Fastenal

  www.fastenal.com
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Fastenal Reviews

Updated Jul 22, 2014
Fastenal – Macomb – “Outside a typical Fastenal store, 1400 East…”

All Employees Current Employees Only

2.7 566 reviews

52% Approve of the CEO

Fastenal President, CEO, and Director Will Oberton

Will Oberton

(361 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Part time work is great for a high school student of a full time college student(in 39 reviews)

  • It was a good place to learn and get promoted(in 14 reviews)


Cons
  • Starting at part time for minimum wage with a four year degree is ridiculous(in 42 reviews)

  • Upper management wants a lot from you and doesn't give much to any in return(in 34 reviews)

566 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Good place to start

    Account Specialist (Former Employee) Montreal, QC

    ProsYou can growth and learn fast

    Consno sell training, your are by yourself, huge turnover

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Disappointing Interview Process

    Customer Service/Sales (Current Employee) Elmira, ON

    ProsHmmmm. Good smoke and mirrors job in getting me to come for an interview; followed up by a second interview. Then after being promised that I would hear back, never did.

    ConsVery inconsiderate in their hiring practices, and unethical. Should never promise they would contact me, either way regardless of the outcome, and never follow through. Curious if this is how they treat their customers. Hmmm

    Advice to Senior ManagementHave more professional HR/hiring practices. Managers should understand that if they promise to keep their word, to keep it. Do not be stringing potential new employees along.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Not a good place

    Sales Trainee (Current Employee) Toronto, ON

    ProsLearn how to do business

    Conseverything WHICH HAPPENS THERE. NO MORE WORDS TO DESCRIBE

    Advice to Senior Managementstaff are humanbeing

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • Disapproves of CEO

     

    Ultimately frustrating and unrewarding shambles

    General Warehouse (Current Employee) Edmonton, AB

    ProsWithin a shambles lots of flexibility for p/t workers with corresponding easy-going attitude amongst co workers. Lots of opportunity to learn if you are keen, along with opportunity to step up into greater responsibility. Warehouse conditions fair.

    ConsAbsolutely NO structured trainings. You learn as you go and your mistakes are covered over by Fastenal's exorbitant prices. Even as you step up into greater responsibility you will have to fight every inch to get even a tiny increase in your close-to-the-bottom pay. Warehouse work is heavy and cleanliness is most noticeable at ISO time. Reliance on poorly paid part time workers means an ever shifting work force which works against any attempts to create continuity and improve standards.

    Advice to Senior ManagementThe bleak contrast between workers' pay and the continuous boasting in corporate literature about growing profits says it all. The Fastenal machine works as it does.......for the few at the top. Creating a company which attracted commitment through treating employees as people who'd like to grow within and contribute to the company, rather than here today, gone tomorrow drones, would be a lovely thing for you to do.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good people, bad turn over

    Sales Representative (Former Employee) Hamilton, ON

    ProsRoom for advancement because everyone quits or gets fired so fast

    Consturn over, the company has a 1 and done policy it seems, 1 year and done

    Advice to Senior ManagementQuit firing people

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Do you need a job? here is something while you look for one!

    Outside Sales Representative (Former Employee)

    Pros-They fly you to Minnesota for a week.
    -You get to learn about all sorts of fasteners
    -Meet interesting people
    -If you have large accounts you are set, with little work needed
    -You get to drive a sweet pick up truck all day (if OSP)
    -Invest in the stock, it WILL rise.
    -You WILL learn conflict resolution and gain other experience you can use on a resume since you will be doing so many things.

    Cons-Terrible payment structure, it is growth oriented, so if you are not growing your commission is going down.

    -if you are an OSP (outside sales person) be prepared to do the work of 4 people (sales, ordering, delivering, accounts payable/receivable, debt collector, vending machine troubleshooter and repairer, sourcing), but being paid the amount of one

    -Management doesn't really care unless you are representing large businesses.

    -Prices are extremely high (unless you buy a lot) so much so that medium to small size business' will go somewhere else.

    -Everybody is fighting each other for sales, they promote a team atmosphere but they really mean "it is YOUR problem... why are you not a team player?"

    -Really push selling their 'new' solutions ie. Vending machines, they get upset if you don't, but if you do provide zero support for problems that WILL happen.

    -'Change prices based on market!' is good until the price is below a 50% margin, then you will have to sell items at a higher cost to other people to keep your margin at a demanded 50%

    -Cost in the POS system is laughably wrong, so much so that i call vendors for real pricing, just to find out that the system inflates the cost so they make a better margin on their books, but not on your score sheet. Since YOUR margin is based off the system

    -Training is all over the place and they spend more time on HOW to sell than teaching you WHAT you are selling, which makes it difficult if you are asked any questions.

    -"Growth through Customer Service" is their motto, yet provide zero customer service training. Which makes sense, since i saw absolutely zero customer service from co-workers and managers. Most of the complaints i received were customer service complaints oh and pricing.

    -The shareholders love this company because it sells 'mostly' cheap products from China for unreal prices for amazing margins, on the backs of over-worked (unless you have large clients then just ignore the rest), low paid front end employees with a very high turn over rate.

    Advice to Senior Management-Think about doing something, then do the opposite.
    -more focus on customer service and product knowledge than "Remember keep asking open ended questions"
    - Stop telling OSPs to tell customers they have a solution for everything then provide zero support.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    great staff, good pay, lots of opportunity

    Anonymous Employee (Current Employee)

    ProsFlexible shifts, base salary plus com.

    ConsMass confusion experienced by every employee from top to bottom

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    • No Opinion of CEO

     

    Not a good place to stay

    Sales Trainee/Outside Sales (Current Employee) London, ON

    ProsSomething new, On job Trainings, Online trainings

    ConsToo many hats. Meager Salary, Customers are not well served.

    Advice to Senior ManagementTreat your employees as humans not machines

    No, I would not recommend this company to a friend

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    doing less with more

    Anonymous Employee (Current Employee)

    Prosfast paced, never boring, lots of room for advancement, work independently and interdependently.

    ConsGrowth driven company always wanting more but that only goes one way. Profits grew 20% salary 0%. Cannot count on the distribution. Never, never tell a customer it will be here Tuesday.

    Advice to Senior ManagementVids always start with "you'e doing a great job, but....."It doesn't seem to matter how hard we've worked it's never enough.

    – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Good introduction to sales

    Sales Trainee/Outside Sales (Current Employee)

    Proslots of freedom, vending solutions and vendor managed inventory can be a fulfilling sell, if you want to relocate or wait for your GM to quit you can advance pretty easy

    ConsWhere do I start! Probably the worst paying outside sales job ever (try living on 36,000 in the city), Fastenal has very high prices unless you're selling to a larger company. Nothing is more infuriating then having walk-in customers who need 5 bolts for their bike, if you are in a branch that isn't making 50,000+ you get stuck as a Sales trainee making a measly 36k @ 44 hours a week ($17/hr).

    Advice to Senior Managementspend more money on stock and distribution centres. Construction and industrial companies do not want to wait a week for their product. Also hire more part timers. invest in your Outside Sales people instead of leaving them as sales trainees.

    No, I would not recommend this company to a friend

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