Fastenal

  www.fastenal.com
Work in HR? Unlock Free Profile

Fastenal Reviews

Updated 18 August, 2014
Updated 18 August, 2014
641 Reviews

2.9
641 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fastenal President, CEO, and Director Will Oberton
Will Oberton
410 Ratings

Review Highlights

Pros
  • Part time work is great for a high school student of a full time college student (in 39 reviews)

  • It was a good place to learn and get promoted (in 14 reviews)


Cons
  • Starting at part time for minimum wage with a four year degree is ridiculous (in 43 reviews)

  • Upper management wants a lot from you and doesn't give much to any in return (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very rewarding, great place to get experience during school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support  in  Vancouver, BC
    Current Employee - Sales Support in Vancouver, BC

    Pros

    People are very friendly, and eager to help when you are stuck. It is always about teamwork for Fastenal.

    Cons

    Sometimes, when a branch is understaffed, it can be very overwhelming

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Specialist  in  Montreal, QC
    Former Employee - Account Specialist in Montreal, QC

    Pros

    You can growth and learn fast

    Cons

    no sell training, your are by yourself, huge turnover

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Disappointing Interview Process

    Current Employee - Customer Service/Sales  in  Elmira, ON
    Current Employee - Customer Service/Sales in Elmira, ON

    Pros

    Hmmmm. Good smoke and mirrors job in getting me to come for an interview; followed up by a second interview. Then after being promised that I would hear back, never did.

    Cons

    Very inconsiderate in their hiring practices, and unethical. Should never promise they would contact me, either way regardless of the outcome, and never follow through. Curious if this is how they treat their customers. Hmmm

    Advice to ManagementAdvice

    Have more professional HR/hiring practices. Managers should understand that if they promise to keep their word, to keep it. Do not be stringing potential new employees along.

    Doesn't Recommend
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Not a good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Trainee  in  Toronto, ON
    Current Employee - Sales Trainee in Toronto, ON

    Pros

    Learn how to do business

    Cons

    everything WHICH HAPPENS THERE. NO MORE WORDS TO DESCRIBE

    Advice to ManagementAdvice

    staff are humanbeing

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Ultimately frustrating and unrewarding shambles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Warehouse  in  Edmonton, AB
    Current Employee - General Warehouse in Edmonton, AB

    Pros

    Within a shambles lots of flexibility for p/t workers with corresponding easy-going attitude amongst co workers. Lots of opportunity to learn if you are keen, along with opportunity to step up into greater responsibility. Warehouse conditions fair.

    Cons

    Absolutely NO structured trainings. You learn as you go and your mistakes are covered over by Fastenal's exorbitant prices. Even as you step up into greater responsibility you will have to fight every inch to get even a tiny increase in your close-to-the-bottom pay. Warehouse work is heavy and cleanliness is most noticeable at ISO time. Reliance on poorly paid part time workers means an ever shifting work force which works against any attempts to create continuity and improve standards.

    Advice to ManagementAdvice

    The bleak contrast between workers' pay and the continuous boasting in corporate literature about growing profits says it all. The Fastenal machine works as it does.......for the few at the top. Creating a company which attracted commitment through treating employees as people who'd like to grow within and contribute to the company, rather than here today, gone tomorrow drones, would be a lovely thing for you to do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Good people, bad turn over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Hamilton, ON
    Former Employee - Sales Representative in Hamilton, ON

    Pros

    Room for advancement because everyone quits or gets fired so fast

    Cons

    turn over, the company has a 1 and done policy it seems, 1 year and done

    Advice to ManagementAdvice

    Quit firing people

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Do you need a job? here is something while you look for one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    Pros

    -They fly you to Minnesota for a week.
    -You get to learn about all sorts of fasteners
    -Meet interesting people
    -If you have large accounts you are set, with little work needed
    -You get to drive a sweet pick up truck all day (if OSP)
    -Invest in the stock, it WILL rise.
    -You WILL learn conflict resolution and gain other experience you can use on a resume since you will be doing so many things.

    Cons

    -Terrible payment structure, it is growth oriented, so if you are not growing your commission is going down.

    -if you are an OSP (outside sales person) be prepared to do the work of 4 people (sales, ordering, delivering, accounts payable/receivable, debt collector, vending machine troubleshooter and repairer, sourcing), but being paid the amount of one

    -Management doesn't really care unless you are representing large businesses.

    -Prices are extremely high (unless you buy a lot) so much so that medium to small size business' will go somewhere else.

    -Everybody is fighting each other for sales, they promote a team atmosphere but they really mean "it is YOUR problem... why are you not a team player?"

    -Really push selling their 'new' solutions ie. Vending machines, they get upset if you don't, but if you do provide zero support for problems that WILL happen.

    -'Change prices based on market!' is good until the price is below a 50% margin, then you will have to sell items at a higher cost to other people to keep your margin at a demanded 50%

    -Cost in the POS system is laughably wrong, so much so that i call vendors for real pricing, just to find out that the system inflates the cost so they make a better margin on their books, but not on your score sheet. Since YOUR margin is based off the system

    -Training is all over the place and they spend more time on HOW to sell than teaching you WHAT you are selling, which makes it difficult if you are asked any questions.

    -"Growth through Customer Service" is their motto, yet provide zero customer service training. Which makes sense, since i saw absolutely zero customer service from co-workers and managers. Most of the complaints i received were customer service complaints oh and pricing.

    -The shareholders love this company because it sells 'mostly' cheap products from China for unreal prices for amazing margins, on the backs of over-worked (unless you have large clients then just ignore the rest), low paid front end employees with a very high turn over rate.

    Advice to ManagementAdvice

    -Think about doing something, then do the opposite.
    -more focus on customer service and product knowledge than "Remember keep asking open ended questions"
    - Stop telling OSPs to tell customers they have a solution for everything then provide zero support.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    great staff, good pay, lots of opportunity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible shifts, base salary plus com.

    Cons

    Mass confusion experienced by every employee from top to bottom

  10.  

    Not a good place to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Trainee/Outside Sales  in  London, ON
    Current Employee - Sales Trainee/Outside Sales in London, ON

    Pros

    Something new, On job Trainings, Online trainings

    Cons

    Too many hats. Meager Salary, Customers are not well served.

    Advice to ManagementAdvice

    Treat your employees as humans not machines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    doing less with more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fast paced, never boring, lots of room for advancement, work independently and interdependently.

    Cons

    Growth driven company always wanting more but that only goes one way. Profits grew 20% salary 0%. Cannot count on the distribution. Never, never tell a customer it will be here Tuesday.

    Advice to ManagementAdvice

    Vids always start with "you'e doing a great job, but....."It doesn't seem to matter how hard we've worked it's never enough.

    Positive Outlook
    Approves of CEO

Worked for Fastenal? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.