Fidelity Investments Reviews

Former Employee – worked at Fidelity Investments part-time

Pros – It was fun environment to work in

Cons – More opportunities for career advancement would have been good.

Yes, I would recommend this company to a friend

Former Employee – worked at Fidelity Investments

Pros – The office is centrally located, very close to the subway and downtown amenities. The floors are open concept and get a lot of light.

Cons – The communication with management was always one way- from the top down. No opportunity for reps to provide some feedback to management and improve customer experience from the front line. It was challenging to work aged technologies (computer, fax, phones etc)

Advice to Senior Management – It would be beneficial for employees, customers as well as management to improve channels of communication and create a more positive work atmosphere.

No, I would not recommend this company to a friend

Current Employee – been working at Fidelity Investments

Pros – - Pay for Performance
- Excellent career development (if you choose to take it)

Cons – - Shifts in senior leadership leads to swings in strategic direction.
- Down is the new up every 6 - 8 months.

Advice to Senior Management – - Decide on one strategy and stick with it. This is not a reflection of C-level leadership, more of operational VPs. Too much churn in EVP and VP roles.

Yes, I would recommend this company to a friend

Current Employee – been working at Fidelity Investments

Pros – Compensation - pegged at 75th percentile of market for average performance - in other words, you get paid as much or better than 3/4 of the similar positions out there.

Benefits -- management fee rebates on Fidelity Funds make the funds extremely competative.

There is a high value placed on integrity and doing what is best for investors. I have personally seen senior management make decisions that harm the Fidelity bottom line because it's the right thing to do for customers -- and not because they were going to be "found out" but because the first question that everyone has to ask when resolving issues is "what's best for the unitholders?"

Cons – Excessive layering of management.
Limited opportunities for non management staff to change tracks within the company. If you're not on the line management track, you'll be basically slotted in where you are and will not be given the opportunity to work in an area that might challenge you or develop skills. if you're on the management track it's a different story, but then you have a whole world of politics to live with.

Advice to Senior Management – Keep up the delayering!

No, I would not recommend this company to a friend

Current Employee – been working at Fidelity Investments

Pros – Good benefits, challenging environment, many good people.

Cons – Lack of planning from management, crazy implementation schedules, outsourcing, lack of training and opportunities. No overtime pay for IT, aggressive cost cutting measures, redundant meetings and projects, lots of politics.

Advice to Senior Management – Stop changing your plans every two months.

No, I would not recommend this company to a friend

Former Employee – worked at Fidelity Investments

Pros – Great benefits (dental, vision, vacation, tuition reimbursement, gym memebership reimbusement) The training provided is beneficial as it is comprehansive in Health & Welfare and Payroll benefit knowledge.

Cons – Little opportunity to move up within call centre. Tough to take ownership of issues as there are different departments that might need to work on an issue and the communication is inefficient between them. Addionally management is constantly changing the evaluation metrics, often times reverting back to old methods. Company is in transition period as many jobs are being relocated to other centres and thus long term stability within the organization is delicate.

Advice to Senior Management – When making changing affecting customer service gather more feedback from front line workers

Former Employee – worked at Fidelity Investments

Pros – Great company to work for with plenty of coaching and feedback. There are great benefits and employee perks that are company wide. Fidelity is also fair in their salaries. They are generally above industry standards.

Cons – THe downside of FIdelity is that the company has an ever changing senior managment. With each change the company vision is augmented slightly. This can be difficult as an employee since the direction of the company is not clearly defined on a long term basis. T Senior Managment does quite a good job communicating the changes to employees. Due to the change of Managemejnt there are also changes to the job descriptions without an appropriate salary and compensation review for that particular job.

Advice to Senior Management – A more stable company vision would create a more stable workforce and increased productivity. Fidelity does recruit great senior Manager except that they are never in their positions long enough to make an impact that can be followed up with. Usually company vision and strategy is ever changing making it a bit difficult to adapt as an employee.

Yes, I would recommend this company to a friend

Former Employee – worked at Fidelity Investments

Pros – - Compensation is good
- great place to start a career but move on once you have a track record

Cons – -Competency of Senior Management
- Difficult to change perceptions -- LONG memory
- Senior Management is very "old school" not progressive and slow to implement change
-Corporate values have been lost with last iteration of Sr. Management Team

Advice to Senior Management – Listen to employees, look for opportunities to improve the organization and actually attempt to implement them.

Current Employee – been working at Fidelity Investments

Pros – One of the best working place i ever heard. Give very much importance to your ideas and life irrespective of your position. Too many things to learn.

Cons – I did not find yet.

Yes, I would recommend this company to a friend

Former Employee – worked at Fidelity Investments full-time

Pros – Flexible work schedule but company changes on this every few years.

Cons – Not enough remote or telecommuting options.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company