612 Employee Reviews (View Most Recent)

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1 person found this helpful  

Catalog Call Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center Catalog  in  Las Vegas, NV (US)
Former Employee - Call Center Catalog in Las Vegas, NV (US)

I worked at Williams-Sonoma full-time for less than a year

Pros

So many shifts to choose from. You get a 40% discount

Cons

You probably cant afford the stuff they sell (even with a 40% discount) due to the low pay.

Advice to ManagementAdvice

You guys did a solid job, just remember that you get what you pay for!!

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Williams-Sonoma

  1.  

    People are nice, culture needs a ton of improvement.

    Current Employee - Production Artist  in  San Francisco, CA (US)
    Current Employee - Production Artist in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 5 years

    Pros

    Most people are genuinely nice to others. A very exciting place to work.

    Cons

    Lots of power struggling among middle management

    Advice to ManagementAdvice

    Upper management needs to know what worker bees are thinking about, what they need the most not just believe what middle management is saying

  2. 3 people found this helpful  

    Avoid employment or patronizing this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Winter Park, FL (US)
    Former Employee - Sales Associate in Winter Park, FL (US)

    I worked at Williams-Sonoma part-time for more than a year

    Pros

    High quality products, decent discount

    Cons

    Poor communication skills from management to associates, disrespectful work environment.

    Advice to ManagementAdvice

    The Winter Park, Florida location has lost nearly every single one of their seasoned & knowledgeable associates; the people who know the product, the people who know the clientele base, the people who know how to sell and make that store profitable- they have all resigned due to the incompetency of the management team.

    The new associates are receiving zero training as to how the store works, how to sell, how to gift wrap, how to process a return, etc. My two years of experiences at that store have shown me a clear negative reflection on how this company is run.

    The high quality products that Williams-Sonoma sells are almost always available through another retailer, or available online through Amazon (or something similar). It would serve that company well to recognize that, and to realize how to better treat its staff so that customers will continue to come back to WS rather than seek out other establishments because of poor customer service.
    The "whole experience" of that store.... is non-existent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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