Express Scripts

www.express-scripts.com

Express Scripts Reviews

Updated 1 March, 2015
Updated 1 March, 2015
936 Reviews
2.2
936 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
569 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    It has some perks but management don't care about you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Toronto, ON
    Former Employee - Technology in Toronto, ON

    I worked at Express Scripts full-time (more than 3 years)

    Pros

    * Decent benefits
    * Matched retirement savings
    * Poor performers are often bought out with VERY generous packages

    Cons

    * Zero work life balance - Think about working every weekend, at night
    * Management are largely indifferent to employee well being
    * Incompetence is often met with promotions and raises (think Dilbert)

    Advice to ManagementAdvice

    Wake up. The more you foster internal fighting with your employee bell-curve grading system, the sooner you will meet your downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 17 people found this helpful  

    Wildly variable management, knee-jerk reactions, use of outdated performance measurements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON

    I worked at Express Scripts (more than 3 years)

    Pros

    * Generally pays slightly better than average
    * Great benefits, start immediately
    * Location is near most shopping ammenities

    Cons

    * Horrid and biased employee rating system - Who uses bell curves and mandates that 10% of your team must be below-average?
    * The management there is running in all directions, no coordinated efforts
    * There is no work-life balance (or overtime/lieu) at all. Evenings, weekends, overnights.. All expected.
    * Everyone is focused on making sure the blame slides off their plate to ensure that their meager bonus (if one exists) is fully paid out, regardless of fault

    Advice to ManagementAdvice

    * Create a plan and stick to it. There is no need to knee-jerk and "swarm" every suggestion that comes your way
    * Listen to your teams - If they say they are overworked, it doesn't mean you can dump a few more projects on them
    * Show a little more appreciation for the high performing contributors - The few valuable employees that are left are all suffering of extremely poor morale and most are secretly hoping for severance packages

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    IT is a sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager

    I have been working at Express Scripts full-time (more than a year)

    Pros

    - very good salary and benefits
    - high potential if management is changed and true leaders are brought on

    Cons

    - when you compare your salary with how many hours you actually work (versus what's written in the contract), it doesn't look so good anymore
    - no work/life balance
    - ineffective processes
    - management is incapable of making quick decisions, and/or change their mind on a daily basis
    - lack of accountability
    - new processes are not assessed for impact on all stakeholders,
    - lack of employee support from their manager
    - lack of resources to execute on the approved projects
    - reactive organization
    - and so many more

    Advice to ManagementAdvice

    Become Leaders! listen to your employees: they have so many excellent ideas!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Medco Health was better before it merged with Express Scripts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate in Dublin, OH (US)
    Former Employee - Patient Care Advocate in Dublin, OH (US)

    I worked at Express Scripts

    Pros

    weekly pay, overtime, great employees, advancement opportunities, team environment

    Cons

    Metrics used to determine bonuses, Vacation time earned not given, time in service doesnt matter.

    Advice to ManagementAdvice

    Try to do the job that PCA's do. Focus on the level of service pca's provide instead of the time it takes to resolve the problem. Focus on the intent of the call instead of how marketing Express Scripts products and services can generate more revenue for the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Lack of responsibilities, under-utilized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    Collaborative culture, decent learning opportunities if initiative is taken

    Cons

    Lack of responsibilities, under utilization of resources

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    At least their money is green

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Express Scripts as a contractor (less than a year)

    Pros

    I was in a cool group that worked a normal 40 hour week. Got to work on cool stuff with SQL Server and Excel.

    Cons

    They got rid of 100 contractors at Christmas time which everyone knows is the worst time to find another job quickly.

    Advice to ManagementAdvice

    Find the right size and quit the frequent layoffs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not perfect. Not terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    Pay is decent, there are a lot of smart people working for the company. There are advancement opportunities for professional people at headquarters. Can't speak first hand to operations/call center type jobs.

    Cons

    Lack of focus from management, can't work on everything at once. The ends justify the means. Ends = quarterly numbers. Means = whatever it takes to hit them.

    Advice to ManagementAdvice

    Complete projects. I have never seen so many projects that get 2/3 of the way complete then funding is pulled. A year later the project starts back up but since half of the programmers were contractors who have left you waste a lot of time and money getting the new people up to speed.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts full-time (more than 3 years)

    Pros

    challenging, fast paced, total compensation plan, good coworkers, some training, day job, no weekends or holiday

    Cons

    little direction, too many changes, poor management at certain levels with no clear communication, constant revolving door

    Advice to ManagementAdvice

    communicate

    Doesn't Recommend
    Positive Outlook
  10.  

    Proir Authorization Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization in Liberty Lake, WA (US)
    Current Employee - Prior Authorization in Liberty Lake, WA (US)

    I have been working at Express Scripts full-time (less than a year)

    Pros

    The people you work with are awesome people, they try to treat you like family

    Cons

    Working more quickly, and changes happen a lot due to rules changes but depending on who you ask you will get a different answer

    Advice to ManagementAdvice

    To maintain the information security, to not allow more than one set of programs up at once or to be in more than one account at a time, this will ensure patient information is correct, and importatnt

    Recommends
    Positive Outlook
    Approves of CEO

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