Express Scripts

  www.express-scripts.com
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Express Scripts Reviews

Updated 18 August, 2014
Updated 18 August, 2014
796 Reviews

2.1
796 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
517 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 43 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 35 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 76 reviews)

  • There is absolutely no work/life balance because they think that your job should be your (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    IT is a sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager

    Pros

    - very good salary and benefits
    - high potential if management is changed and true leaders are brought on

    Cons

    - when you compare your salary with how many hours you actually work (versus what's written in the contract), it doesn't look so good anymore
    - no work/life balance
    - ineffective processes
    - management is incapable of making quick decisions, and/or change their mind on a daily basis
    - lack of accountability
    - new processes are not assessed for impact on all stakeholders,
    - lack of employee support from their manager
    - lack of resources to execute on the approved projects
    - reactive organization
    - and so many more

    Advice to ManagementAdvice

    Become Leaders! listen to your employees: they have so many excellent ideas!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Poor employee managament

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Saint Louis, MO (US)
    Former Employee - Senior Business Analyst in Saint Louis, MO (US)

    Pros

    Its a fast and rapid pace work environment - get it done is the norm here. Plenty of projects with lots of work and deadlines throughout the organization. Lots of smart people.

    Cons

    Organization is not really employee focused and the culture treats employees as dispensable. The employee attrition and churn are extremely high and there is not long term focus on personal growth.

    Advice to ManagementAdvice

    Better employee management program.

  3. 3 people found this helpful  

    Too big, too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL (US)
    Current Employee - Anonymous Employee in Tampa, FL (US)

    Pros

    Reasonable pay. Nice facility. Comfortable and ergonomic workstations. The Tampa location in an old mall has convenient access to child care, food court, and fitness center.

    Cons

    The company let too much of the experienced management go. Inexperienced supervisors are repeating mistakes that were tried years ago.
    Morale is very low.
    The Tampa site is controlled by power-hungry old women who do not seek input from their subject matter experts. Decisions are made based on a whim or what will be best for them personally - with little concern about the impact on the business.

    Advice to ManagementAdvice

    Start thinking about the employee more and the money less or you will lose the rest of your good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Prescription Benefits Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Benefits Specialist  in  Mason, OH (US)
    Current Employee - Pharmacy Benefits Specialist in Mason, OH (US)

    Pros

    Pay, hrs, possibility of getting off phones by volunteering to assist new hires and other peers.

    Cons

    Working blended. On phone nonstop. Work life balance.

    Advice to ManagementAdvice

    Work life balance / 4 -10 hr shifts with 3 days off ( at least one day being a week day to get Dr's appointments an other errands that can't be done on weekends.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not bad, very different culture than what I was use to at Medco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great commute, great pay (previously from Medco).

    Cons

    Feel like St Louis staff has it out for you for making so much more money because we are from the east.

    Advice to ManagementAdvice

    It's not normal to lose so many VP's and Sr. Directors in IT when you are a Fortune 20 company. Time for a new CIO and CEO.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    The brave new ESI ( aka MEDCO really took over ?)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    Pros

    enjoy working with the adults in my site, whether hourly or salaried ...the work life balance is getting better somewhat. the MORALE is finally being paid attention to ..at legacy ESI sites we are are open to changes for the better .. not sure about the other side ...after 10 years almost happy with my pay and quite happy with my time off accrual rate .. great stock plan and 401K .. and even with the thing i have concerns about ... not even remotely ready to leave the company... i want to stick around and see what happens ..we continue to change and evolve and i want to see what the 'finished' product is in say about 2016

    Cons

    Extreme LACK OF COMMUNICATION So what really happened.is what i would like to know .. we were told we bought Medco.. then the packaging pretty much said we merged with them.. now it feels nothing like that .. but more of a takeover ... thought we as a company were taking the best of both sides... but i don't see that .. just feels like we are becoming Medco... and frankly Medco didn't handle things well enough to continue on their own which is why we paid cash for them right? .. so give legacy West some love and attention and look at some of our best practices rather than go arrogantly through the day and think you don't have to implement some changes or how about basically appreciating that we saved your a$$ets from bankruptcy; oh and only legacy Medco people seem to be being promoted up at this time ... all the new names and faces are not coming from the legacy ESI side .. for example my Sr Director just stopped coming to work .. now we have a new interim one who is legacy MEDCO.. maybe she is going to get to know our ESI side of things but I'm not as hopeful as i used to be about that

    Advice to ManagementAdvice

    much more transparency is needed ... from the top to the bottom. my sr director just stopped coming to work and no one said why and truly she was long term ESI ..... gave me hope that the good parts of both companies would survive.. but it would appear that possibly that is no longer true. .. however ive been here too long and given too much to my site to quit now... and you all need to recognize that from the the top floors of STL an Franklin Lakes an BLM to the back doors in ORL and TEM LVN .. you need to begin to really listen to your long term employees and appreciate them we are the ones who hve gotten us to where we are today to be able to afford a merger like this.... dont pretend to listen and do things really do it... George should make the time to meet with hourly and lower level salaried leaders across the enterprise.. not just in STL and get a good view of how things really are and not depend on some survey to tell him what he might want to know.. cause anyone knows you can make stats say what you want them to say ....oh and when it comes to training when you are creating it .. ask the front line leaders about it before you implement it

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Overall ok experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Servicing Patients is very rewarding.

    Cons

    Work life balance is poor

    Advice to ManagementAdvice

    Need to focus on your People as a key constituent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Overall good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist  in  Fort Worth, TX (US)
    Current Employee - Pharmacist in Fort Worth, TX (US)

    Pros

    Got scheduled breaks, and a lunch. Started at a certain time and ended at a certain time.

    Cons

    Not much flexibility in what you did each day

    Advice to ManagementAdvice

    Have shifts in more than 2 areas per day

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    I really left work every day with a sense of accomplishment, feeling like I had helped people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The pay was good, great bonus system, and for the most part, the work was fast-paced and interesting.

    Cons

    The calls come in back to back. If you have a bad call, you have about 5 seconds to shake it off.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    overall a okay experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Pharmacist  in  Fort Worth, TX (US)
    Former Employee - Staff Pharmacist in Fort Worth, TX (US)

    Pros

    the schedule and the time off

    Cons

    don't care about the patient

    Advice to ManagementAdvice

    care about your staff

    Recommends
    Disapproves of CEO

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