There are newer employer reviews for Quality Inn & Suites

 

Good place for customer service experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Night Auditor in Ottawa, ON
Current Employee - Night Auditor in Ottawa, ON

I have been working at Quality Inn & Suites full-time (more than an year)

Pros

meeting many people, honing customer service skills

Cons

poor pay, weak management, the occational nasty guest

Recommends
Neutral Outlook

34 Other Employee Reviews for Quality Inn & Suites (View Most Recent)

Sort: Rating Date
  1.  

    Real easy job, management could have better training techniques.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quality Inn & Suites

    Pros

    - Simple job; it allowed me to earn spending money while I was in school and I could bring in homework to complete there
    - Computer system was real easy to learn and was very efficient
    - Very laid back

    Cons

    - Management could have done a better job with training. My manager was a nice guy, but sometimes got on to me for things that I felt were never explained to me in the first place.
    - Management could have given more authority to the front desk agents. I was told many times to tell customers "Call the Manager in the morning" - leaving me to feel unsatisfied in dealing with the customer.

    Advice to ManagementAdvice

    Work on leadership & training

  2.  

    I love the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager in Hermitage, PA (US)
    Current Employee - Front Desk Manager in Hermitage, PA (US)

    I have been working at Quality Inn & Suites full-time (more than an year)

    Pros

    Honestly this box isn't big enough for all that. But our staff isn't jus back of the house front of the house we are a team and act as such every day. We honestly work for good people who appreciate the work you do.

    Cons

    Monies. They don't pay enough;(

    Advice to ManagementAdvice

    I am management. I suggested getting paid more to myself but then I had to send the message to the gm who in turn sent it to the big bosses smh

    Recommends
    Positive Outlook
There are newer employer reviews for Quality Inn & Suites

Work at Quality Inn & Suites? Share Your Experiences

Quality Inn & Suites

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.