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394 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
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  • Approves of CEO

1 person found this helpful  

Let us do our jobs!

Customer Service Representative (Current Employee) Las Vegas, NV (US)

ProsRelaxed environment: Dress code very comfortable
Decent wage: Beats the heck out of minimum wage
Free account: as long as you are employed

ConsToo much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
Tech team needs to get their act together. Can get 3 different answers to the same question.
 Need more positive reinforcement. Scare tactics make for constant turnover.
3rd party call center..attendance policy very strict

Advice to Senior ManagementLet us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Customer Service Is Not For Me

    Customer Service Representative (Former Employee) Frisco, TX (US)

    I worked at Netflix full-time for less than a year


    Pros: Good pay, benefits, and relaxed atmosphere. Cons: Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on… Advice to Senior Management: Change the survey question. More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    25 people found this helpful  

    Senior Software Engineer

    Senior Software Engineer (Current Employee) Los Gatos, CA (US)

    I have been working at Netflix full-time


    Pros: * Best place if you just want to work with great technically capable folks. * 15-20% higher pay but if you actually consider everything, it might… Cons: * Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you… Advice to Senior Management: * Gets rid of all mediocre managers, directors and those stupid engineers. * Change the culture of fear from its root… No, I would not recommend this company to a friend More
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