Fidelity Investments

  www.fidelity.com
Work in HR? Unlock Free Profile

Fidelity Investments Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.4 1,730 reviews

89% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(723 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights
1,730 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Very positive. Great opportunity to grow your career. They pay above average and good benefits and bonus

    Trainer (Former Employee) Toronto, ON

    ProsVery team focused environment. Smart. hardworking people !

    ConsVery very busy with tight deadlines

    Advice to Senior ManagementNone. I think it is a well managed company

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    great company with above average pay and benefits

    Worked In Human Resources (Former Employee) Toronto, ON

    ProsSalary, benefits, people, culture, fun

    ConsIt was a very busy place and short staffed. Some of the senior managers were difficult to speak with, stubborn and unapproachable

    Advice to Senior ManagementEnsure that there are enough people on the team so that team members are not overworked.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not too bad

    Help Desk Technician (Former Employee) Toronto, ON

    ProsGreat career opportunities and many people had been with the company for years until of course they shut down half of the Canadian operation

    ConsNo matter how good you are, you are indispensable

    Advice to Senior ManagementIs there any management left? :)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good stepping stone for bigger and better things down the road

    Products (Former Employee) Toronto, ON

    Pros- Friendly people
    - Good work/life balance
    - Good benefits

    Cons- Not much room in organization to move around (Canada)
    - Not a meritocracy - it's who you know and how much ass kissing you do
    - Middle managers are only in it for themselves so they can be senior management one day

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    satisfactory salary for the job

    Customer Services Representative (Former Employee) Toronto, ON

    ProsIt was fun environment to work in

    ConsMore opportunities for career advancement would have been good.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The company has a long way to go in creating a positive corporate culture

    Customer Service Representative (Former Employee) Toronto, ON

    ProsThe office is centrally located, very close to the subway and downtown amenities. The floors are open concept and get a lot of light.

    ConsThe communication with management was always one way- from the top down. No opportunity for reps to provide some feedback to management and improve customer experience from the front line. It was challenging to work aged technologies (computer, fax, phones etc)

    Advice to Senior ManagementIt would be beneficial for employees, customers as well as management to improve channels of communication and create a more positive work atmosphere.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good place to work.

    Manager (Current Employee) Toronto, ON

    Pros- Pay for Performance
    - Excellent career development (if you choose to take it)

    Cons- Shifts in senior leadership leads to swings in strategic direction.
    - Down is the new up every 6 - 8 months.

    Advice to Senior Management- Decide on one strategy and stick with it. This is not a reflection of C-level leadership, more of operational VPs. Too much churn in EVP and VP roles.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Good place to coast, not so good for growth

    Anonymous Employee (Current Employee)

    ProsCompensation - pegged at 75th percentile of market for average performance - in other words, you get paid as much or better than 3/4 of the similar positions out there.

    Benefits -- management fee rebates on Fidelity Funds make the funds extremely competative.

    There is a high value placed on integrity and doing what is best for investors. I have personally seen senior management make decisions that harm the Fidelity bottom line because it's the right thing to do for customers -- and not because they were going to be "found out" but because the first question that everyone has to ask when resolving issues is "what's best for the unitholders?"

    ConsExcessive layering of management.
    Limited opportunities for non management staff to change tracks within the company. If you're not on the line management track, you'll be basically slotted in where you are and will not be given the opportunity to work in an area that might challenge you or develop skills. if you're on the management track it's a different story, but then you have a whole world of politics to live with.

    Advice to Senior ManagementKeep up the delayering!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great benefits, good training progroms

    Benefits Master Associate (Former Employee) Toronto, ON

    ProsGreat benefits (dental, vision, vacation, tuition reimbursement, gym memebership reimbusement) The training provided is beneficial as it is comprehansive in Health & Welfare and Payroll benefit knowledge.

    ConsLittle opportunity to move up within call centre. Tough to take ownership of issues as there are different departments that might need to work on an issue and the communication is inefficient between them. Addionally management is constantly changing the evaluation metrics, often times reverting back to old methods. Company is in transition period as many jobs are being relocated to other centres and thus long term stability within the organization is delicate.

    Advice to Senior ManagementWhen making changing affecting customer service gather more feedback from front line workers

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Working at Fidelity

    IT Support (Current Employee) Toronto, ON

    ProsGood benefits, challenging environment, many good people.

    ConsLack of planning from management, crazy implementation schedules, outsourcing, lack of training and opportunities. No overtime pay for IT, aggressive cost cutting measures, redundant meetings and projects, lots of politics.

    Advice to Senior ManagementStop changing your plans every two months.

    No, I would not recommend this company to a friend

Worked for Fidelity Investments? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.