Enterprise Rent-A-Car Reviews

Updated 5 May, 2015
149 reviews filtered by
  • Los Angeles, CA, US Area (US)
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3.2
149 Reviews
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Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
35 Ratings

149 Employee Reviews

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  1. Perfect college internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Management Trainee in Venice, CA (US)
    Former Intern - Management Trainee in Venice, CA (US)

    I worked at Enterprise Rent-A-Car as an intern

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They pay you, you are treated like an actual employee, get first hand experience of sales and customer service

    Cons

    Long hours and early starts. gets you ready for the working world but tough when at college.

    Advice to Management

    Pick 1 person for the intern to shadow throughout the day

  2. Would recommend to those fresh out of college who are seeking sales experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Rental Manager in Long Beach, CA (US)
    Current Employee - Branch Rental Manager in Long Beach, CA (US)

    I have been working at Enterprise Rent-A-Car full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The people are GREAT at all levels of the organization
    Terrific perks, rewards and benefits

    Cons

    Too many hours
    Pay is not competitive

    Advice to Management

    Remember to keep it simple

  3. Fun and friendly place where teamwork rules!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Los Angeles, CA (US)
    Current Employee - Assistant Manager in Los Angeles, CA (US)

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Recommends

    Pros

    Great people, competitive culture, fun, internal promotions.

    Cons

    Long hours, picky customers, not much else

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  5. Good learning experience, but terrible work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Orange, CA (US)
    Current Employee - Management Trainee in Orange, CA (US)

    I have been working at Enterprise Rent-A-Car full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You learn a lot about how to work on a team and manage a heavy workload and schedule as well as work with a wide variety of customers. Lots of promotion opportunities.

    Cons

    Low pay but not too bad for a first job out of college. Lots of work and long hours with very little time off. Miserable customers, you will have to learn to deal with awful people.

    Advice to Management

    Provide more flexibility to employees and higher pay.

  6. Management Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Gardena, CA (US)
    Current Employee - Management Trainee in Gardena, CA (US)

    I have been working at Enterprise Rent-A-Car full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Sales experience, communication experience, MBA style training.

    Cons

    Hours too much, not enough time with family, clean shaven policy.

    Advice to Management

    Stop the whole "clean shaven" culture, a well groomed beard/goatee looks just as good.

  7. Enterprise Rent a Car is a great company to really kick start your career in the business world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Long Beach, CA (US)
    Current Employee - Manager Trainee in Long Beach, CA (US)

    I have been working at Enterprise Rent-A-Car

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Management and great people to work for

    Cons

    Crazy work hours with no work like balance

    Advice to Management

    I would advise to pay more attention to the work life balance

  8. Great training, bad hours, good coworkers, difficult customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Los Angeles, CA (US)
    Current Employee - Assistant Branch Manager in Los Angeles, CA (US)

    I have been working at Enterprise Rent-A-Car

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    One of the best training programs at any employer, great people that you work with.

    Cons

    Very long hours (60+), most customers are abrasive and suck to deal with. Consistently understaffed.

    Advice to Management

    Give employees more reasonable work hours so that they don't get so burnt out dealing with customers.... I get one weekend off a month if I'm lucky.

  9. Great Place For Graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Irvine, CA (US)
    Former Employee - Management Trainee in Irvine, CA (US)

    I worked at Enterprise Rent-A-Car

    Approves of CEO
    Approves of CEO

    Pros

    Enterprise will really invest in people who have little experience, but show great potential. When you're hired, they'll bring you to a multiple day training course with other new-hires, where you'll learn about the company, your job, and business in general. When you start, you get a lot of freedom to learn and succeed, but also a lot of support from your branch manager to develop professionally. They only promote form within, so this can be a great place to start a career if it's the right fit.

    Cons

    It's a grind. The sales goals for some of the optional protection products are not realistic if you are really letting the customers know what they are getting. Goals are easy to meet if you're willing to be clever and bundle on the sly, but almost impossible if you're not. It can also get stressful when you don't have enough cars for customer flow.

    Advice to Management

    Keep providing what you provide for employees educationally and experientially, but take some time to honestly assess the methods that must be used to meet sales goals on the management trainee level.

  10. Helpful (1)

    Great, but ever evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Los Angeles, CA (US)
    Former Employee - Branch Manager in Los Angeles, CA (US)

    I worked at Enterprise Rent-A-Car full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enterprise is, and is repeatedly recognized as, a great company to start your career. Assuming you have a top notch management team, you will learn the basic sales process and fundamentals of running a business. There is no such thing as "tenure", so promotions are merit based and they promote from within. If you have great numbers, are mobile and willing to relocate, you can advance quickly. There are several departments and career paths to take after you succeed in the rental branches. You earn Paid-Time-Off, but need to request it at least two weeks in advance. If staffing is an issue, your request will likely be denied. The medical benefits are great, with lots of options.

    Cons

    Everyone is expected to work long hours. With most employees starting directly out of college, it can be a difficult transition to work between 49-55hrs per week, usually at least 6 days. Other than small prizes for contests, the pay for Management Trainees is low, even though they are expected to generate revenue with strong sales performance. Another downside is that several locations require the employees to clean the cars themselves. Washing and vacuuming cars while wearing a suit in high temperatures can be a burden. Since Managers are paid based on the bottom line, they look to cut costs ANYWHERE they can, and this includes their car wash expense. A common complaint among employees is the terrible work-life balance, between the long hours and low pay. Meetings are held after hours, and can sometimes be followed by a mandatory happy-hour, which adds length to an already long day.

    Advice to Management

    Consider consolidating the staff in each Area or District. Some locations are busier than others on different days and can benefit by being appropriately staffed. Rather than increase the hourly pay across the board for all MTs as low pay is a constant complaint, incentivize them for their sales. Pay a % for the additional revenue generated. Not only will this increase sales, but it will increase competition for customers whereas now, employees tend to avoid customers when they come into the office.

  11. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Valencia, CA (US)
    Former Employee - Assistant Manager in Valencia, CA (US)

    I worked at Enterprise Rent-A-Car full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people for the most part are hard working and team players. Everyone wants to be in the number 1 spot. Tons of competition. Great benefits and good 401k

    Cons

    Long hours, expect you to relocate for promotions. Very hard work life balance. Expected 11 hour days.


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