Enterprise Rent-A-Car

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Enterprise Rent-A-Car Reviews

Updated 13 September, 2014
Updated 13 September, 2014
2,901 Reviews
3.2
2,901 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
589 Ratings

Review Highlights

Pros
  • Company values hands-on sales people who are wiling to provide exceptional customer service (in 224 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 159 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 416 reviews)

  • If you were to work full time its long hours (730-6) but you never get out at 6 (in 809 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    MT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    benefits , coworkers , leadership , promotions , cheap cars

    Cons

    long hrs . no life work balance , good luck on promotions at time

  2.  

    The company that makes you and then breaks you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car full-time for more than 3 years

    Pros

    -you get a lot of different experience
    - relatively easy to get hired (Quick fix to unemployment for post grads)
    -teaches you to drive better
    - young staff
    -can advance quickly if you are what they want (play the game right)
    - will learn harsh realities of life

    Cons

    -insensitive management (many are control freaks and often power trip
    -Upper management gets paid on retention the will string you along along as you make them $$$ even if they no you will never be promoted (false hope for the you impressionable workers)
    - high turnover (hence the many new advancement opportunities)
    - More GOSSIP then a high school play ground
    -Immature management (unproffestional)
    -Not a divers work environment, unless you include the cleaners (prep)
    -Culturally insensitive/ prejudice etc
    -They try to lower your self-esteem
    -Dog eat Dog work environment

    Advice to ManagementAdvice

    Diversity Training :)

    Doesn't Recommend
    No opinion of CEO
  3.  

    Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Edmonton, AB
    Former Employee - Management Trainee in Edmonton, AB

    I worked at Enterprise Rent-A-Car full-time for less than a year

    Pros

    Fun people, get to drive around new cars

    Cons

    very unprofessional work environment, long hours, heavy workload, really difficult and rude customers, very low pay

    Advice to ManagementAdvice

    higher pay

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Eye opening first career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car full-time

    Pros

    Learn about inside sales, marketing. Great care in making sure rental vehicles are in top and presentable condition to clients. If you like the long hours and can stick it out there can be rapid advancement.

    Cons

    Long Hours. Little or no work life balance. There exists a high turn over rate as people quickly become unsatisfied. Selling ancillary products to customers that are not needed and having performance metrics based on this.

    Advice to ManagementAdvice

    Consider staggered shifts to balance out the work day. Long hours are great for those that want the overtime.

    Doesn't Recommend
    No opinion of CEO
  6.  

    interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Montreal, QC
    Current Employee - Management Trainee in Montreal, QC

    I have been working at Enterprise Rent-A-Car as an intern for more than a year

    Pros

    one phone, two face-to-face interviews with the head office and the branche manager. be yourself, be prepared and try to sound and look confident. show some leadership

    Cons

    must know about sales and management. keep relating the job with past experiences

    Advice to ManagementAdvice

    you learn a lot so if you want to go to another company, you will have alot under your belt.

    Recommends
  7.  

    Hard work that pays off if you want it to.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car

    Pros

    Working with a great team yields a great time. Customers can be friendly or upset, but your day to day depends on you, and you're in control.

    Cons

    Work-life balance, pay structure for new hires.

    Advice to ManagementAdvice

    Remember the little guys.

    Recommends
    Positive Outlook
  8.  

    Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee  in  Vancouver, BC
    Current Employee - Management Trainee in Vancouver, BC

    I have been working at Enterprise Rent-A-Car as a contractor for more than a year

    Pros

    Friendly co-workers, good customers service and sales training, promotion from within, discounted employee rental

    Cons

    Long hours, lack of physical and mechanical support, uncompetitive pay

    Advice to ManagementAdvice

    Invest more on employees, training on vehicles

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Enterprise Rent-A-Car full-time

    Pros

    Great people to work with and a lot of upward mobility opportunities. Management is committed to helping you, as it is in their best interest as well to get you promoted, so there is a huge amount of support from your superiors.

    Cons

    Everyone says it's long hours, but I found that it became normal to work that long so didn't bother me that much. A big frustration I had was that you get paid on fleet growth, but promoted on customer service. So if you have 20 reservations and 12 cars, and you're not allowed to say "sold out" then you're automatically going to upset your customers and hurt your ability to be promoted.

    Recommends
  10.  

    Enterprise Rental car rental agency. Review with pros and con's of the workplace environment. Salary and bonus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MID LEVEL MGT
    Current Employee - MID LEVEL MGT

    I have been working at Enterprise Rent-A-Car full-time for more than 5 years

    Pros

    Fast paced with room to advance if you can perform. Sales bonuses can be reached easily with effort. Friendly staff and easy to talk to upper mgt.

    Cons

    Disorganized and slow to react. Inventory often lacking. Staffing issues are frequent. Poor compensation for low level workers. Poor treatment of lower staff on occcation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    BEST Place I have EVER Been Employed At!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car Detailer  in  Cambridge, ON
    Former Employee - Car Detailer in Cambridge, ON

    I worked at Enterprise Rent-A-Car part-time for less than a year

    Pros

    The staff are great, best co workers ever! The company appreciates their staff. They have get togethers and appreciation days where you just meet with your co workers and have fun! Advancement is encouraged! They literally try to convince you to move up! It's not everyday you find a company who promotes advancement.
    Management was quite good but could have been a little more detailed as to the special terminology they use when training new employees.

    Cons

    There can be some very annoying and rude customers who are extremely picky about the cleanliness of the vehicles
    Long hours (7am-6pm straight)
    If you don't have a car to get to work - they don't provide you with one.

    Advice to ManagementAdvice

    At the training sessions, please train staff on the special terminology used in workplace setting.
    Also for staff who don't have a vehicle to get to work, maybe consider lending them a vehicle to get to and from work. If misuse of the car is a concern, gauge how far the employee lives from work and track mileage and gas usage before the car is signed out then record it when they return to work the next day.

    Recommends
    Positive Outlook
    No opinion of CEO

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