SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

254 Employee Reviews (View Most Recent)

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Disorganized Company, Weak Systems, Impersonal Experience

Customer Service Representative (Current Employee)
Tampa, FL (US)

I have been working at SYKES part-time for less than a year

Prosability to work at home

ConsIneffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to Senior Managementbe more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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If you need a true friend, you better be here.

Anonymous Employee (Former Employee)

I worked at SYKES as a contractor for less than a year


Pros: The Benefits and the People. Cons: Speechless, I love Sykes much! Yes, I would recommend this company to a friend More

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1 person found this helpful  

My experience was bad because although they talk like they will work around your school schedule they wont.

Customer Service Agent, Technical Support (Former Employee)
Malvern, AR (US)

I worked at SYKES full-time for less than a year


Pros: The pay is alright and you never have to work overnights.… Cons: If you go one minute over on a break you get wrote up. If you… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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