Express Scripts

  www.express-scripts.com
  www.express-scripts.com

Express Scripts Reviews

Updated 15 October, 2014
Updated 15 October, 2014
786 Reviews
2.1
786 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
489 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 46 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 44 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 86 reviews)

  • There is absolutely no work/life balance because they think that your job should be your (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    IT is a sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager
    Current Employee - IT Project Manager

    I have been working at Express Scripts full-time (more than an year)

    Pros

    - very good salary and benefits
    - high potential if management is changed and true leaders are brought on

    Cons

    - when you compare your salary with how many hours you actually work (versus what's written in the contract), it doesn't look so good anymore
    - no work/life balance
    - ineffective processes
    - management is incapable of making quick decisions, and/or change their mind on a daily basis
    - lack of accountability
    - new processes are not assessed for impact on all stakeholders,
    - lack of employee support from their manager
    - lack of resources to execute on the approved projects
    - reactive organization
    - and so many more

    Advice to ManagementAdvice

    Become Leaders! listen to your employees: they have so many excellent ideas!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Use to be great...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RTL
    Current Employee - RTL

    I have been working at Express Scripts full-time (more than 5 years)

    Pros

    The best (and only reasons) to work here, is for the benefits. ESI does offer great benefits for its employees- medical, dental, 401k, etc...

    Cons

    ESI does not give two craps about their employees that are under managers. Call takers- whether 1st line PCA's or the escalation line of RTL's- are treated as if we don't matter at all. They don't care about work/personal life balance. The micromanage every tiny aspect of everything. God forbid you want/need to go above and beyond for a highly escalated member and need to spend an extra minute or two on the phone. Before the merge with Express Scripts, Medco cared about their employees and it showed! Since the merge, we can see such a huge difference in the way we are treated and managed. Most of the 'good reviews' are from upper management or people that don't deal with the #1 reason there's a company at all- patients.

    Advice to ManagementAdvice

    I understand that ESI and Medco are two different companies, and there's a reason why ESI was able to buy out Medco, but at some point, you must recognize that a happy employee is a good employee. I use to love my job and what I did and for the company I worked for. Now, I cringe when people ask me who I work for, as I fear that the person I'm talking too might be a patient with ESI and they'll start telling me about how much they hate our company (which happens much more often NOW than it ever did with Medco).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    Great co workers who are dedicated and care about doing a great job and keeping members happy. The benefits are great and working from home a huge plus!

    Cons

    Getting upper management to listen to those in the trenches on the front line. We may be in the trenches at the bottom of the food chain but we know our jobs and need to be involved in true focus group sessions in which upper management can truly see how it's done. Anyone can manage a department or company but a smart executive will demonstrate a true desire to listen to those who do the job everyday and will value contributions of those on the front line to improve service to clients and their members. Happy employees will be loyal, work even harder!

    Advice to ManagementAdvice

    Listen to your employees and truly show them how much you appreciate them by listening to them and involve them in certain decision making processes. Show company wide that their contributions were used to improve efficiencies and service! Employee of the quarter nominees are usually higher level but why not recognize employees of the quarter at each site or let site management do at their level to give lower level personnel a chance to shine! Employee rewards program is nice and offers a great selection of items that are really rewarding but takes forever to get anywhere to earn enough points to redeem for anything.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Pharmacist
    Former Employee - Staff Pharmacist

    I worked at Express Scripts full-time (more than 8 years)

    Pros

    Flexible schedule, work life balance, great vacation time accrual, stocks, flexible hours

    Cons

    not enough cross training in other areas

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Very unsatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Pharmacy Technician in New Castle, DE (US)
    Former Employee - Certified Pharmacy Technician in New Castle, DE (US)

    I worked at Express Scripts full-time (more than an year)

    Pros

    The patients and the fact that they got there medications on time

    Cons

    Management they never understood us and what we ment to them

    Advice to ManagementAdvice

    The have to listen to the workers cause we make the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    data entry operator

    • Career Opportunities
    Former Employee - Data Entry Operator in Fort Worth, TX (US)
    Former Employee - Data Entry Operator in Fort Worth, TX (US)

    I worked at Express Scripts full-time (more than 10 years)

    Pros

    Good teams, good supervisor

    Cons

    Have a changed to learn new products, new process.

    Advice to ManagementAdvice

    Good benefit.

    Doesn't Recommend
  8. 2 people found this helpful  

    Patient care advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Charlotte, NC (US)
    Current Employee - Patient Care Advocate in Charlotte, NC (US)

    I have been working at Express Scripts full-time (less than an year)

    Pros

    Work from home
    Family environment
    Good hours
    Pay
    Good company

    Cons

    Changed position on us
    Pay
    Managers don't listen
    Hours change
    Position hard

    Advice to ManagementAdvice

    Stick to word

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great place to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts full-time

    Pros

    They are such a large company that there are endless amounts of career opportunities

    Cons

    Sometimes people get promoted based on relationships and not necessarily experience.

    Advice to ManagementAdvice

    Seek out qualified candidates for promotions not just your "friends"

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts

    Pros

    Great benefits like 4o1k and health benefits

    Cons

    It is a fast pace call center

    Advice to ManagementAdvice

    To really listen to the employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Fine if you dont mind getting screwed over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate in Saint Marys, GA (US)
    Former Employee - Patient Care Advocate in Saint Marys, GA (US)

    I worked at Express Scripts as a contractor (more than 5 years)

    Pros

    Fun co-workers
    Good health benefits for cost
    You earn pto quickly

    Cons

    Constantly yelled at by patients when you cannot break policy
    Hard to use earned pto
    24 hour centers make balanceing home life harf
    Very few advancement opportunities

    Advice to ManagementAdvice

    Do a pcas job for a month.

    Recommends
    Positive Outlook
    No opinion of CEO

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