There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

My experience was bad because although they talk like they will work around your school schedule they wont.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)

I worked at SYKES full-time (Less than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

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  1. If you need a true friend, you better be here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at SYKES as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The Benefits and the People.

    Cons

    Speechless, I love Sykes much!

  2. Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)

    I worked at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to Management

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams

There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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