There are newer employer reviews for Williams-Sonoma

 

Sets a higher standard for retail employment experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Stock Associate in Miami, FL (US)
Current Employee - Stock Associate in Miami, FL (US)

I have been working at Williams-Sonoma part-time (more than 5 years)

Pros

There are plenty of growth opportunities available, and the company has a great focus on both the customer experience and employee needs.

Cons

There are huge opportunities around internals systems, particularly inventory management. On the note of inventory, more attention needs to be directed towards stockroom operations. Without accurate inventory levels, the company will lose out on sales and profits.

Advice to ManagementAdvice

Treat everyone equally. The stock guy you staffed by himself to load furniture in vehicles deserves just as much recognition as the sales associate that generated the sale.

Recommends
Neutral Outlook
No opinion of CEO

631 Other Employee Reviews for Williams-Sonoma (View Most Recent)

Sort: Rating Date
  1.  

    I have worked many years in retail, no other company compares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time (more than 5 years)

    Pros

    People First, Customers and Associates. Best Product Available. Senior Management is invested in finding solutions. Best Customers. Big emphasis on internal promotions.

    Cons

    This is minor... at times Senior Management can be reative, rather than proactive.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Management Style Disconnected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gift Specialist in Minneapolis, MN (US)
    Former Employee - Gift Specialist in Minneapolis, MN (US)

    I worked at Williams-Sonoma part-time (less than an year)

    Pros

    40% Discount and working with mostly a decent grade of quality products.

    Cons

    Told one thing, trained another, and the actuality was yet another! Was hired and told that I would help plan events for the store and led to believe that it would be an open opportunity to promote the Gift/Bridal Events as well as canvas specific clients to build specific marketed business. Was told one thing and then never given any opportunity or schedule to do anything. It was very odd. I felt like I was on the trading floor at Wall Street. We were endlessly being directed by corporate on what seemed like an hour to hour status. I was never told about the "on-call" scheduling and it was briefly touched on in training after being hired. One call from corporate one day created a "gotta-cut-payroll-storm" and seasoned employees and staff were quickly cut and told to go home at certain times. So my 5 hour on-call status, though called in - was cut to 3 hours. And this was the constant norm. Most weekly schedules had 3 or 4 days of on-call shifts which required you to call almost 2 hours in advance because it took so much time to get there and parking was difficult at the Mall of America. I never got to work on the projects that were "sold" to me. Then you were told on your shift that you would cover a certain area but in reality on the floor, you had to do the "right" thing and help customers in all different areas and ways that seemed disconnected by management. It was very odd and it seemed always "frantic" and disconnected from the genuine opportunity to step up and offer what Williams-Sonoma is supposed to be about -customer service, a great experience for the customer, and relationship building with the customer. The computer systems were beyond archaic. It was not an environment that set you up to succeed. Lots of finger pointing by management for what seemed like their lack of TIME because they were always being run by CORPORATE. Too much disconnect. Not a good experience and felt the whole process was odd. Very outdated discourse - dictatorial and not necessary. The frantic headset in your ear is ridiculous and a big disconnect from the products/customer opportunity. I think Williams-Sonoma is scared of Amazon! Associates might as well be robots.

    Advice to ManagementAdvice

    Trust your hired people and stop the border collie on the your heals style of management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Williams-Sonoma

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.