Wells Fargo

  www.wellsfargo.com
  www.wellsfargo.com
There are newer employer reviews for Wells Fargo

 

Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - CONSUMER LOAN UNDERWRITER in Fort Mill, SC (US)
Current Employee - CONSUMER LOAN UNDERWRITER in Fort Mill, SC (US)

I have been working at Wells Fargo full-time (less than an year)

Pros

Positive environment with nice and helpful coworkers.

Cons

Constant changes in department management

Advice to ManagementAdvice

N/a

Recommends
Positive Outlook
Approves of CEO

7107 Other Employee Reviews for Wells Fargo (View Most Recent)

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  1. 3 people found this helpful  

    Horrible, if you value self-respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSSR
    Former Employee - CSSR

    I worked at Wells Fargo full-time (less than an year)

    Pros

    I would only recommend working here if you are in dire need of covering your food/shelter costs.

    Cons

    1) Training is a joke. You will spend 4 weeks being brainwashed into how to to grab peoples cash.
    2) You must abandon any sense of decency. Your customer is on social security and 75 years old? Sell them online banking and a debit card, even if they don't use the internet and still pay bills in cash. Teach them to use the kiosk in the store. Get them an auto insurance quote. Get them a homeowners quote. Get them a renters insurance quote. Get them a checking account for online purchases. Another for household purchases. Another for everyday bills. A savings account for emergencies. Another for vacation. Another for buying a car. Another for child college fund. Another...another...another....Dig, dig, dig, and get everything you can out of them.
    3) You will make 50+ calls a day, cold calls, to schedule "financial reviews". Oh, and it's not "telemarketing", its "teleconsulting". Yea.... You will get one hour to make 50 calls, attempting to get appointments. You may get three to five appointments. Zero to one will show up. Manager will dog you every two hours to find out who you've called, who has sat in front of you, what you were able to sell them, and why you didn't sell them this, that, or the other thing.
    4) If you aren't doing cold calls, or have someone in a chair, you will troll the lobby begging anyone to sit down with you to meet your interaction quota. When you get a taker, you will pitch every possible service to them. When they get irritated and want to leave, you will have to do something to keep them in the chair. If they leave without signing up for something, expect your manager to come in within 2 minutes and ask why nothing was sold.
    5) Expect to get 100+ emails a day about how well others are doing. Maybe two emails a day pertinent to helping you do your job better.
    6) I did this job for 3 months. I've done sales before, owned a few businesses, but never, never, have I witnessed pure, unadulterated greed on this scale.

    Advice to ManagementAdvice

    Take some of your profits and try to buy a soul.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Worst experience working with a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II in Sioux Falls, SD (US)
    Current Employee - Personal Banker II in Sioux Falls, SD (US)

    I have been working at Wells Fargo full-time (more than an year)

    Pros

    The pay is above average for my area. The PTO is comparable to the area. The people you work with are for the most part great people

    Cons

    The compliance department is OUT OF CONTROL! Everyday changes are made to the procedures. Calls are transferred constantly instead of actually resolving issues. When you try to authenticate a customer, the quality assurance division is always trying find an issue and are not consistent in the manner in which they grade a call. The incentive program is set so high that very few will EVER make incentive. There are so many disclosures that have to be read Verbatim and are set by a compliance department that obviously has NEVER had to take a call in life. Constant micromanaging. Overwhelming reports that somehow you are to notice everyday, but don't put yourself in after call, not ready, or log out as all those times are monitored and you could fail adherence. Paid Time Off is allowed, but always placed in status of "waitlisted" so you cannot make proper plans and if you just do and call out sick it is an occurrence and goes against your work record up to dismissal. Recently during an ice storm in South Dakota we had over four inches of rain and ice that came down and then was topped off with 5 inches of snow. The call centers DID NOT CLOSE although most streets were blocked with fallen trees and electricity out in over 15000 homes and businesses in the area. Instead the management closed 2 hours early which then caused those receiving night differential to lose it for the two days. So it cost me $2 more an hour to have that paid time off that the company mandated.

    Advice to ManagementAdvice

    Management does not stand up for any rights of the employees or back them up with their concerns. Great 'spiffs" are in play all the time, but what good are these special bonuses if the overall attitude is horrible. Less meetings for them should be in order as your manager will never have the opportunity to talk with you, address concerns, give business advice or take care of general business practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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