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Overall.... Great Benefits... Lots of Stress

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in San Bernardino, CA (US)
Former Employee - Anonymous Employee in San Bernardino, CA (US)

I worked at Wells Fargo

Pros

WFHM had a very structured system in place for every aspect of the CSR role. The reps are expected to be on their phones for the duration of the workday with the exception of scheduled breaks, lunch, team meetings or coaching sessions. There are sales goals that have to be met as a part of the job requirements. It can become mundane.

Cons

The sales quotas can be hard to meet when the products offered are not applicable to the borrowers that are targeted for the product.

Advice to ManagementAdvice

Eliminate the sales goals as a part of the CSR role.

6701 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1. 1 person found this helpful  

    Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Personal Banker I
    Current Employee - Personal Banker I

    I have been working at Wells Fargo

    Pros

    decent pay
    good people to work with
    incentives are there
    great benefits
    good amount of PTO
    dont have to work long hours
    great training program

    Cons

    Too sales based
    unrealistic sales goals
    trying to sell to existing customers too much
    need to focus on service and the sales should come then

    Advice to ManagementAdvice

    figure out a new way to get sales or reduce the amount expected
    focus more on serving existing customers instead of selling to them

    Recommends
    Approves of CEO
  2.  

    Your job is as stressful as your manager makes it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Specialist in Los Angeles, CA (US)
    Current Employee - Business Specialist in Los Angeles, CA (US)

    I have been working at Wells Fargo

    Pros

    There is opportunity for career growth if you are extremely dedicated and have exceptional people skills. This particular position is much better than the personal banker I position. The base salary is much better, and the quarterly bonuses are considerably better. And the bonuses are a lot easier to hit as a Business Specialist as opposed to even a Personal Banker II position. In my opinion this is one of the best positions within the wells fargo retail bank.

    Cons

    Management feels like the best way to get the most out of their employees is to give them unrealistic goals in hopes that when their sales staff fall short the numbers will then meet the actual sales quotas. Also, any position in the retail bank is hardcore sales. What makes it most difficult is that there are daily sales quotas. So when you have a great sales day, it is immediately forgotten the following day.

    Advice to ManagementAdvice

    Try to motivate your employees by inspiring them rather than threatening them.

    Recommends
    Approves of CEO
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