Experian Reviews

Updated 21 October, 2014
Updated 21 October, 2014
270 Reviews
2.9
270 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
12 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 21 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Experian landed in Canada by acquiring a small company. Still stabilizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Toronto, ON
    Current Employee - Software Developer in Toronto, ON

    I have been working at Experian full-time (more than an year)

    Pros

    Experian is the biggest in the consumer credit services, so its a big name. New hire get good salary.

    Cons

    like other global companies, you see lots, you just see.. never get. one account do good, another doesn't, so its all get normalized.

    Advice to ManagementAdvice

    please don't confuse employees, probably they have intention of outsourcing some departments.not very secure job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great people, great work and life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    People,Quality of life, Compensation
    This is a stupid,website

    Cons

    Sales,driven,organization which sometimes creates,challenges across divisions

  3.  

    Kind Monolith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Implementation Analyst in Carmel, IN (US)
    Former Employee - Senior Implementation Analyst in Carmel, IN (US)

    I worked at Experian full-time (more than an year)

    Pros

    Great benefits, compensation, and work enviroment.

    Cons

    Company is too big to really innovate or impove processes.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Data analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Madrid (Spain)
    Current Employee - Data Analyst in Madrid (Spain)

    I have been working at Experian full-time (more than an year)

    Pros

    Work with a ton of data, Teams are great people really matter when you work in this company

    Cons

    salary is not very good but if you stay enough time it gets better

    Advice to ManagementAdvice

    Salaries should improve

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Secure and Safe job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Sofia (Bulgaria)
    Former Employee - Service Manager in Sofia (Bulgaria)

    I worked at Experian full-time (more than 3 years)

    Pros

    Nice, modern office building. Good salary for the sector and size of the company. Colleagues are nice, not too bad.

    Cons

    More work and responsibilities does not equate more pay - i.e. you get promoted to a manager, but you still are getting the same money as your direct reports. Talks about pay raise are met with "can't promise anything, maybe in a couple of years." Local management is arrogant and their people's management competence - under question.

    Advice to ManagementAdvice

    Local support heads are managers, but not leaders. You need more leaders locally, management can be done remotely, but a good example to follow should be local. Also, if promoting somebody - first secure their pay-raise and only then entrust them with the new responsibilities. Resentment ensues otherwise.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great company to work and great career opporunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager in Santiago (Chile)
    Current Employee - Software Development Manager in Santiago (Chile)

    I have been working at Experian full-time (more than 5 years)

    Pros

    Great working culture and growth ooportunities

    Cons

    The size of the company makes it difficult to do changes and experiment.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Interesting sector of working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst in Sofia (Bulgaria)
    Current Employee - Technical Support Analyst in Sofia (Bulgaria)

    I have been working at Experian full-time (more than an year)

    Pros

    Good salary for Bulgaria. You can earn more when you take an on call shift.

    Cons

    There is no knowledge sharing so you should learn everything by the hard way. So it's a big challange.

    Advice to ManagementAdvice

    They should start listen people what are they saying and appreciate them more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Top heavy company that used to innovate but now is only concerned about the bottom line. Hopefully they can turn it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Schaumburg, IL (US)
    Former Employee - Senior Account Manager in Schaumburg, IL (US)

    I worked at Experian full-time (more than 10 years)

    Pros

    Good pay and benefits, nice cafeteria

    Cons

    The company is not agile enough to keep up with the changing pace of the marketplace.

    Advice to ManagementAdvice

    Look around you. Your competition is eating your lunch!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England (UK)
    Former Employee - Account Executive in London, England (UK)

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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