Fifth Third

www.53.com

Fifth Third Reviews

Updated 29 January, 2015
Updated 29 January, 2015
640 Reviews
3.2
640 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
285 Ratings

Review Highlights

Pros
  • Work-life balance is easily attained when working at Fifth Third Bank (in 21 reviews)

  • Worked with some awesome people; good benefits in line with what others offer (in 28 reviews)


Cons
  • Upper management doesn't understand things that happen within the branch (in 31 reviews)

  • Sales goals are not realistic and the training was inadequate (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fifth Third is a very friendly company and spends a lot of time training their employees

    Former Employee - Customer Service Representative in Grand Rapids, MI (US)
    Former Employee - Customer Service Representative in Grand Rapids, MI (US)

    I worked at Fifth Third

    Pros

    A lot of opportunities to learn new skills and move up in the company
    Good base pay and nice monthly bonuses

    Cons

    The metrics are pretty strict

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    New, but like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Fifth Third full-time (less than a year)

    Pros

    Friendly, laid back co workers

    Cons

    Training wasn't very well organized

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great start in banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Indianapolis, IN (US)
    Current Employee - Personal Banker in Indianapolis, IN (US)

    I have been working at Fifth Third

    Pros

    Highly sales culture that employees that can sell products are compensated well. Great benefits.

    Cons

    They focus so much on sales sometimes they forget to do the right thing for clue to and just end up being product pushers.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not what I expected leaving a larger bank for this one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Center Manager in Naples, FL (US)
    Current Employee - Financial Center Manager in Naples, FL (US)

    I have been working at Fifth Third full-time

    Pros

    As an FCM (branch manager) the benefits Fifth Third offers are very competitive with much larger banks. Salary is about the same as larger banks.

    Cons

    As they continue to outsource departments, close branches or convert them to "Banks of the future" staffing model continues to drop in brick and mortar. Building maintenance is not good at all. Takes forever for anything to get fixed, with very little expenditure on facility. Equipment and processes are outdated and extremely inefficient. Incentive plans become harder to achieve and payouts slowly declining. Most importantly, as they continue to cut staffing in branches, the manager gets to wear additional hats each year. Can be very overwhelming to complete all tasks, trackers, reports, forms etc. With all the busy work, it makes it nearly impossible to schedule daily time with team members, actually coaching them and helping them attain team goals.

    Advice to ManagementAdvice

    Stop with the micromanaging tasks and offsite meetings, and outside business cold calling. Managers cannot be all and do all. Let us do what makes other banks successful, by having the FCM in the branch, actually focused only around coaching their team. You will see the results nearly immediately by removing all the paperwork, trackers, meetings, and unnecessary forms.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great platform! Great bank program!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Executive
    Current Employee - Investment Executive

    I have been working at Fifth Third full-time (less than a year)

    Pros

    Great fee based platform! Great business model for investments to succeed! Management and leaders take feedback!

    Cons

    Paperwork, some technology needs...that's just a about it.

    Advice to ManagementAdvice

    Invest more in technology

    Recommends
    Positive Outlook
  7.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ann Arbor, MI (US)
    Current Employee - Customer Service Representative in Ann Arbor, MI (US)

    I have been working at Fifth Third full-time (more than a year)

    Pros

    Really great place to work

    Cons

    Nothing bad to say at all

    Advice to ManagementAdvice

    They need to work on nothing

    Recommends
    Positive Outlook
  8.  

    Excellent corporate culture, great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst in Grand Rapids, MI (US)
    Former Employee - IT Analyst in Grand Rapids, MI (US)

    I worked at Fifth Third full-time (more than 5 years)

    Pros

    Excellent benefits, great culture, top place to work in most markets every year. Rewarded for performance.

    Cons

    Linear management structure sometimes makes it hard to get promoted outside of the established heirarchy.

    Advice to ManagementAdvice

    Promote outside of the norm once and a while.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 8 people found this helpful  

    Personal Banker

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    I really wish I could share a pro about this job, but just can't think of anything other than the benefits are OK.

    Cons

    In this role, you will have very aggressive sales goals with many things hindering your ability to make those goals. Here is what you will not be told in the interview process.

    Not only will you have the responsibility of making aggressive sales goals, you will have to do at least three other jobs. 1. You will be running a teller drawer whenever a teller calls in sick, takes a leave of absence, is in a meeting, has a day off or is on vacation. This impairs your ability to close sales, which is not accepted as an excuse for not achieving your goal that given day. The teller position is a very high turnover job, which means you will be on the teller line quite a bit. 2. The financial center managers (FCM) find any & every excuse to be out of the branch, which means you are next in the chain of command. You will be doing the FCM's job, mostly dealing with angry customers. The FCMs never work Saturdays. So if you are short staffed, you will work EVERY Saturday. . 3.You will have a huge role in the day to day operations. The operations job used to be a full time position but was eliminated and the responsibilities distributed amongst the team. You will be...Opening/closing the branch, balancing the vault, preparing cash shipments, signing off on large deposits, managing the coin machine (which includes removing heavy bags of coins), and taking out garbage. If you don't take out the garbage, the garbage cans will overflow & the break room will smell. The cleaning people come when they want to, and do the bare minimum. Overall, the branches are dirty.

    When running a teller drawer, should you violate procedures, be out of balance...you will be written up & potentially fired. You will only get three days of teller training, thrown to the wolves & expected to know everything. Being a teller is the highest risk part of your job, unless you have had previous experience.

    The technology you will use is average at best. The lack of great technology will cause you a lot of extra work because it causes so many problems. The worst technology problems are the issues you will deal with when interacting with customers. And the means to fix these issues are very archaic and sometimes don't work, which means the customer will be at your desk multiple times in a state of frustration and anger.

    You will compete with your internal investment reps for business. For example...If the customer wants to renew a CD, then you will get the sales credit. If the investment rep works with the client and puts that CD money in an investment, then you will get zero sales credit towards you huge goals.

    Working with your internal business partners puts a feather in your cap and money in their pocket. You do the work, they will take the money. You will get a few points towards your sales goal, but that's about it.

    Online banking & other emerging technologies eliminate the need for customers to come into a bank. In this role, you will see very few clients,only those that are angry, want to close their accounts or need coin or a cashiers check. This means that you will have to be a telemarketer & make several out bound calls per day. There is nothing wrong with this business practice, except you will not be told that telemarketing is critical to having any hope in making your huge sales goals.

    Turnover is constant which means your branch will always be short staffed. You will have to do the tasks of those open positions until they are once again filled. Employees get written up and/or fired almost daily., so short staffing is epidemic.

    You will be under constant pressure to do questionable and unethical things to get sales. You will need to decide whether this is a risk you want to take in order to appease your manager & make your goals. If you report anyone for unethical practices, be very documented & be prepared for retaliation.

    Overall, you will be treated with a lot of disrespect, and expected to do more & more work without any additional compensation. It's a real sweat shop environment that would make sense to avoid. If you can find a better job, then take that path.

    Advice to ManagementAdvice

    Sell the bank

  10.  

    Career opportunities available for strong performers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third full-time

    Pros

    Stable and disciplined environment. Culture has evolved to a more employee friendly one. Teammates are talented and committed to results.

    Cons

    More bureaucracy than there needs to be.

    Advice to ManagementAdvice

    Enable your leaders and employees to make decisions.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at Fifth Third? Share Your Experiences

Fifth Third

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.