Experian Marketing Services

  www.experian.com/marketingservices
  www.experian.com/marketingservices

Experian Marketing Services Reviews

Updated 12 November, 2014
Updated 12 November, 2014
99 Reviews
2.7
99 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Experian Marketing Services Group President Michael Devico
Michael Devico
10 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time

    Pros

    Work hard, play hard attitude. Amazing team. It is a great company to start with and grow. There were lot of opportunites to learn and develop your career.

    Cons

    As the company grew, I think it slowly started losing its core values.

    Advice to ManagementAdvice

    Retain the culture.

    Recommends
  2.  

    I really enjoyed working at Experian as a Marketing Services Sr. Business Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Schaumburg, IL (US)
    Former Employee - Business Analyst in Schaumburg, IL (US)

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Very open to remote location work.

    Cons

    Changes in direction occur often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Was once a great company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 5 years)

    Pros

    - Great benefits
    - Casual attire
    - Free food occasionally
    - Flexibility to work from home (depending on your manager)

    Cons

    - Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues.
    - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs.
    - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future.
    - Layoffs and low office morale starting to affect client relationships.
    - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's.
    - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients.
    - Work/Life balance affected by constant tech issues and understaffing.

    Advice to ManagementAdvice

    Stop focusing on immediate fiscal growth and implement measures that will affect company growth in the long run. Accept that laying off 100 people in U.S. so that you can "stay competitive" has done just the opposite. Learn from this mistake and reassure those people who are still loyal to you by giving them compelling reasons to stay, like better pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Great company - good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 8 years)

    Pros

    Leadership of EMS seems to be going in the right direction, growth opportunities, they recognize employees who perform above average levels. Great place to work if you like challenges.

    Cons

    Lots of long tenured staff that are sometimes very resistant to change, makes it very hard to push through new ideas quickly. Can sometimes get lost in the clutter of a large organization and makes it hard to stand out.

    Advice to ManagementAdvice

    Keep pushing the new marketing frontiers

  6.  

    Big company, many changes, need to move ahead of pack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than an year)

    Pros

    Fairly stable company for high-tech industry
    Some smart people with 10+ years experience
    Excellent benefits
    Good work environment
    Full breadth of services across many disciplines

    Cons

    Products need improvement
    Many changes with executive team
    Customer management is overwhelmed & many changes as well
    Need more direction and focus

    Advice to ManagementAdvice

    Invest in products, services and account team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great people trying to succeed in a difficult environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (more than 10 years)

    Pros

    - good compensation and benefits
    - flexible work schedule
    - ethical company, they have good intentions but are so risk-averse that the company gets stuck in neutral while competitors accelerate

    Cons

    - difficult organization to navigate if you don't know who to go to, too much "decision by committee"
    - high turnover
    - too many changes in strategic direction causes confusion

    Advice to ManagementAdvice

    Commit to a few big ideas rather than chasing every opportunity. Be more open to true innovation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Place To Start and Round your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in Sydney (Australia)
    Current Employee - Business Development in Sydney (Australia)

    I have been working at Experian Marketing Services full-time (more than 3 years)

    Pros

    Young and dynamic business with a great vision. Lots of opportunity to grow and develop your sales and business acumen. Career progression for anyone willing to put in the hard yards

    Cons

    Experian is a very political place with lots of layers of management. Sometimes it feels like moving mountains to close deals and work with new clients.

    Advice to ManagementAdvice

    Keep the young environment.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Company Has Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Great start to your career--you can make what you want out of this job. You can be proactive in gaining knowledge as much as you want. You also do work with some really smart and talented people. The environment is very laid back/flexible--ability to work from home when needed, free food, casual office wear, dinner for staying late, free trips to annual Client Summit in Vegas. At one time (when the money was flowing), raises/promotions were high for the industry (which is probably why you have some lifers/people that have been there for 10+ years), but that has changed.

    Cons

    The company has really fallen from grace. There has always been a lack of management leadership--30 year old's who ran up the ranks with no other career experience and massive favoritism. This company breeds the culture of promotion-hungry and entitled employees.The culture, albeit laid-back, is sometimes unbelievably unprofessional and immature. The senior management in the last year, however, is shocking. No communication, massive lay-offs, overworked staff, and ignored talent. Depending on your client, there can be lots of after-hours work support including weekends with no monetary compensation for these efforts. In fact, the salaries are no longer competitive with other jobs out in the field, despite the longer hours you work. Jobs have been outsourced to Costa Rica, leaving existing staff in a position to train teammates virtually and pick up extra work. The company also did not honor bonuses for people who voluntarily left before pay out, even though they worked the entire year. Overall, horrible way to run a business and a blatant disregard to put employees needs first. Business 101: happy employees, good reputation=growing business. Also, the technology is complete garbage--the existing application (they are investing all their money on a new product) is always down and there is constant limits to capabilities that you will not find in other ESPs. We always sold our value model on customer service since our technology was so bad. Now that they laid off half the employees and are stretching thin existing ones, that model is flawed.

    Advice to ManagementAdvice

    Try to retain existing talent--Your clients will thank you. Be more transparent with what's going on. It's like whisper down the lane with finding out company changes. Your reputation in the field is also suffering. Your lack of employee retention causes unhappy employees to leave, but these folks stay within the industry. Their bosses rely on their word of mouth/experiences--remember that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    No life balance = Commitment for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Heredia (Costa Rica)
    Former Employee - Account Executive in Heredia (Costa Rica)

    I worked at Experian Marketing Services full-time (more than an year)

    Pros

    -Private insurance.
    -Free coffee
    -Vacation flexibility
    -You choose your start date.

    Cons

    On getting hired
    -They make you pee in a cup.
    -The tests have nothing to do with the everyday functions of the job.
    -Long process, they request letters from previous 5 companies you worked for.

    Job

    -There's no communication between management in the US and in Costa Rica.
    -There's no stablished training... you can start whenever, do shadowing and then go to training or the other way around.
    -Each brand they handle is different so training is useless.
    -It's not marketing, it's just making corrections on HTML code... there's no structure, if your senior peer does it in a certain way, that's the norm, you can't be creative or practical.
    -For Hyatt hotels each mailing takes around 1 hour and a half, usually you have to correct 13... do the math.
    -If for some reason you can't work extra hours it's pointed as lack of commitment, if you work extra hours without previous authorization you don't get paid for that time.
    -Your supervisor won't even realize you are there on your first day but once your accounts are assigned be ready for micromanagement like never before... in the US, team leads in Costa Rica don't even know what's going on.
    -Career opportunities are minimum since most employees just get promoted to seniors and there's no other way to go. Employees in the US have more chances since that's where management is.
    -Their expectations are never ever met.

    Site

    -No transportation offered eventhough the site is very far away.
    -No cafeteria service, just tables and microwaves and you must bring your own fork.

    Advice to ManagementAdvice

    Needs to be in the same office or both contries should be on the same page in regards to expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company, low job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Deerfield Beach, FL (US)
    Current Employee - Anonymous Employee in Deerfield Beach, FL (US)

    I have been working at Experian Marketing Services full-time

    Pros

    Leadership, compensation, work-life balance. Very laid back and professional work environment. Able to work remotely or in-office, no set work hours. Do your job well and enjoy the perks.

    Cons

    No real job security. I was excited at the prospect of growing with this company, but was laid off after 4 months of employment due to structural changes within the company, which took place just 2 weeks after I was hired. I didn't see it coming until the actual moment of the lay-off, as we were assured our jobs would not be at jeopardy.

    Advice to ManagementAdvice

    Be more open and honest about changes in organization.

    Approves of CEO

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