Fastenal
2.7 of 5 496 reviews
www.fastenal.com Winona, MN 5000+ Employees

Fastenal Reviews

Updated Apr 17, 2014
Fastenal – Macomb – “Outside a typical Fastenal store, 1400 East…”

All Employees Current Employees Only

2.7 496 reviews

                             

50% Approve of the CEO

Fastenal President, CEO, and Director Will Oberton

Will Oberton

(317 ratings)

39% of employees recommend this company to a friend
496 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Part time work is great for a high school student of a full time college student"
    in 37 reviews
  • "good place to learn a little bit about inventory management/tools/fasteners"
    in 12 reviews
Cons:
  • "Was managing the store while only working part time for an entire month - NO MANAGER IN PLACE WITH ONLY 2"
    in 34 reviews
  • "The most common answer given from upper management is "Other branches make it work"
    in 28 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Good people, bad turn over

Sales Representative (Former Employee)
Hamilton, ON

I worked at Fastenal full-time for more than a year

ProsRoom for advancement because everyone quits or gets fired so fast

Consturn over, the company has a 1 and done policy it seems, 1 year and done

Advice to Senior ManagementQuit firing people

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Not a good place

Sales Trainee (Current Employee)
Toronto, ON

I have been working at Fastenal full-time for more than a year

ProsLearn how to do business

Conseverything WHICH HAPPENS THERE. NO MORE WORDS TO DESCRIBE

Advice to Senior Managementstaff are humanbeing

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Ultimately frustrating and unrewarding shambles

General Warehouse (Current Employee)
Edmonton, AB

I have been working at Fastenal part-time for more than a year

ProsWithin a shambles lots of flexibility for p/t workers with corresponding easy-going attitude amongst co workers. Lots of opportunity to learn if you are keen, along with opportunity to step up into greater responsibility. Warehouse conditions fair.

ConsAbsolutely NO structured trainings. You learn as you go and your mistakes are covered over by Fastenal's exorbitant prices. Even as you step up into greater responsibility you will have to fight every inch to get even a tiny increase in your close-to-the-bottom pay. Warehouse work is heavy and cleanliness is most noticeable at ISO time. Reliance on poorly paid part time workers means an ever shifting work force which works against any attempts to create continuity and improve standards.

Advice to Senior ManagementThe bleak contrast between workers' pay and the continuous boasting in corporate literature about growing profits says it all. The Fastenal machine works as it does.......for the few at the top. Creating a company which attracted commitment through treating employees as people who'd like to grow within and contribute to the company, rather than here today, gone tomorrow drones, would be a lovely thing for you to do.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Do you need a job? here is something while you look for one!

Outside Sales Representative (Former Employee)

I worked at Fastenal full-time for more than a year

Pros-They fly you to Minnesota for a week.
-You get to learn about all sorts of fasteners
-Meet interesting people
-If you have large accounts you are set, with little work needed
-You get to drive a sweet pick up truck all day (if OSP)
-Invest in the stock, it WILL rise.
-You WILL learn conflict resolution and gain other experience you can use on a resume since you will be doing so many things.

Cons-Terrible payment structure, it is growth oriented, so if you are not growing your commission is going down.

-if you are an OSP (outside sales person) be prepared to do the work of 4 people (sales, ordering, delivering, accounts payable/receivable, debt collector, vending machine troubleshooter and repairer, sourcing), but being paid the amount of one

-Management doesn't really care unless you are representing large businesses.

-Prices are extremely high (unless you buy a lot) so much so that medium to small size business' will go somewhere else.

-Everybody is fighting each other for sales, they promote a team atmosphere but they really mean "it is YOUR problem... why are you not a team player?"

-Really push selling their 'new' solutions ie. Vending machines, they get upset if you don't, but if you do provide zero support for problems that WILL happen.

