There are newer employer reviews for USAA

2 people found this helpful  

Not good, unhealthy work environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Representative  in  Colorado Springs, CO (US)
Current Employee - Senior Representative in Colorado Springs, CO (US)

I have been working at USAA full-time for more than 8 years

Pros

bonus, 401k, walking trail, bank on premises to get your money

Cons

Poor management, unable to write consistent performance reviews and not able to figure out that employees talk to each other and figure out they are not equal , and are discriminatory. Unequal pay for performance., also they say it is ok to cheat on statistics used in the reviews., in other works no two employees do same stuff or have exact same skills, they ID candidate ahead of time. they a

Advice to ManagementAdvice

Fire a few of you. Stand up to upper management on how to treat employees instead of driving them away , treat them with dignity and respect. Don't abuse power. You are greedy and only think of yourselves and getting your big bonus at the end of the year not caring about how this affects the employees states of mind....ect...Dont find error in all calls like required, coach to avoid error instead.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

794 Other Employee Reviews for USAA (View Most Recent)

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  1. 3 people found this helpful  

    Run away stay away this place states integrity when it doesn't have any at all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist  in  Phoenix, AZ (US)
    Former Employee - Financial Foundations Specialist in Phoenix, AZ (US)

    I worked at USAA full-time for less than a year

    Pros

    Benefits good however cost way to much

    Cons

    Horrible management and leadship employee services is a joke when you bring a issue to them they will find information to get you fired if you bring anything there attention will make it appear that you are the problem. It you don't like the job quit before they fire you you been warned.

    Advice to ManagementAdvice

    All should resign horrible stay away from management they would care less about you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Great customer service, tough employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Relationship Specialist III  in  Tampa, FL (US)
    Current Employee - Member Relationship Specialist III in Tampa, FL (US)

    I have been working at USAA full-time for more than a year

    Pros

    Health insurance, matching retirement, educational assistance, paid time off.

    Cons

    Head-set fatigue, sitting for long hours, tethered to a cubicle, not allowed to think outside of the box, treated like a child, account for every minute, scripted phone calls, observed and analyzed, low pay, must meet referral criteria. This is from an employee who meets company expectations. Personally I hate it. If you can hang in there and be a robot for a few years, I hear it gets a better. Some employees have been there for 10-20 years. I don't get it.

    Advice to ManagementAdvice

    Find a way to be #1 in customer service while treating employees like adults, not robots.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for USAA

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