Fiserv

  www.fiserv.com
  www.fiserv.com

Fiserv Reviews

Updated 17 December, 2014
Updated 17 December, 2014
906 Reviews
2.6
906 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
545 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Senior developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer/Analyst in Oakville, ON
    Current Employee - Programmer/Analyst in Oakville, ON

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Close work place from home.

    Cons

    To much take processing to fix programming

    Advice to ManagementAdvice

    ?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun, fun, fun, fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Waterloo, ON
    Former Employee - Anonymous Employee in Waterloo, ON

    I worked at Fiserv

    Pros

    Fun place to work. Free drinks, healthy breakfast, pool table, foosball table. Competitive salaries, good opportunities for learning and growth.

    Cons

    All the Canadian offices closed. Headquarters were far away in an odd state (Atlanta, Georgia). Company was sold and re-branded.

    Advice to ManagementAdvice

    Buy the company back. Make it the great place it was years ago. Hire the excellent talent again. Listen more closely.

    Recommends
  3. 4 people found this helpful  

    Company is cheap; very little communication with upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst in Burnaby, BC
    Current Employee - Senior Business Analyst in Burnaby, BC

    I have been working at Fiserv

    Pros

    globally recognized company
    good banking system
    good, hard-working co-workers
    50% RRSP matching program

    Cons

    -- pay parking and it's quite pricey. About $90 per month for a parking pass, or $4 (must be coins) to pay at the parking meter. There are only a few parking passes available, and these are passed down only through attrition and who you're friends with. Why can a global company not pay for parking for its 20+ employees? One would expect pay parking in downtown Vancouver, but this part of Burnaby is an ugly concrete suburb far from downtown.

    -- Vacation time is horrible for BC, Canada. Was offered 2 weeks. Never worked with a banking system company that offered so little. The IT industry standard is 3 weeks, the credit union standard in BC is 4 weeks. Fiserv is offering the absolute minimum. How are they going to attract and retain potential candidates who are accustomed to standard vacation time? As well, there is no program to 'grow' your vacation - for eg., in most companies, after 5 years, you get an added week of vacation. No such thing here. You're stuck at 2 weeks forever. There is no incentive to stay at the company. It's surprising that this is a large, global company. It's run like a mom and pops operation.

    -- Benefits are horrible.

    -- HR in the US office takes their time answering questions (expect at least 1 week waiting time to get a simple question answered)

    - No staff parties in the history of the Canadian office. The only staff get-togethers are staff farewells

    - High turnover.

    - Company processes are backwards. Too many to name. For example, when employees, travel, ALL receipts must be submitted. They can't even issue a Per Diem for travelling, which would save on their admin costs and time it takes to count all the receipts. Lost the $5 taxi receipt while working like a dog across the country for 2 weeks? Too bad - you're not getting your money back because the finance dept. is very anal about receipts.

    -- lack of communication of the Canadian office with the US offices

    Advice to ManagementAdvice

    COMMUNICATION is key

    know the Canadian culture, and meeting Canadian work standards...not just the legal minimum.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Houston, TX (US)
    Former Employee - Project Manager in Houston, TX (US)

    I worked at Fiserv

    Pros

    Helpful colleagues, nice environment, too much to learn

    Cons

    insurance plans need to work on.

    Advice to ManagementAdvice

    doing well, need more technical aspects

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Very Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in India, TX (US)
    Former Employee - Senior Software Engineer in India, TX (US)

    I worked at Fiserv

    Pros

    Very Good Company to wrok

    Cons

    Need more technical work, thats it

    Advice to ManagementAdvice

    Doing good

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good organisation with great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Engineer in Noida (India)
    Current Employee - Test Engineer in Noida (India)

    I have been working at Fiserv

    Pros

    Great work culture, flexibility, increments

    Cons

    Few onsite opportunities. No other cons as such.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Just A Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dublin, OH (US)
    Current Employee - Customer Service Representative in Dublin, OH (US)

    I have been working at Fiserv

    Pros

    Company subsidized cafeteria, free soft drinks , casual dress code & frequent visits from great food trucks in the area.

    Cons

    Adequate training period but terrible follow up with newer employees. Hard to get answers to even simple questions. Little to no communication between supervisors and employees except
    occasional one-on-one time.

    Advice to ManagementAdvice

    Need to do less micromanaging of stats and take a class or 2 on communication with your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Employee for 5+years

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Very good benefits, friendly working environment

    Cons

    Pay raises are minimal, not much room for advancemen

  10.  

    Great Employeer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than an year)

    Pros

    Great people and great managment make it easy to work here. The management teams really have their employee's best interests at heart. I cant tell you how many times I have been told not to burn myself out.

    Cons

    The organizational structure changes alot, however it makes for the management teams to all be on the same page.

    Advice to ManagementAdvice

    Make the management teams and organizational structures less fluid, it should result in a more consistant environment with less turn over.

    Recommends
    Positive Outlook
  11.  

    Great company. Great people. Innovative. Deflating release processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Software Development
    Former Employee - Manager, Software Development

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Many opportunities to work with brilliant people. Diverse set of skills across the organization. Many individuals have deep knowledge of technology and the industry. Excellent benefits. Generous 401k matching.

    Cons

    Too often the wrong roles are making product road map decisions. Frequently changing release schedules is deflating to those who work so hard for the overall success of the products and company.

    Bonus goals seem non-achievable since year after year the stock price goes up, but employees are told that bonuses will be a small fraction of their target amount due to financial goals not being met.

    Advice to ManagementAdvice

    Rein in over-bearing senior managers that derail sound release management. Otherwise, credibility with clients will continue to erode. Every company has its prima donnas. It's important to identify and mentor them, as well.

    Be more transparent about bonus potential so that employee expectations can be managed effectively.

    Recommends
    Positive Outlook
    Approves of CEO

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