-'Change prices based on market!' is good until the price is below a 50% margin, then you will have to sell items at a higher cost to other people to keep your margin at a demanded 50%

-Cost in the POS system is laughably wrong, so much so that i call vendors for real pricing, just to find out that the system inflates the cost so they make a better margin on their books, but not on your score sheet. Since YOUR margin is based off the system

-Training is all over the place and they spend more time on HOW to sell than teaching you WHAT you are selling, which makes it difficult if you are asked any questions.

-"Growth through Customer Service" is their motto, yet provide zero customer service training. Which makes sense, since i saw absolutely zero customer service from co-workers and managers. Most of the complaints i received were customer service complaints oh and pricing.

-The shareholders love this company because it sells 'mostly' cheap products from China for unreal prices for amazing margins, on the backs of over-worked (unless you have large clients then just ignore the rest), low paid front end employees with a very high turn over rate.

Advice to Senior Management-Think about doing something, then do the opposite.
-more focus on customer service and product knowledge than "Remember keep asking open ended questions"
- Stop telling OSPs to tell customers they have a solution for everything then provide zero support.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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great staff, good pay, lots of opportunity

Anonymous Employee (Current Employee)

I have been working at Fastenal

ProsFlexible shifts, base salary plus com.

ConsMass confusion experienced by every employee from top to bottom

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Not a good place to stay

Sales Trainee/Outside Sales (Current Employee)
London, ON

I have been working at Fastenal full-time for less than a year

ProsSomething new, On job Trainings, Online trainings

ConsToo many hats. Meager Salary, Customers are not well served.

Advice to Senior ManagementTreat your employees as humans not machines

No, I would not recommend this company to a friend

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doing less with more

Anonymous Employee (Current Employee)

I have been working at Fastenal part-time for more than a year

Prosfast paced, never boring, lots of room for advancement, work independently and interdependently.

ConsGrowth driven company always wanting more but that only goes one way. Profits grew 20% salary 0%. Cannot count on the distribution. Never, never tell a customer it will be here Tuesday.

Advice to Senior ManagementVids always start with "you'e doing a great job, but....."It doesn't seem to matter how hard we've worked it's never enough.

– I'm optimistic about the outlook for this company

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Good introduction to sales

Sales Trainee/Outside Sales (Current Employee)

I have been working at Fastenal full-time for more than a year

Proslots of freedom, vending solutions and vendor managed inventory can be a fulfilling sell, if you want to relocate or wait for your GM to quit you can advance pretty easy

ConsWhere do I start! Probably the worst paying outside sales job ever (try living on 36,000 in the city), Fastenal has very high prices unless you're selling to a larger company. Nothing is more infuriating then having walk-in customers who need 5 bolts for their bike, if you are in a branch that isn't making 50,000+ you get stuck as a Sales trainee making a measly 36k @ 44 hours a week ($17/hr).

Advice to Senior Managementspend more money on stock and distribution centres. Construction and industrial companies do not want to wait a week for their product. Also hire more part timers. invest in your Outside Sales people instead of leaving them as sales trainees.

No, I would not recommend this company to a friend

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Lots of work

Sales Trainee/Outside Sales (Current Employee)
Calgary, AB

I have been working at Fastenal full-time for more than a year

Prosproduct knowlegde training, good stepping stone

Conshigh employee turn over rate, and a poorly run hub and spoke system that will eat up employee commissions and sales potential. Wear too many hats as an OSP

Advice to Senior Managementbettter delivery from dc

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Part Time Sales Support

Sales Support (Current Employee)
Toronto, ON

I have been working at Fastenal part-time for more than a year

ProsGood Pay, flexible schedule, hands on training

Consunqualified manager and OSP. No proper training provided

Advice to Senior ManagementPromote employees who are actually qualified for the position

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Glassdoor is your free inside look at Fastenal reviews and ratings - including employee satisfaction and approval ratings for Fastenal CEO Will Oberton. All 496 reviews are posted anonymously by Fastenal employees.