Wells Fargo

  www.wellsfargo.com
  www.wellsfargo.com
There are newer employer reviews for Wells Fargo

 

Overall.... Great Benefits... Lots of Stress

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in San Bernardino, CA (US)
Former Employee - Anonymous Employee in San Bernardino, CA (US)

I worked at Wells Fargo

Pros

WFHM had a very structured system in place for every aspect of the CSR role. The reps are expected to be on their phones for the duration of the workday with the exception of scheduled breaks, lunch, team meetings or coaching sessions. There are sales goals that have to be met as a part of the job requirements. It can become mundane.

Cons

The sales quotas can be hard to meet when the products offered are not applicable to the borrowers that are targeted for the product.

Advice to ManagementAdvice

Eliminate the sales goals as a part of the CSR role.

6972 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1. 1 person found this helpful  

    Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Personal Banker I
    Current Employee - Personal Banker I

    I have been working at Wells Fargo

    Pros

    decent pay
    good people to work with
    incentives are there
    great benefits
    good amount of PTO
    dont have to work long hours
    great training program

    Cons

    Too sales based
    unrealistic sales goals
    trying to sell to existing customers too much
    need to focus on service and the sales should come then

    Advice to ManagementAdvice

    figure out a new way to get sales or reduce the amount expected
    focus more on serving existing customers instead of selling to them

    Recommends
    Approves of CEO
  2.  

    Good Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)

    I have been working at Wells Fargo

    Pros

    Wells Fargo has a strong credit and sales culture. Risk management has been a focus of management and kept Wells strong through out the credit crisis. Wells additionally has strong sales managers. Employees have the opportunity to improve their careers through several training courses offered.

    Cons

    The extreme sales focus on the retail side of the bank seems to cause issues of turnover, inconsistent customer service, and unrealistic goals.

    Advice to ManagementAdvice

    The retail side needs to tone back the sales pressure and improve customer service. Aggressively pushing loans in a time where credit rarely gets approved is counter productive.

    Recommends
    Approves of CEO
There are newer employer reviews for Wells Fargo

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