Equifax Reviews

Updated 15 October, 2014
Updated 15 October, 2014
213 Reviews
2.9
213 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Equifax Chairman and CEO Rick Smith
Rick Smith
137 Ratings

Review Highlights

Pros
  • They offer flexibility in working conditions, and there is a good work-life balance (in 21 reviews)

  • Supportive, Good Benefits with solid products and diversification (in 21 reviews)


Cons
  • limited scope of career progression, unattentive senior management (in 14 reviews)

  • lack of transparency from upper management, hard work and talent does not get rewarded (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Overall a good company with very aggressive senior management focused on driving high profit sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Toronto, ON
    Former Employee - Sales in Toronto, ON

    I worked at Equifax full-time (more than 3 years)

    Pros

    High margins means the company is willing to invest in reasonably decent commissions for high performers.
    Generally fun environment with plenty of smart people.

    Cons

    While the management has made several changes for the better to the quality of staff, there are still several legacy members of staff who aren't as strong as the new blood coming in.

    Advice to ManagementAdvice

    Continue on the path you're on, but watch out for increased competition as the likes of TU try to pick the best and brightest from Equifax.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Reality not in line with expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at Equifax full-time (less than an year)

    Pros

    Equifax has a comprehensive interview process . Candidates will believe they are hired based on high performance history. There is a strong focus on previous experience, knowledge, skills and education. Overall, employees are committed.

    Cons

    There is a serious issue with execution. Although, the current economy makes maintaining and growing business challenging, this is easy compared with the herculean effort to meet, let alone exceed client expectations.

    Advice to ManagementAdvice

    Demonstrate versus preach a client-first focus. Sales people and customers are not necessary evils of business and are key to maintaining market share and growing the business. Walk your talk, treat people the way you would want to be treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Stable and well established company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Manager in Toronto, ON
    Current Employee - Inside Account Manager in Toronto, ON

    I have been working at Equifax full-time (more than 8 years)

    Pros

    Reputation is good in the markeplace
    Leader for Credit solutions in Canada

    Cons

    Large organization and long process for any changes to be done

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to learn but doesn't pays well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    Professional Growth
    Great Senior leadership
    Opportunity to work with major clients within Canada

    Cons

    No overtime and expect employees to meet strict timelines
    Doesn't pays well
    Majority of the employees overloaded with work

    Advice to ManagementAdvice

    Pay employees and award them financially

    Approves of CEO
  6.  

    A company has dominant market share, but does not how to retain talent to make the business better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    Learn about leading data analytics solutions in the consumer credit industry;
    Build up experience in financial services;
    See how businesses across all industries use consumer credit information to market and retain customers.

    Cons

    The company fires people out of whim, primarily based on likeability and cultural-fit;
    Does not innovate in a timely way, due to the dominant market share and mature industry position;
    Company support in employee training is very limited.

    Advice to ManagementAdvice

    Please consider how employees think when you fire a lot of people in a short period. It is very demotivating and damaging the morale.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Among the worst I've experienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    Leader in their field. Good exposure to consumer information solutions.

    Cons

    Outdated Ivory tower management style, substandard operational systems and processes. Poor communication between management and employees. Lack of professional development and career opportunities.

    Advice to ManagementAdvice

    Organization needs to integrate all of its disparate groups from a cultural and operational perspective in order to gain efficiencies.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Highs and Lows depending on Atlanta Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at Equifax

    Pros

    The buck stops with you. You are given as much responsibility as you can take.

    Cons

    Lack of resources and people.

    Advice to ManagementAdvice

    Invest in people and technology.

    No opinion of CEO
  9. 1 person found this helpful  

    Business-driven IT environment, as opposed to technology-driven. A company good enough for staying with for max 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst Specialist in Montreal, QC
    Current Employee - Senior Analyst Specialist in Montreal, QC

    I have been working at Equifax

    Pros

    -Good benefits package
    -Annual Incentive Plan - performance-based bonuses
    -Defined Benefit Pension plan PLUS Defined Contribution Pension plan (with RRSP 25-50% match for up to 6% of your before-tax income)
    -Employees are overall treated with respect and integrity
    -"Economic moat" - Credit Reporting Agency (TransUnion being the only competitor on Canadian market)
    -Moderately-sized IT department and company in general.
    -Salaries above average (due to great profit margins, being an economic "moat").

    Cons

    -No career path
    -No opportunity for training and promotions
    -The officially stated "meritocracy" does not manifest at all
    -The yearly performance reviews lack objectivity, performance and creativity/innovation are not recognized and awarded
    -Too hierarchical, lack of cooperation between various IT sub-departments
    -Business-driven IT environment, as opposed to a technology-driven one. In terms of technical solutions, mediocre approaches are chosen instead of better ones. Fear of adopting other technologies.
    -Too Mainframe-centric IT environment. The MF guys are considered the "kings" and the rest of the people (Unix and Windows people) count significantly less for the purpose of allocating new projects.
    -Inept senior management. Too many changes of direction, from year to year.
    -Recent offshore initiatives are destroying the IT departments. A lot of layoffs and the offshore devel teams (coming through TCS - Tata Consulting Services) are not delivering sub-standard quality.
    -A "watch your back" work atmosphere, sink or swim
    -Officialy, it's supposed to tolerate the English and French languages equally, but a bias exists towards French (and the quebeckers tend to form their own "nest" and "circle" and the English spealing peers from the same team feel excluded, marginalized.
    -A sort of protectionism is manifesting between the various IT OUs - especially between US and Canada. The Canadian teams come up with very good solutions and infrastructure projects, but they are ignored and only US dictates.
    -Too much interaction and reliance on IBM as technology partner, and not having its own data center
    -The use of Lotus Notes/Domino infrastructure instead of something more user/Microsoft friendly.

    Advice to ManagementAdvice

    -Rick Smith seems to be a good CEO and very enthusiastic. What should be changed is the way how the Senior Leadership team is held accountable. Also the IT leaders are not the best ones.

    Doesn't Recommend
    Approves of CEO
  10.  

    Nice company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Equifax full-time (more than an year)

    Pros

    Great co workers, work life balance is amazing, nice company to work for. Ability to move up if you want to. I have a wonderful manager. Senior management keep employees informed. Vacation time is great!

    Cons

    The company will cheat you on your pay increase when you move up in the company. New comers will make more than you. The benefits are not the best but ok.

    Advice to ManagementAdvice

    Listen to your employees they are the ones face to face with clients.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Stodgy company lacks innovation due to conservative leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Atlanta, GA (US)
    Former Employee - Senior Vice President in Atlanta, GA (US)

    I worked at Equifax full-time (more than 5 years)

    Pros

    Dependable and comfortable. Very conservative for obvious reasons as credit bureau, offering reliable financial security to employees.

    Cons

    Too risk averse in approaching marketplace in general, lacking creativity. Rigid in pricing models, slow to market, scalability of new solutions. Almost literally the antithesis of entrepreneurial.

    Advice to ManagementAdvice

    Look outside the same old organizational confines for product direction, acquisition targets and management recruiting. Promoting from within is rewarding for tenured staff but limits stretching organization to grow in new ways.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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