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4 people found this helpful  

Customer Service Represenative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix full-time for more than a year

Pros

Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons

Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to ManagementAdvice

Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

408 Other Employee Reviews for Netflix (View Most Recent)

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  1.  

    NA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BI Architect  in  San Jose, CA (US)
    Current Employee - BI Architect in San Jose, CA (US)

    I have been working at Netflix full-time for more than a year

    Pros

    Great salary , cool company and flexible working hours

    Cons

    chaos everywhere and hire and fire policy

    Recommends
    Negative Outlook
  2. 1 person found this helpful  

    Great product, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hillsboro, OR (US)
    Current Employee - Customer Service Representative in Hillsboro, OR (US)

    I have been working at Netflix as a contractor for less than a year

    Pros

    Free subscription, relatively high pay for the work, fun atmosphere

    Cons

    Completely mismanaged, focus on average call time rather than customer service

    Advice to ManagementAdvice

    I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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