336 Employee Reviews (View Most Recent)

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Excellent workplace and very friendly staff and workmates.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support  in  Cebu City (Philippines)
Former Employee - Technical Support in Cebu City (Philippines)

I worked at SYKES full-time for less than a year

Pros

Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons

Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to ManagementAdvice

Keep up the excellent service.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for SYKES

  1.  

    Nice company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer
    Former Employee - Trainer

    I worked at SYKES full-time for more than a year

    Pros

    Policies are n place and they strive to continually improve processes

    Cons

    Too much work for one person. Maybe a pay increase would be enough incentive. :)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience with Sykes is remarkable and wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Agent in Manila, Manila (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    Very accommodating staff from hiring until you graduate from English 101 and Product training. As soon as you're on the floor, Team Leaders, Coaches are approachable. Of course, they just have to see in you a good disposition.

    Cons

    None that I can share, cause it was a short stay and I regretted leaving the company for reasons that are unavoidable.

    Advice to ManagementAdvice

    I hope that BPOs or the call center industry would be fair enough to hire employees who have children with special needs, somehow grant them leniency in time schedules, see to it that the reason we have for working are our special children.

    Recommends
    Positive Outlook
    Approves of CEO
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