Fifth Third Reviews

Updated 28 October, 2014
Updated 28 October, 2014
575 Reviews
3.2
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
259 Ratings

Review Highlights

Pros
  • They treat their employees terrible and have no regards for work life balance (in 20 reviews)

  • Worked with some awesome people; good benefits in line with what others offer (in 27 reviews)


Cons
  • New upper management in the Chicago area have a personal agenda (in 29 reviews)

  • Sales goals are not realistic and the training was inadequate (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's okay for younger ppl part timers

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fifth Third

    Pros

    Easy job to do
    Handling money

    Cons

    Earning potential sucks
    Job is extremely borning

    Disapproves of CEO
  2.  

    Great place to be. Learned a lot. Good manager, succesful branch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker in Chicago, IL (US)
    Former Employee - Banker in Chicago, IL (US)

    I worked at Fifth Third full-time (more than an year)

    Pros

    Excellent team work while making our customers happy is what made it worth it every day. I loved the people i worked with including my manager.

    Cons

    Staffing was typically low. Sometimes it's hard to make customers happy when there are not enough people to adequately take care of them. We made it work though.

    Advice to ManagementAdvice

    Maybe get more staff.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Interesting yet educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Personal Banker in Chicago, IL (US)
    Former Employee - Retail Personal Banker in Chicago, IL (US)

    I worked at Fifth Third full-time (more than an year)

    Pros

    Great company to work, however the company has undergone many organizational changes on the Retail level such as the elimanation of some position only to redesign it into a sales position. Which is understanding in a more sales focus industry, however discouraging to new hires.

    Training program is excellent most FCM are very knowledgeable in interested in the growth of their staff.

    Cons

    Short staffed, expect to perform many roles in a financial center. Hired as a FCM or PB but expect to work as a Teller, PB, IE, etc....

    Advice to ManagementAdvice

    Rethink the staffing structure, short staffing is leading to the high turnover in some regions.

    Approves of CEO
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  5.  

    Good place to start you career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third full-time

    Pros

    Managers are generally flexible and willing to work with you. It's really all about the people. Fifth Third seem truly interested in engaging its employees.

    Cons

    Training and technology can be somewhat sub par. Once you're in the company, good luck getting a decent raise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Investment Advisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    - Promotions - Right on Fountain Square - Friendly work environment

    Cons

    - A bit behind on technology and culture

    Advice to ManagementAdvice

    - Consider flex hours to work with Gen Y

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    An unexpected growing and learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Columbus, OH (US)
    Current Employee - Customer Service Representative in Columbus, OH (US)

    I have been working at Fifth Third full-time (less than an year)

    Pros

    The company truly cares about each customer and appropriately tailors products and services to their individual needs

    Cons

    training and management varies greatly from branch to branch (good training is imperative to a successful career in customer service)

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It is a great company to help expand your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disputes Servicing Specialist I in Cincinnati, OH (US)
    Current Employee - Disputes Servicing Specialist I in Cincinnati, OH (US)

    I have been working at Fifth Third full-time (less than an year)

    Pros

    Good Pay. Team treats you like family. And wonderful benefits.

    Cons

    Training is quick. You tend to learn alot while on the job.

    Advice to ManagementAdvice

    More training sessions over time.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Service/ Sale position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Fenton, MI (US)
    Former Employee - Personal Banker in Fenton, MI (US)

    I worked at Fifth Third full-time (more than an year)

    Pros

    There is lots of room for growth in this company, as Fifth Third is everywhere and has many open positions. They also have a very laid back culture.

    Cons

    The cons in this company is the pressure of getting sales, having to hit your numbers, and the pressure of management to do such,

    Advice to ManagementAdvice

    Being positive with your staff motivates them more than being negative and using pressure tactics

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Working for the Curious Bank.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional II in Cincinnati, OH (US)
    Current Employee - Customer Service Professional II in Cincinnati, OH (US)

    I have been working at Fifth Third full-time (more than an year)

    Pros

    This company is one of the more generous companies within the banking industry. It is also a growing bank based out of Cincinnati. Working in customer service you are able to speak to customers and help customers which is rewarding and makes your feel good. That is something I do enjoy. The benefits are good and the company as a whole does seem to mean well and care for their employees. I just feel like us in the contact center are out of touch almost.

    Cons

    Without education you will not make it far within the company execept for the entry-level positions that even a monkey could do. Working as a customer service professional, I am the person that you call to scream at when something has gone awry with your account. The position is very mundane and repetative and you take abuse from abusive customers. Working for this company seems to be great, when you are not on the phones. People in other departments seem to be very happy. And I'm sure get paid a lot more. The culture is a little stiff but not too bad. I just feel like us in the contact center are out of touch almost. For example, joining clubs and organizations within the company is almost impossible since we have to be on the phones at all times. I want to join extra curricular groups, I want to attend meetings-but the phone business need always comes first.
    You can earn bonues based off of your statistics for the month. They want your phone called to be short but yet want you to provide quality service? Sometimes you just cannot do both. You are told when you can go to break, even going to the rest room out of your designated break time can count against you. The position is not hard, just mundane. And I sometimes feel no bigger than a pawn-a broke pawn. While my CEO probably lives in a mansion or two or three.

    Advice to ManagementAdvice

    The higher up the management is, the less I know about them nor do we see or know about them. Our direct supervisors usually work closely with us as do their bosses-but not much higher than that. I just find it insane to pay one individual so much money, but pay the entry level such a drasticly lower amount. I thought we were all a team, arent we all important? Why should in any company, one person make 9.00 per hour and another make 2 million dollars a year? But yet, we are supposed to be "One Bank".

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Average Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toledo, OH (US)
    Current Employee - Customer Service Representative in Toledo, OH (US)

    I have been working at Fifth Third part-time (less than an year)

    Pros

    The benefits are available after just 30 days.

    Cons

    The computer based training, transaction processing systems, and mobile banking systems were difficult to navigate and were not user friendly. The entire training process which focused on customer experience is a white wash. This bank portrays itself to be an institution focused in customers, but the same scheme plays out: sell, sell, sell.

    Advice to ManagementAdvice

    Try and up the starting salary to make the position more competitive.

    Neutral Outlook
    No opinion of CEO

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