There are newer employer reviews for Williams-Sonoma

 

Sets a higher standard for retail employment experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Stock Associate in Miami, FL (US)
Current Employee - Stock Associate in Miami, FL (US)

I have been working at Williams-Sonoma part-time (more than 5 years)

Pros

There are plenty of growth opportunities available, and the company has a great focus on both the customer experience and employee needs.

Cons

There are huge opportunities around internals systems, particularly inventory management. On the note of inventory, more attention needs to be directed towards stockroom operations. Without accurate inventory levels, the company will lose out on sales and profits.

Advice to ManagementAdvice

Treat everyone equally. The stock guy you staffed by himself to load furniture in vehicles deserves just as much recognition as the sales associate that generated the sale.

Recommends
Neutral Outlook
No opinion of CEO

637 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 3 people found this helpful  

    Fear and Loathing at Williams Sonoma

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time

    Pros

    Great views from the Cafe

    Cons

    Company is run by fear of dictatorial President, who is actively closed to conversation
    Arthritic processes
    Conspiratorial environment
    Detest change and risk averse
    Competing visions of future between CEO and Pres
    People last
    Dollar is first, last and everything
    Slashed budgets and headcount from 2008 never reinstated with huge increase in workloads

    Advice to ManagementAdvice

    BoD needs to kick out Pres before any change for the better can be realized

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Dumbing down of Williams-Sonoma

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Associate in Cambridge, MA (US)
    Current Employee - Casual Associate in Cambridge, MA (US)

    I have been working at Williams-Sonoma part-time (more than 5 years)

    Pros

    -Hired when the associates were bright, fun, hardworking, and informed about product.
    -40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

    Cons

    -Product is getting stale and dated while prices going up too much without increased quality to customer.
    -Customer service taking a huge nose-dive due in large part to all of the corporate directives
    -Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
    -Slow and still antiquated computer systems
    -Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
    -Weekly scheduling is done last minute and hours are sporadic.
    -Rarely promote from within at the store level
    -Tracking individual sales does not promote team approach to selling
    -Hawking for email, zip code, VISA etc.is annoying
    -Too much favoritism and small-time power play that goes with many retail businesses

    Advice to ManagementAdvice

    Go back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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