Rackspace

  www.rackspace.com
  www.rackspace.com
There are newer employer reviews for Rackspace

6 people found this helpful  

A Great Place to Work with A Few Blemishes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Systems Engineer in San Antonio, TX (US)
Current Employee - Systems Engineer in San Antonio, TX (US)

I have been working at Rackspace

Pros

Job:
- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

Culture:
- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

Compensation:
- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons

- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to ManagementAdvice

- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Recommends
Approves of CEO

495 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 7 people found this helpful  

    Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Windows Systems Administrator II in San Antonio, TX (US)
    Former Employee - Windows Systems Administrator II in San Antonio, TX (US)

    I worked at Rackspace

    Pros

    The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.

    Cons

    Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.

    Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.

    It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.

    Advice to ManagementAdvice

    It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Great people, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at Rackspace

    Pros

    Rackers have autonomy over their work and there is ample room for career progression. It's great to work with so many smart, engaged people. It makes being at work fun :).

    Cons

    Fast growth creates all kinds of challenges. Not all bad, but it can be frustrating, depending on the person. Change is a constant at Rackspace. Changing teams, projects, seating etc. If you're not flexible and adaptable, you'll be frustrated.

    Advice to ManagementAdvice

    With so much growth and change, communication is always a challenge. Finding the right medium and frequency to ensure everyone has the same information has to remain a priority.

    Recommends
    Approves of CEO
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