Southwest Airlines
4.2 of 5 391 reviews
www.southwest.com Dallas, TX 5000+ Employees

391 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Great, then not so great.

Customer Service Agent (Former Employee)

I worked at Southwest Airlines full-time for more than 8 years

ProsTravel benefits, health insurance, pay.

ConsManagement detached from frontline employees.

Advice to Senior ManagementRemember where you started.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

an airplane without a rudder~where are we going?

Operations Agent (Current Employee)

I have been working at Southwest Airlines full-time for more than 5 years


Pros: cheap flight benefits~ but flights are always full so forget… Cons: company seems to lack vision. what is the future plan? no competent supervisors~ they're… Advice to Senior Management: figure out ~ where the company is heading and make it happen. hire people who actually… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Need improvement to be able to grow

Records Specialist (Current Employee)
Dallas, TX (US)

I have been working at Southwest Airlines full-time for more than 10 years


Pros: Family within a family, people bond together when there has been a loss… Cons: We have lost our company spirit, training lacks as it should… Advice to Senior Management: Take the time with all of your employees not just… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More

There are newer reviews on Southwest Airlines.

Worked for Southwest Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Southwest Airlines reviews and ratings — including employee satisfaction and approval rating for Southwest Airlines CEO Gary C. Kelly. All reviews posted anonymously by Southwest Airlines employees.