FedEx Reviews

Updated 30 September, 2014
Updated 30 September, 2014
1,155 Reviews
3.7
1,155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Chairman, President, and CEO Fred Smith
Fred Smith
756 Ratings

Review Highlights

Pros
  • Currently have a manager that understands work/life balance (in 120 reviews)

  • Good benefits which are offered to all employees (full & part time) (in 75 reviews)


Cons
  • Work-life balance is fairly good except during "peak" times (in 24 reviews)

  • Heavy responsibilities may require long hours, stressful environment (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good people. Good PSP.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx

    Pros

    Excellent Standard Operating Procedures.
    Need to leverage more human capital experiences.

    Cons

    Opportunities in BC are minimal for management, however, can continue to be a good company if you are willing to relocate.

    Advice to ManagementAdvice

    Create open concepts

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx

    Pros

    Good for student without a responsibility, most of the jobs are part time. Excessive use of temporary hand workers instead of part timers. Non unionized. Benefits if you get a PPT. IF.

    Cons

    No movement between divisions; you are stuck.
    The different divisions (Express, Office, Ground, Custom critical...) behave as silos, same as each country where it works. Open the doors of the cross training an use the resources without borders. Difficult to grow and closed groups handle the development. Too much overhead in operations.
    Poor use of technology. FedEx operations is just labor. Non unionized.

    Advice to ManagementAdvice

    Update the technology or use the one available to control every form of cons or packages. We are still in the pen and paper! With trucks and containers bar-labeled!. Use the technology to control employees times (XXI Century) the leads and managers could work. Use the planning tools to schedule the people required according to the needs, not forcing the people to Finish on time no matter what!! Creating a false and poor incentive.
    Is FedEx a company that embraces multiculturalism? Mix the different people in the different production groups. Teach a little of courtesy with peers in the big stations.

  3.  

    YBZ location downtown is poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee  in  Toronto, ON
    Former Employee - Former Employee in Toronto, ON

    I worked at FedEx part-time for more than 3 years

    Pros

    Slightly above average pay (vs. UPS, Purolator, etc.), pretty flexible with hours. Most employees are down to earth and make time at the station enjoyable.

    Cons

    Station manager clearly not concerned with people. Staff at YBZ is given fewer and fewer hours or crazy split shifts. Takes YEARS to work up to even being eligible to get a full-tim position so almost everyone is part time. When part timers complain, they are replaced with 1 or 2 "casual" employees. No job stability. SFA (Survey, Feedback, Action) meetings, where managers "want" to hear from their workgroups regarding issues, etc., are a complete farce. Nothing changes. Improvements don't happen.

    Advice to ManagementAdvice

    A summer BBQ for employee's families in the parking lot doesn't make everything better. The "purple promise" is a joke. And PSP stands for Profit, service, profit. People do not matter at YBZ's Fedex.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Courier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fed Ex Courier
    Former Employee - Fed Ex Courier

    I worked at FedEx part-time for less than a year

    Pros

    Great management , company cares about employees , great salary , great peers and Co-workers to work with , good benefits.

    Cons

    Some heavy lifting , and a lot of extra hours to get the job done

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx part-time for more than a year

    Pros

    The pay is above average

    Cons

    Hard to move up within company

    Advice to ManagementAdvice

    Promote more of an open-door policy in order to improve moral and work culture

    Neutral Outlook
    No opinion of CEO
  7.  

    Best of the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Vancouver, BC
    Current Employee - Operations Manager in Vancouver, BC

    I have been working at FedEx full-time for more than 10 years

    Pros

    We are a company that continually strives to ensure the greatest experience for employees and customers alike. It is very challenging and not necessarily for all but rewards are great, and camaraderie is true.

    Cons

    Sometimes too much programming and not enough common sense...

    Advice to ManagementAdvice

    Keep on learning and adapting. Don't stop communicating. For upper management; really headed in the right direction.

    Recommends
    Neutral Outlook
  8.  

    worked at fedex as package handler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Package Handler  in  Mississauga, ON
    Former Employee - Package Handler in Mississauga, ON

    I worked at FedEx part-time for more than 3 years

    Pros

    tuition reimbursement, good wage, health care (now).

    Cons

    labor work, hard to move up.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Specialist  in  Mississauga, ON
    Current Employee - Senior Marketing Specialist in Mississauga, ON

    I have been working at FedEx full-time for more than 3 years

    Pros

    A solid team of tenured professionals that are empowered to do a great job!

    Cons

    Tough industry to do well in

    Advice to ManagementAdvice

    Provide more opportunities for those who may want to move up

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Vancouver, BC
    Former Employee - Customer Service in Vancouver, BC

    I worked at FedEx part-time for more than a year

    Pros

    Fun teammates, interesting work, excellent human resources, lots of training, very clean and comfortable environment

    Cons

    Some stress, tight deadlines, printing machines were sometimes slow or broke down which caused more stress

    Advice to ManagementAdvice

    Internet-based training not very helpful. Hands-on training much more valuable.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    FedEx

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Courier  in  Saskatoon, SK
    Former Employee - Courier in Saskatoon, SK

    I worked at FedEx part-time for less than a year

    Pros

    International company with reasonable benefits.
    Training program includes videos, manuals, tests and buddy training.
    Good people to work with and Saskatoon has a very nice facility.
    Saskatoon management team was eager to help you succeed.

    Cons

    My biggest surprise and perhaps disappointment is that the technology the company uses is so antiquated. For most people, looking up addresses on a map can be tedious and time consuming. When you are new, that is the way it is done.

    Try to imagine doing this manual look up for 70-100 packages/envelopes a day and then trying to frame that into a route/run where you are minimizing (or trying to minimize) the amount of time you spend doubling back on yourself. Of course, if you have a regular route, over the weeks and months you will improve in this regard but for someone new it is almost tragic.

    I am sure that eventually they will incorporate more GPS and the morning sorts and truck set-ups will carry a higher degree of automation but for now things are firmly embedded in the early 1990's.

    No coffee breaks, very easy to miss lunch breaks when busy.

    Advice to ManagementAdvice

    1. GPS software and optimal route set-up technology is here and it works very well. Make the investment and save a ton of money on training/learning curves. My pizza delivery guy can do all this.

    2. Update the power pads so you can take credit cards and debit cards wirelessly rather than balancing papers on your knee and manually writing out these numbers. Stop taking cash - crazy inefficient.

    3. Each package needs to have one barcode (not two) that includes internal FedEx info as well as final delivery address info. So as to save your morning distribution team extra time, a courier standing in front of their van should be able to scan a single barcode and get instant feedback as to whether or not that package belongs on their truck. This would constitute a one time van scan. If a subsequent scanned item is going to an already scanned address, there should be a special tone in the power pad to warn the courier that a second package has been scanned.

    4. When people are not home, the printer should print out the entire label. Forget about tearing off two printed stickers (one for the package and a second for the not-hom door tag.

    5. Each van needs an ipad or something similar. Current route along with next addresses should be available to the courier in front, not in the back by manually checking cargo.

    Recommends
    Positive Outlook
    Approves of CEO

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