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Express Scripts
2.3 of 5 298 reviews
www.express-scripts.com Saint Louis, MO 5000+ Employees

Express Scripts Reviews

Updated Jun 17, 2013
All Employees Current Employees Only

2.3 298 reviews

                             

36% Approve of the CEO

Express Scripts Chairman, President, and CEO George Paz

George Paz

(183 ratings)

28% of employees recommend this company to a friend
297 Employee Reviews
Relevance Date Rating
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1 person found this helpful  

Challenging, Exciting, Changes,Overworked, Fairly Compensated

Customer Support Specialist (Current Employee)
Saint Louis, MO (US)

I have been working at Express Scripts full-time for more than 7 years

ProsFlexible work environment, numerous work at home positions available, casual dress code, fair bonus program, can carry a good portion of Paid Time Off balance forward each calendar year, career growth opportunities exist if you are a stellar employee. Very professional team members. I benefit greatly from the college compensation program which is offered to all full time employees.

ConsWould like to see a bit more diversity in the work place. Work life balance a bit difficult because high weekly work hours are the set expectation of most employees. Customer service reps's could use more training and orientation. Expect that you learn the job very quickly. Would like to see more training programs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Not so much fun any more

Operations Supervisor (Former Employee)

I worked at Express Scripts full-time for more than 8 years

ProsThe little people, the old management staff, customers, the drive in, hours, salary, benefits, friends that I made while I worked there.

ConsSr management doesn't have a grasp on how to handle the business, employee actually know how to do their jobs if you will let them do their jobs.
Environment,

Advice to Senior ManagementListen to your employees we really do know what our jobs are better than you do!

No, I would not recommend this company to a friend

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Merger not as bad as I anticipated

Anonymous Employee (Current Employee)
Dublin, OH (US)

I have been working at Express Scripts full-time for more than 10 years

ProsGreat co workers, great benefits,love what I do!!

ConsESI more demanding and they watch your every move,must be able to account for every moment in idle time. Makes it more stressful, but also makes us accountable. If we do our jobs we don't have to worry about job security.Recognition program now in place makes it nearly impossible to earn enough reward perk points to even redeem your reward points to get anything worth the wait. Miss the wow program. Raise wasnt as good as last year even though I did better overall than past years. Upper management keeps changing things just as we get adapted to it.

Advice to Senior ManagementReally listen to those of us on the front lines talking calls and actually implement our ideas. Recognize employees on the lower tiers rather than always giving employee of the quarter to upper level personnel. We at the front lines are the ones who determine whether the company actually makes money!! Fix that by valuing us more and our company will flourish by leaps and bounds!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sr. Manager

Anonymous Employee (Former Employee)
Saint Louis, MO (US)

I worked at Express Scripts full-time for more than 7 years

ProsGreat performance, solid management, good reputation in the industry, company with a vision, tremendous growth

ConsCan be a tough environment to work in, now that the company has grown a lot it doesn't seem to value employees as much, a corporate cold culture, seem a lot of people fired/leave,

Advice to Senior ManagementValue your people more, I know you can get very talented people in the door but your employees need to feel appreciated and not dispensible

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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weary at times, but hard work does pay off

Anonymous Employee (Current Employee)

I have been working at Express Scripts full-time for more than a year

ProsWork hard and you will get noticed, dress professional if you want to move up in the company.

Consthe micro managing of employees feels smothering at times

Advice to Senior Managementkeep up the good work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Express Scripts is Not a Bad Place to Work

Resolution Team Lead (Current Employee)
Dublin, OH (US)

I have been working at Express Scripts full-time for more than 7 years

ProsI love the fast-paced challenging environment. If you work hard and remain consistent in your efforts you will be promoted. ESI offers opportunities to employees with experience and having a degree is not required to work your way up. I like that they prefer to promote from within and value practical job experience within the company. The environment is one of fairness and equal opportunity and all of the supervisors and managers that I have worked with have been very approachable and quick to help when a problem arises.

ConsIt is difficult for some to get used to having your schedule micro-managed down to the minute as is the case with entry level positions. For positions which require the individual to field phone calls 8 hours a day, it can be very stressful and sometimes emotionally draining. You are the sounding board for people who are affected by corporate decisions which often affect their health, decisions that you may or may not agree with personally and are often subjected to wishing there was more that you could do to help.

Advice to Senior ManagementPositive feedback and recognition are much appreciated by your employees! While attendance and adherence are of utmost importance, it would be nice to have a little bit more flexibility with our schedules.

Yes, I would recommend this company to a friend

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excited for the future

Staff Pharmacist (Current Employee)
Fort Worth, TX (US)

I have been working at Express Scripts full-time for more than 3 years

Proshas great schedule opportunities; has an excellent work environment; offers good benefits including tuition reimbursement and adoption support; new system changes are in the works for the new combined company

Conslots of change coming with the new combined company can be tough if you are resistant to change; opportunities for advancement can be limited depending on the site

Advice to Senior Managementspread the wealth... happy to hear that bonuses are coming back for staff employees and not just management

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Customer Determination Represtative

Customer Service Representative (Former Employee)
Irving, TX (US)

I worked at Express Scripts full-time

ProsThis company allowed their reps to work from home

ConsThis company does a lot of lay offs

Advice to Senior ManagementNone

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Merger has killed moral

Registered Nurse (Current Employee)

I have been working at Express Scripts full-time for more than 7 years

ProsWork from home option,holidays. Good job to get your feet wet to learn about coporate politics. Learned alot about politics.

ConsDo not hire per their own job description, micromanagement, do not value hard working employees who have proven results, do not value education or experience. If you are the type who does not know anyone or socialize outside of work with their peers you will not go far.

Advice to Senior ManagementPlease listen and communicate with employees. Treat everyone as equals do not judge by what others say let the work and numbers speak. Look at qualifications and research that person before you advance because the employees can do some digging too.

Yes, I would recommend this company to a friend

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Great Dead End Job

Left Blank B (Current Employee)
Bloomington, MN (US)

I have been working at Express Scripts full-time for more than 8 years

Prosstability of company. drug coverage on insurance id very good

ConsSalary average, rest of insurance package is average.job growth does no exist, As a night time worker no perks (shift pay). Lack of staffing requires you to beg coworkers to cover so you can take pto. Call in sick and you are asked to cover your shift by working from home.

Advice to Senior ManagementOffer some perk's to offshifts. As an IT worker with a few decades of experience you may want to offer some training opportunities

Yes, I would recommend this company to a friend

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Express Scripts – Why Work for Us?

Express Scripts is one of the largest healthcare companies in North America, serving 100 million Americans and processing 1.5 billion prescriptions. We work with employers, health plans, unions and government agencies… Full Overview

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