There are newer employer reviews for Quality Inn & Suites

 

Good place for customer service experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Night Auditor in Ottawa, ON
Current Employee - Night Auditor in Ottawa, ON

I have been working at Quality Inn & Suites full-time (more than an year)

Pros

meeting many people, honing customer service skills

Cons

poor pay, weak management, the occational nasty guest

Recommends
Neutral Outlook

35 Other Employee Reviews for Quality Inn & Suites (View Most Recent)

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  1.  

    Customer service environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in San Diego, CA (US)
    Former Employee - Front Desk in San Diego, CA (US)

    I worked at Quality Inn & Suites (more than an year)

    Pros

    This company is a very fast paced customer service industry and is very nice to work for. Great employer.

    Cons

    I really did not have any cons for this company, the reason I no longer work with them is due to a closer location to my home.

    Advice to ManagementAdvice

    Great

  2.  

    Real easy job, management could have better training techniques.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Pros

    - Simple job; it allowed me to earn spending money while I was in school and I could bring in homework to complete there
    - Computer system was real easy to learn and was very efficient
    - Very laid back

    Cons

    - Management could have done a better job with training. My manager was a nice guy, but sometimes got on to me for things that I felt were never explained to me in the first place.
    - Management could have given more authority to the front desk agents. I was told many times to tell customers "Call the Manager in the morning" - leaving me to feel unsatisfied in dealing with the customer.

    Advice to ManagementAdvice

    Work on leadership & training

There are newer employer reviews for Quality Inn & Suites

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