Fidelity Investments
3.4 of 5 1,567 reviews
www.fidelity.com Boston, MA 5000+ Employees

Fidelity Investments Reviews

Updated Apr 23, 2014
All Employees Current Employees Only

3.4 1,567 reviews

                             

89% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(621 ratings)

72% of employees recommend this company to a friend
1,567 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great work-life balance - excellent place for employees with family commitments"
    in 126 reviews
  • "Great benefits offer if you plan on staying long term"
    in 163 reviews
Cons:
  • "Work-life balance options is only supported in some business units"
    in 36 reviews
  • "Senior management doesn't do much to prop up employee morale and resolve issues"
    in 61 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Very positive. Great opportunity to grow your career. They pay above average and good benefits and bonus

Trainer (Former Employee)
Toronto, ON

I worked at Fidelity Investments full-time for more than 3 years

ProsVery team focused environment. Smart. hardworking people !

ConsVery very busy with tight deadlines

Advice to Senior ManagementNone. I think it is a well managed company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

great company with above average pay and benefits

Worked In Human Resources (Former Employee)
Toronto, ON

I worked at Fidelity Investments full-time for more than 3 years

ProsSalary, benefits, people, culture, fun

ConsIt was a very busy place and short staffed. Some of the senior managers were difficult to speak with, stubborn and unapproachable

Advice to Senior ManagementEnsure that there are enough people on the team so that team members are not overworked.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Not too bad

Help Desk Technician (Former Employee)
Toronto, ON

I worked at Fidelity Investments full-time for more than a year

ProsGreat career opportunities and many people had been with the company for years until of course they shut down half of the Canadian operation

ConsNo matter how good you are, you are indispensable

Advice to Senior ManagementIs there any management left? :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good stepping stone for bigger and better things down the road

Products (Former Employee)
Toronto, ON

I worked at Fidelity Investments full-time for more than 3 years

Pros- Friendly people
- Good work/life balance
- Good benefits

Cons- Not much room in organization to move around (Canada)
- Not a meritocracy - it's who you know and how much ass kissing you do
- Middle managers are only in it for themselves so they can be senior management one day

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

satisfactory salary for the job

Customer Services Representative (Former Employee)
Toronto, ON

I worked at Fidelity Investments part-time

ProsIt was fun environment to work in

ConsMore opportunities for career advancement would have been good.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

The company has a long way to go in creating a positive corporate culture

Customer Service Representative (Former Employee)
Toronto, ON

I worked at Fidelity Investments

ProsThe office is centrally located, very close to the subway and downtown amenities. The floors are open concept and get a lot of light.

ConsThe communication with management was always one way- from the top down. No opportunity for reps to provide some feedback to management and improve customer experience from the front line. It was challenging to work aged technologies (computer, fax, phones etc)

Advice to Senior ManagementIt would be beneficial for employees, customers as well as management to improve channels of communication and create a more positive work atmosphere.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Good place to work.

Manager (Current Employee)
Toronto, ON

I have been working at Fidelity Investments

Pros- Pay for Performance
- Excellent career development (if you choose to take it)

Cons- Shifts in senior leadership leads to swings in strategic direction.
- Down is the new up every 6 - 8 months.

Advice to Senior Management- Decide on one strategy and stick with it. This is not a reflection of C-level leadership, more of operational VPs. Too much churn in EVP and VP roles.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Good place to coast, not so good for growth

Anonymous Employee (Current Employee)

I have been working at Fidelity Investments

ProsCompensation - pegged at 75th percentile of market for average performance - in other words, you get paid as much or better than 3/4 of the similar positions out there.

Benefits -- management fee rebates on Fidelity Funds make the funds extremely competative.

There is a high value placed on integrity and doing what is best for investors. I have personally seen senior management make decisions that harm the Fidelity bottom line because it's the right thing to do for customers -- and not because they were going to be "found out" but because the first question that everyone has to ask when resolving issues is "what's best for the unitholders?"

ConsExcessive layering of management.
Limited opportunities for non management staff to change tracks within the company. If you're not on the line management track, you'll be basically slotted in where you are and will not be given the opportunity to work in an area that might challenge you or develop skills. if you're on the management track it's a different story, but then you have a whole world of politics to live with.

Advice to Senior ManagementKeep up the delayering!

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great benefits, good training progroms

Benefits Master Associate (Former Employee)
Toronto, ON

I worked at Fidelity Investments

ProsGreat benefits (dental, vision, vacation, tuition reimbursement, gym memebership reimbusement) The training provided is beneficial as it is comprehansive in Health & Welfare and Payroll benefit knowledge.

ConsLittle opportunity to move up within call centre. Tough to take ownership of issues as there are different departments that might need to work on an issue and the communication is inefficient between them. Addionally management is constantly changing the evaluation metrics, often times reverting back to old methods. Company is in transition period as many jobs are being relocated to other centres and thus long term stability within the organization is delicate.

Advice to Senior ManagementWhen making changing affecting customer service gather more feedback from front line workers

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

3 people found this helpful  

Working at Fidelity

IT Support (Current Employee)
Toronto, ON

I have been working at Fidelity Investments

ProsGood benefits, challenging environment, many good people.

ConsLack of planning from management, crazy implementation schedules, outsourcing, lack of training and opportunities. No overtime pay for IT, aggressive cost cutting measures, redundant meetings and projects, lots of politics.

Advice to Senior ManagementStop changing your plans every two months.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Fidelity Investments? Contribute to the Community!

Fidelity Investments Videos

Loading...

Fidelity Investments – Why Work for Us?

Fidelity Investments has a rich and proud history and has grown to become a leading provider of a wide range of services, including investment management, retirement planning, brokerage, and human resources and benefits… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Fidelity Investments reviews and ratings - including employee satisfaction and approval ratings for Fidelity Investments CEO Edward C. “Ned” Johnson, III. All 1,567 reviews are posted anonymously by Fidelity Investments employees.