FedEx

  www.fedex.com
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FedEx Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.6 1,065 reviews

89% Approve of the CEO

FedEx Chairman, President, and CEO Fred Smith

Fred Smith

(714 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Depending on which area you work in, there's decent work life balance (in 107 reviews)

  • Good benefits which are offered to all employees (full & part time) (in 74 reviews)


Cons
  • Work-life balance is fairly good except during "peak" times (in 21 reviews)

  • Heavy responsibilities may require long hours, stressful environment (in 27 reviews)

More Highlights
1,065 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good people. Good PSP.

    Anonymous Employee (Current Employee)

    ProsExcellent Standard Operating Procedures.
    Need to leverage more human capital experiences.

    ConsOpportunities in BC are minimal for management, however, can continue to be a good company if you are willing to relocate.

    Advice to Senior ManagementCreate open concepts

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    It's ok

    Anonymous Employee (Current Employee)

    ProsGood for student without a responsibility, most of the jobs are part time. Excessive use of temporary hand workers instead of part timers. Non unionized. Benefits if you get a PPT. IF.

    ConsNo movement between divisions; you are stuck.
    The different divisions (Express, Office, Ground, Custom critical...) behave as silos, same as each country where it works. Open the doors of the cross training an use the resources without borders. Difficult to grow and closed groups handle the development. Too much overhead in operations.
    Poor use of technology. FedEx operations is just labor. Non unionized.

    Advice to Senior ManagementUpdate the technology or use the one available to control every form of cons or packages. We are still in the pen and paper! With trucks and containers bar-labeled!. Use the technology to control employees times (XXI Century) the leads and managers could work. Use the planning tools to schedule the people required according to the needs, not forcing the people to Finish on time no matter what!! Creating a false and poor incentive.
    Is FedEx a company that embraces multiculturalism? Mix the different people in the different production groups. Teach a little of courtesy with peers in the big stations.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    YBZ location downtown is poorly managed

    Former Employee (Former Employee) Toronto, ON

    ProsSlightly above average pay (vs. UPS, Purolator, etc.), pretty flexible with hours. Most employees are down to earth and make time at the station enjoyable.

    ConsStation manager clearly not concerned with people. Staff at YBZ is given fewer and fewer hours or crazy split shifts. Takes YEARS to work up to even being eligible to get a full-tim position so almost everyone is part time. When part timers complain, they are replaced with 1 or 2 "casual" employees. No job stability. SFA (Survey, Feedback, Action) meetings, where managers "want" to hear from their workgroups regarding issues, etc., are a complete farce. Nothing changes. Improvements don't happen.

    Advice to Senior ManagementA summer BBQ for employee's families in the parking lot doesn't make everything better. The "purple promise" is a joke. And PSP stands for Profit, service, profit. People do not matter at YBZ's Fedex.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Courier

    Fed Ex Courier (Former Employee)

    ProsGreat management , company cares about employees , great salary , great peers and Co-workers to work with , good benefits.

    ConsSome heavy lifting , and a lot of extra hours to get the job done

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good learning experience

    Anonymous Employee (Former Employee)

    ProsThe pay is above average

    ConsHard to move up within company

    Advice to Senior ManagementPromote more of an open-door policy in order to improve moral and work culture

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Best of the best

    Operations Manager (Current Employee) Vancouver, BC

    ProsWe are a company that continually strives to ensure the greatest experience for employees and customers alike. It is very challenging and not necessarily for all but rewards are great, and camaraderie is true.

    ConsSometimes too much programming and not enough common sense...

    Advice to Senior ManagementKeep on learning and adapting. Don't stop communicating. For upper management; really headed in the right direction.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    worked at fedex as package handler

    Package Handler (Former Employee) Mississauga, ON

    Prostuition reimbursement, good wage, health care (now).

    Conslabor work, hard to move up.

    Advice to Senior Managementn/a

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A great company to work for!

    Senior Marketing Specialist (Current Employee) Mississauga, ON

    ProsA solid team of tenured professionals that are empowered to do a great job!

    ConsTough industry to do well in

    Advice to Senior ManagementProvide more opportunities for those who may want to move up

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Service

    Customer Service (Former Employee) Vancouver, BC

    ProsFun teammates, interesting work, excellent human resources, lots of training, very clean and comfortable environment

    ConsSome stress, tight deadlines, printing machines were sometimes slow or broke down which caused more stress

    Advice to Senior ManagementInternet-based training not very helpful. Hands-on training much more valuable.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    FedEx

    Courier (Former Employee) Saskatoon, SK

    ProsInternational company with reasonable benefits.
    Training program includes videos, manuals, tests and buddy training.
    Good people to work with and Saskatoon has a very nice facility.
    Saskatoon management team was eager to help you succeed.

    ConsMy biggest surprise and perhaps disappointment is that the technology the company uses is so antiquated. For most people, looking up addresses on a map can be tedious and time consuming. When you are new, that is the way it is done.

    Try to imagine doing this manual look up for 70-100 packages/envelopes a day and then trying to frame that into a route/run where you are minimizing (or trying to minimize) the amount of time you spend doubling back on yourself. Of course, if you have a regular route, over the weeks and months you will improve in this regard but for someone new it is almost tragic.

    I am sure that eventually they will incorporate more GPS and the morning sorts and truck set-ups will carry a higher degree of automation but for now things are firmly embedded in the early 1990's.

    No coffee breaks, very easy to miss lunch breaks when busy.

    Advice to Senior Management1. GPS software and optimal route set-up technology is here and it works very well. Make the investment and save a ton of money on training/learning curves. My pizza delivery guy can do all this.

    2. Update the power pads so you can take credit cards and debit cards wirelessly rather than balancing papers on your knee and manually writing out these numbers. Stop taking cash - crazy inefficient.

    3. Each package needs to have one barcode (not two) that includes internal FedEx info as well as final delivery address info. So as to save your morning distribution team extra time, a courier standing in front of their van should be able to scan a single barcode and get instant feedback as to whether or not that package belongs on their truck. This would constitute a one time van scan. If a subsequent scanned item is going to an already scanned address, there should be a special tone in the power pad to warn the courier that a second package has been scanned.

    4. When people are not home, the printer should print out the entire label. Forget about tearing off two printed stickers (one for the package and a second for the not-hom door tag.

    5. Each van needs an ipad or something similar. Current route along with next addresses should be available to the courier in front, not in the back by manually checking cargo.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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