FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com
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FirstEnergy Reviews

Updated 12 September, 2014
Updated 12 September, 2014
107 Reviews
3.2
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
64 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • upper management is disconnected from the day to day operations (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time

    Pros

    Hardwork but meaningful and very practical

    Cons

    Some company practices can inhibit work from being performed.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Decent pay but horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Akron, OH (US)
    Current Employee - Account Executive in Akron, OH (US)

    I have been working at FirstEnergy full-time for more than 5 years

    Pros

    This company offers a relatively competitive compensation/benefits package compared to others in NE Ohio.

    Cons

    Management is a group of good ol' boys that never changes. The same people get shifted from one role to another but none of them are held accountable even though the retail portion of the company is failing. Re-orgs and layoffs are the norm roughly every 6 months to a year.

    Advice to ManagementAdvice

    Be willing to replace upper management with new blood. The retail side of this company has been run like a utility, and is reverting back to a utility which means more job loss for employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Old-guard utility, in the face of a new energy world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time

    Pros

    This is a very large company which means there are lots of interesting projects to work on if you are motivated. Generally the employees here are great coworkers, and the atmosphere is reasonably collegial.

    Cons

    Very hierarchical, and about who you are friends with. Not friends with the right people expect to go nowhere. If you are you can do a terrible job and only suffer a lateral move. Peter Principal at play here. Management lacks long term vision, and its political ideology interferes with ability to negotiate changes in industry. When the political winds blow against you, adjust your sail.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    FirstEnergy - Competitive Energy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Akron, OH (US)
    Former Employee - Project Manager in Akron, OH (US)

    I worked at FirstEnergy as a contractor for more than a year

    Pros

    Worked in small teams on highly technical development projects. Was able to see the full company and felt interconnected to the challenges that the business faced. Always felt as though contribution was valued.

    Cons

    Small team structure, extremely challenging political climate for energy producers using coal fired production. Additional challengs from operating in recent deregulated markets.

    Advice to ManagementAdvice

    Continue working to bring top talent into the organization. Ensure that employees feel connected, avoid confrontational managemnt styles as this lessens the value from many of the employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Culutre and Benefits have Steadily Declined in Recent Years while Executives Benefit Greatly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Nuclear Specialist  in  Port Clinton, OH (US)
    Current Employee - Senior Nuclear Specialist in Port Clinton, OH (US)

    I have been working at FirstEnergy full-time for more than 10 years

    Pros

    Pay check to pay the bills. Still have health care. Buildings have a roof, four walls and a floor.

    Cons

    Raises for majority of employees less than inflation (buying power is decreasing for most), reducing manpower but expecting more from employees, Work-Life Balance a negative (Generation resolved this issue by creating a new "unpaid overtime" time code - Clueless), Great place for a Live to Work person, delta in salaries between Senior/Executive Leadership and the others increasing yearly, no retiree health care, no pension plan, continued reduction in health care benefits, "Ready-Fire-Aim" Management Style by Nuclear/Generation Leadership, respect for employees appears to be declining, Performance Appraisals are really a Populatiry Contest and no longer linked to "incentive pay", promotions based on "buddy system," less than adequate communications between the different groups in the company, modivation for arriving each day is declining, careful providing truthful answer to question as one may be listed as "not a team player" or "disgruntled,"

    Advice to ManagementAdvice

    Address Work-Life Balance for real, do not tout FirstEnergy Stadium at the same time one is reducing employee benefits and cutting jobs. Stop blaming Obama for everything and admit we are losing business due to low gas prices (we are in a competative market) and our choice not to improve plant pollution protection. One found the money to put name on FirstEnergy Stadium and increase CEO pay by 25% in 2013 so quit blaming everyone else for our poor business decisions. You are the Leaders - LEAD and earn your pay.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Akron, OH (US)
    Former Employee - Business Analyst in Akron, OH (US)

    I worked at FirstEnergy full-time for more than 8 years

    Pros

    Average Pay, good place to get experience but not a place to get paid or have a career.

    Cons

    Average Pay, expensive benefits, poor management from top to bottom with a selfish greedy CEO that is on his way out due to retirement. A company that is positioning itself to be bought out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Co-workers seem like friends and family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Williamsport, MD (US)
    Current Employee - Anonymous Employee in Williamsport, MD (US)

    I have been working at FirstEnergy full-time for more than 10 years

    Pros

    It's a very friendly work environment. Everyone works together to achieve common goals. Safety is taken VERY seriously. A high level of trust and responsibility is given to all employees when it comes to decision making. I truly enjoy my job and look forward to beginning each day.

    Cons

    Being an electric utility, storms will hit and when they do, the entire company pulls together to get customers beck in service. All employees are given certain roles during storm restoration and most employees work 16-hour days until restoration of service to customers is complete. Depending upon the severity and location of the storm, employees may be required to travel away from home with no notice. Length of out-of-town stay may range from a few days to a few weeks. Once again, this is just the nature of working for an electric utility. But, some people may see this as a con.

    Advice to ManagementAdvice

    To encourage more employees to participate in the HDHP, the company should reinstate the HSA contribution. Consider 401K matching of 6% instead of 4%.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Wonderful Experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy as a contractor for less than a year

    Pros

    It's a wonderful place to work. Coworkers are easy to get along with very positive atmosphere

    Cons

    Is don't have any cons

  10.  

    A job for the self motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meter Reader  in  Elyria, OH (US)
    Former Employee - Meter Reader in Elyria, OH (US)

    I worked at FirstEnergy as a contractor for less than a year

    Pros

    Decent salary, room for growth inside the company. Solid Benefits. Great team of people. Strong emphasis on safety.

    Cons

    Physically very demanding. Not a lot of training. A lot of potential hazards to do with on a daily basis.

    Advice to ManagementAdvice

    More time following a veteran reader. Less time in the classroom training and more in field training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Life at First Energy call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Akron, OH (US)
    Former Employee - Customer Service Representative in Akron, OH (US)

    I worked at FirstEnergy full-time for more than 3 years

    Pros

    Management realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    Cons

    The biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to ManagementAdvice

    Share positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    Recommends

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