Senior Software Engineer in Pune (India)

    I have been working at Fiserv full-time for more than 3 years

    Pros

    1. Good work life balance with no strict monitoring on duration of stay in office
    2. Good training programs across domain, technical and process areas
    3. Office environment pretty relaxed with no strict dress code policy, frequent employee engagement events etc

    Cons

    1. Salary hikes can be better - depends on the project though
    2. Onsite opportunities can be better for certain projects, although several people have been onsite more than once.

    Recommends
    Positive Outlook
    No opinion of CEO

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