Fiserv

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Fiserv Reviews

Updated 19 August, 2014
Updated 19 August, 2014
998 Reviews

2.6
998 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
650 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Senior developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer/Analyst  in  Oakville, ON
    Current Employee - Programmer/Analyst in Oakville, ON

    Pros

    Close work place from home.

    Cons

    To much take processing to fix programming

    Advice to ManagementAdvice

    ?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun, fun, fun, fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Waterloo, ON
    Former Employee - Anonymous Employee in Waterloo, ON

    Pros

    Fun place to work. Free drinks, healthy breakfast, pool table, foosball table. Competitive salaries, good opportunities for learning and growth.

    Cons

    All the Canadian offices closed. Headquarters were far away in an odd state (Atlanta, Georgia). Company was sold and re-branded.

    Advice to ManagementAdvice

    Buy the company back. Make it the great place it was years ago. Hire the excellent talent again. Listen more closely.

    Recommends
  3. 4 people found this helpful  

    Company is cheap; very little communication with upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Burnaby, BC
    Current Employee - Senior Business Analyst in Burnaby, BC

    Pros

    globally recognized company
    good banking system
    good, hard-working co-workers
    50% RRSP matching program

    Cons

    -- pay parking and it's quite pricey. About $90 per month for a parking pass, or $4 (must be coins) to pay at the parking meter. There are only a few parking passes available, and these are passed down only through attrition and who you're friends with. Why can a global company not pay for parking for its 20+ employees? One would expect pay parking in downtown Vancouver, but this part of Burnaby is an ugly concrete suburb far from downtown.

    -- Vacation time is horrible for BC, Canada. Was offered 2 weeks. Never worked with a banking system company that offered so little. The IT industry standard is 3 weeks, the credit union standard in BC is 4 weeks. Fiserv is offering the absolute minimum. How are they going to attract and retain potential candidates who are accustomed to standard vacation time? As well, there is no program to 'grow' your vacation - for eg., in most companies, after 5 years, you get an added week of vacation. No such thing here. You're stuck at 2 weeks forever. There is no incentive to stay at the company. It's surprising that this is a large, global company. It's run like a mom and pops operation.

    -- Benefits are horrible.

    -- HR in the US office takes their time answering questions (expect at least 1 week waiting time to get a simple question answered)

    - No staff parties in the history of the Canadian office. The only staff get-togethers are staff farewells

    - High turnover.

    - Company processes are backwards. Too many to name. For example, when employees, travel, ALL receipts must be submitted. They can't even issue a Per Diem for travelling, which would save on their admin costs and time it takes to count all the receipts. Lost the $5 taxi receipt while working like a dog across the country for 2 weeks? Too bad - you're not getting your money back because the finance dept. is very anal about receipts.

    -- lack of communication of the Canadian office with the US offices

    Advice to ManagementAdvice

    COMMUNICATION is key

    know the Canadian culture, and meeting Canadian work standards...not just the legal minimum.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    BANK OF AMERICA BILL PAY PHONE REP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hickory, NC (US)
    Former Employee - Customer Service Representative in Hickory, NC (US)

    Pros

    They were very understanding about me having n g to be out due to migraines. Supervisor recommended I get FLMA for it which I did not realize I could do. Good 401k and stock buy in at company.

    Cons

    While insurance starts your first day there you have to pay the deductible before it really kicks in. They do give you some money to help with this but still deductible is $ 3,500.00. I don't have that just lying around.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Allowed to two work at home sometimes. The majority of workers are highly skilled and a pleasure to work with.

    Cons

    Promotions are hard to get. Annual reviews don't allow managers to give any employee a high rating.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Best work life balance ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead  in  Pune (India)
    Current Employee - Tech Lead in Pune (India)

    Pros

    Best work life balance,excellent leave policy , 1 year LOA policy, Good for people in process areas, very good HR policies, Hike for performers

    Cons

    Lacks work in cutting edge technology. You may become lazy with time as there is less work here.:) May face crises because of over emphasis on process.

    Advice to ManagementAdvice

    Try to retain good people. Reduce emphasis on process and increase on technology. More involvement with technical people

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Hangin in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Manager
    Current Employee - Client Services Manager

    Pros

    Challenging environment with a lot of opportunities to expand. Becoming the one Fiserv is happening - albeit slowly. Benefits are good, compensation is fair.

    Cons

    Still to many business units that don't understand the word accountability. They are quick to dump their issues and run. Lack of any real product development, this company has a huge footprint and if they actually threw some dollars at development - they'd be untouchable.

    Advice to ManagementAdvice

    Get the other BU's to get in the game or maybe show those personnel the door. Additionally, do a review of your core and IB products and maybe measure the performance and cost to develop and maintain those products rather than throwing money at 1960's technology.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care  in  Dublin, OH (US)
    Current Employee - Customer Care in Dublin, OH (US)

    Pros

    flexible in regards to hours.

    Cons

    culture is good with co workers

    Advice to ManagementAdvice

    not much room for personal growth

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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