There are newer employer reviews for Rackspace

6 people found this helpful  

A Great Place to Work with A Few Blemishes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Systems Engineer in San Antonio, TX (US)
Current Employee - Systems Engineer in San Antonio, TX (US)

I have been working at Rackspace

Pros

Job:
- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

Culture:
- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

Compensation:
- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons

- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to ManagementAdvice

- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Recommends
Approves of CEO

487 Other Employee Reviews for Rackspace (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    A great place to work and learn !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Rackspace

    Pros

    People | Exposure to technology | Great Team Leaders | Great company events | Made a lot of good friends while there

    Cons

    expected to do a lot of overtime | work-life balance issues | pay under market rate | moving from a medium to a large business model | a lot of teams are turning to the call center type approach

    Advice to ManagementAdvice

    Start listening to the people that on the front lines . a lot of senior managers feel too secure in their positions, they forget that they're here to lead ...

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Fun to work, nice people in this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    great company culture. honest management level people.

    Cons

    pay lower than average compare to the same industry.

    Recommends
    Approves of CEO
There are newer employer reviews for Rackspace

Work at Rackspace? Share Your Experiences

Rackspace

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.