Press Ganey

  www.pressganey.com
  www.pressganey.com
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7 people found this helpful  

Once an enjoyable workplace has become not so enjoyable after all

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Press Ganey full-time (more than 10 years)

Pros

co-workers and middle management are very supportive

Cons

New senior leadership has brought an east-coast attitude to business to midwest family life - the two are like oil and water. Some of us are now expected to be on call 24/7 and in the office until west coast business hours end....which is past dinner time for our families - for those of us with college degrees it shouldn't be a surprise that we are dissatisfied with being expected to work retail hours like this. No more bonuses and funds for celebrations have been given away to unfamiliar charities. Not cool.

Advice to ManagementAdvice

You may not think that the satisfaction of employees is important and that you can just hire more people to replace those who have left, but all of our data we've collected for our clients says a high turnover and dissatisfied employees equal dissatisfied clients and decreased revenue...perhaps we need to practice what we preach?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

100 Other Employee Reviews for Press Ganey (View Most Recent)

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  1. 6 people found this helpful  

    Good plan, poor execution and disconnected leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Improvement Manager
    Current Employee - Improvement Manager

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    The people at Press Ganey truly cares about making healthcare better. They are the best at what they do and have been doing it for 25+ years. The employees are (or were) passionate about what they do when not fearing for their jobs. People subscribe to the work hard play hard mentality and have fun with the people around them. I absolutely love visiting clients and help them give better care.

    Cons

    3 New CEOs and Executive teams in 4 years, each progressively worse. Each new team comes in with a "ground breaking" plan and then replaces the employees with those who they worked with in the past (truth be told, like any other corporation). We now have more Vice Presidents than one can count and not enough people to do the job. A constant revolving door where employees work in fear of losing their job with No bonuses. No one questions a decision because they are afraid they will be replaced, but we somehow are supposed to think innovatively.

    Our core business is satisfaction surveys but we haven't had an employee survey in 2 years, I assume because leadership either knows how unhappy people are or that ignorant they think we are satisfied (and exactly why I am posting on here).

    Since I started its a completely different place.

    Advice to ManagementAdvice

    People will accept change if it makes sense, just be more gradual. Quit trying to reinvent the wheel and listen to the little guy every once in awhile. Go back to listening to customers and quit replacing good people with "your guys" as you've labeled them. Our people and customers will gladly tell you what you want to know, just listen to their needs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Change is for the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN (US)
    Current Employee - Anonymous Employee in South Bend, IN (US)

    I have been working at Press Ganey full-time

    Pros

    Press Ganey is a great company to work for and has done very well. However, it's clear that there have been many areas that were neglected or under invested in. This is clearly changing with the new management team and people are excited about the ability to continue to build on Press Ganey's success.

    Cons

    Change isn't for everyone and makes some people nervous. Hopefully some big wins will convince those that are nervous that change is for the better.

    Advice to ManagementAdvice

    Implement performance management. Remove non-performers quickly but make sure you just as quickly reward those top performers.

    Recommends
    Positive Outlook
    Approves of CEO
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