There are newer employer reviews for U.S. Bank

 

Internship was wonderful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - TOS Intern in Saint Louis, MO (US)
Former Employee - TOS Intern in Saint Louis, MO (US)

I worked at U.S. Bank as an intern (less than an year)

Pros

A lot of opportunities, networking, good corporate culture, nice managers and people

Cons

Too much meeting took me away from the project that I was working on

1503 Other Employee Reviews for U.S. Bank (View Most Recent)

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  1.  

    Great workplace with supportive inviorenment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker in Saint Louis, MO (US)
    Former Employee - Universal Banker in Saint Louis, MO (US)

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Work hours, support of senior management, encouragement of ideas are used in the branch.

    Cons

    Each branch is run independintly, so that can determince the pressure you have to reach the sales goal of your branch.

    Advice to ManagementAdvice

    Keep the pressure on reaching the goals a minumum and spend more time coaching individuals who are not reaching there goals to be succesfull.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Personal Banker 24 Hour Contact Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Contact Center in West Allis, WI (US)
    Former Employee - Personal Banker Contact Center in West Allis, WI (US)

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Company does some really good things regarding community involvement and offers paid volunteer hours for employees, Company is very operationally sound and stable and they are always hiring.

    Cons

    Speaking only based on experience in the 24 Hour Contact Center (Call Center)... If you like to be picked apart and treated like a child rather than a professional, this might be a great job for you! Micromanagement to the extreme, management team does not respect or listen to ideas or opinions of their employees, extreme top down management, poor communication between departments = poor experience for customers, management team does not support team members well, Personal Bankers are given no freedom to make decisions on their own, if you are a sales superstar you can have the worst customer satisfaction and call evaluation scores ever and management leaves you alone but if you are barely making your sales goals expect to have every little aspect of how you do your job critiqued. Extremely low employee morale and high turnover rate. Overall it was just a very negative environment.

    Advice to ManagementAdvice

    Value your employees. Don't treat them like children, give them a little autonomy and morale will improve as will employee retention. Encourage more cross-communication between departments which will make things easier for your employees to do their jobs and improve the customer experience as well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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