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10 people found this helpful  

Mismanage it and they will leave...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Press Ganey full-time for more than a year

Pros

I worked for a couple years at PG with the best and most productive team of software developers I have ever had the pleasure of working with in my 20+ year career, but they have all left PG in the last 3-6 months. Clearly a few cronies of the new CEO are very happy and are being taken care of 'like family'.

Cons

When people are asked for their input and then are ignored, they tend to leave. When they have little or no control over their work processes, they tend to leave. When they are not given the tools to do the job and are distracted from their work by constant shifts in direction and are then maligned for being poor producers, they tend to leave.

We had teams that delivered great product on time, every time for several years before this executive team came in. Now ALL but a very few have left. About 15 of 20 team members in our office have left by their own choice. 5-10% turnover with new management is normal. 75% turnover is BAD management! (Unless they wanted us to leave...? They could have just asked nicely.)

Advice to ManagementAdvice

Come up with a VERY good 'story' for the board and investors! It will be extremely dificult to deliver on promises when your best people are leaving, so your best hope is probably a good snow job. Start treating your employees with respect and understand that they probably know how to do their jobs better than you do, so trust them.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Press Ganey

  1. 6 people found this helpful  

    The culture is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time for more than 3 years

    Pros

    We used to have a great culture in our department; good people to work with.

    Cons

    There have been recent layoffs. Everyone who's left is demoralized and most employees don't believe in this company any longer.

    Advice to ManagementAdvice

    Nothing that hasn't already been said here - but the new CEO and his buddies are not going to listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Sad to see so many exceptional people be so marginalized

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    If we can execute we have an extraordinary mission.

    Cons

    Talented, dedicated people both new and old are exhausted, demoralized, afraid to speak up and suffering from the fractured communication of the new c-suite. Even strong and seasoned executives are wary of public humiliation. critical decisions are being made without complete information - but the bullying and disdain of the CEO is a strong deterrent to collaboration.

    Advice to ManagementAdvice

    Understand that words and tone matter. Most PG employees, even the executives are not independently wealthy - the work they do at press ganey is how they support their families. The new culture seems to revolve around the ceo's mood: don't make him mad, stay out of his line of fire.

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