There are newer employer reviews for SYKES

1 person found this helpful  

My experience was bad because although they talk like they will work around your school schedule they wont.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent, Technical Support  in  Malvern, AR (US)
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)

I worked at SYKES full-time for less than a year

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

Doesn't Recommend
Positive Outlook
Approves of CEO

341 Other Employee Reviews for SYKES (View Most Recent)

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  1. 1 person found this helpful  

    Fruitful stay in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Professional  in  Manila, Manila (Philippines)
    Former Employee - Technical Support Professional in Manila, Manila (Philippines)

    I worked at SYKES full-time for more than 3 years

    Pros

    low salary compensated with a lot of benefits, friendly people

    Cons

    Office Politics and unable to take leaves

    Recommends
    Positive Outlook
  2.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coordinator  in  Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)

    I worked at SYKES full-time for more than a year

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to ManagementAdvice

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams

    Recommends
    Neutral Outlook
There are newer employer reviews for SYKES

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