There are newer employer reviews for Southwest Airlines

Helpful (1)

IT Help-desk

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Dallas, TX (US)
Former Employee - Anonymous Employee in Dallas, TX (US)

I worked at Southwest Airlines full-time (more than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

Cons

CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to Management

Learn how to listen and communicate with the team. STOP picking favorites!!!

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  1. I used to work for DGS services for 2 years

    Current Employee - Ground Crew/Ramper in Portland, OR (US)
    Current Employee - Ground Crew/Ramper in Portland, OR (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    because i know i can help by loading and offloading the aircraft before it got deley.

    Cons

    ah... nothing at all, maybe later

    Advice to Management

    well, I don't know yet.

  2. Coustomer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS in San Jose, CA (US)
    Current Employee - CSS in San Jose, CA (US)

    I have been working at Southwest Airlines full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really friendly culture. Many employees still understand the fundamentals of costumer and employee relations.

    Cons

    Inconsistent work rules, poor use of employee resources department, too many cooks in the kitchen when it comes to corporate managment positions. Growing too fast to maintain the culture that was instilled by the great Herb Kelleher.

    Advice to Management

    Stop worrying about wall street and get back to fundamentals. This company did not make it forty years on stock quotes.

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