There are newer employer reviews for Rackspace

6 people found this helpful  

A Great Place to Work with A Few Blemishes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Systems Engineer in San Antonio, TX (US)
Current Employee - Systems Engineer in San Antonio, TX (US)

I have been working at Rackspace

Pros

Job:
- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

Culture:
- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

Compensation:
- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons

- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to ManagementAdvice

- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Recommends
Approves of CEO

489 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 2 people found this helpful  

    Great people, great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at Rackspace

    Pros

    Rackers have autonomy over their work and there is ample room for career progression. It's great to work with so many smart, engaged people. It makes being at work fun :).

    Cons

    Fast growth creates all kinds of challenges. Not all bad, but it can be frustrating, depending on the person. Change is a constant at Rackspace. Changing teams, projects, seating etc. If you're not flexible and adaptable, you'll be frustrated.

    Advice to ManagementAdvice

    With so much growth and change, communication is always a challenge. Finding the right medium and frequency to ensure everyone has the same information has to remain a priority.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Great... but not sure if its a keeper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in San Antonio, TX (US)
    Current Employee - Systems Engineer in San Antonio, TX (US)

    I have been working at Rackspace

    Pros

    Good culture, extremely laid back - but your best is expected. There are people in every team who hold their teammates accountable for quality work. Management tries to promote from within, so for the most part they are connected with what the needs of the team are.

    Cons

    compensation, compensation, compensation. Raises are a joke, small bumps are insulting - if there isn't enough money in the pot for a decent raise, then shell out stock and a hefty bonus.

    Advice to ManagementAdvice

    I understand when the company was smaller, it was cheaper to let a heavyweight go and train up a new person. Now that the company is getting bigger $1B revenue means this is now the big leagues. You need to pay better to keep your top people, who else is going to keep your culture alive? If the average senior sysad or Engineer is only staying 3-4 years, you are losing culture and valuable experience when they move along to a competitor. 9 out of 10 rackers will tell you they LOVE this company, but at the end of the day people are going to go where the money is. Right now its a good time to be an experienced IT professional, step up or lose out.

    Recommends
    Approves of CEO
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