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5 people found this helpful  

Big company with the heart of a startup

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Software Engineer in Los Gatos, CA (US)
Current Employee - Senior Software Engineer in Los Gatos, CA (US)

I have been working at Netflix full-time

Pros

-Lots of room for innovation. The technologies are fairly new and broad, and there is no bureaucracy and requirements to get approval from top management. Innovation can start at the IC level.
-Great compensation. Talent is rewarded generously. I started the job on a large salary, then within 6 months, my manager decided to give me a hefty raise to reward my contributions.
-Nice work environment: bleeding edge hardware, new devices always available to play with even before they hit the market, kitchenette well stocked with snacks, drinks and fruits
-Smart coworkers
-Transparency about company strategies all the way from exec level to you direct lead level

Cons

-This company isn't great for people who are starting their career. Training is minimal, and the expectation is that you take educating and training yourself into your own hands, which could be a bit of a challenge to some. If you do not possess the knowledge and the talent to be a good problem solver, don't expect management to train you on solving things.
-Job stability could be a concern at times - but as long as you continue to innovate, and stay professional, it shouldn't be a big concern
-The packaged free lunch isn't on par with the buffets at other silicon valley software companies like Facebook and Google - but it's still free though, so can't complain much

Advice to ManagementAdvice

We're the reigning champions of video delivery, to all platforms. We reach more than 25 million households. We have so much potential for developing new innovations. Invest more in research and trials of radically new ideas. I'm not talking about incremental improvements to the streaming experience, I'm talking about making our customers say "WOW!", I'm talking about disrupting markets. Take risks! But please don't make another Quikster - that was pretty stupid, like you all said :)

Recommends
Approves of CEO

411 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Let us do our jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV (US)
    Current Employee - Customer Service Representative in Las Vegas, NV (US)

    I have been working at Netflix full-time (less than an year)

    Pros

    Relaxed environment: Dress code very comfortable
    Decent wage: Beats the heck out of minimum wage
    Free account: as long as you are employed

    Cons

    Too much pressure on AHT. 5.5 minutes to relate, converse and fix issues. Not near enough.
    Tech team needs to get their act together. Can get 3 different answers to the same question.
     Need more positive reinforcement. Scare tactics make for constant turnover.
    3rd party call center..attendance policy very strict

    Advice to ManagementAdvice

    Let us do our jobs! Stop confining us on time spent with the customer! We have many elderly customers who need more explanation for issues. DSat is stressed way too much. Back off on a few things..and watch that DSat drop! What is more important...a satisfied member..or how many calls we take a day.

    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Customer Service Is Not For Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Frisco, TX (US)
    Former Employee - Customer Service Representative in Frisco, TX (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Good pay, benefits, and relaxed atmosphere.

    Cons

    Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

    Advice to ManagementAdvice

    Change the survey question.

    Neutral Outlook
    Approves of CEO
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