There are newer employer reviews for Netflix

4 people found this helpful  

Customer Service Represenative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix full-time for more than a year

Pros

Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons

Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to ManagementAdvice

Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

402 Other Employee Reviews for Netflix (View Most Recent)

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  1.  

    Excellent peers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    High transparency, management generally open to feedback, free food

    Cons

    Lots of smart folks working together can sometimes lead to muddled vision

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Very good pay and they make you pay for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hillsboro, OR (US)
    Current Employee - Anonymous Employee in Hillsboro, OR (US)

    I have been working at Netflix full-time for more than a year

    Pros

    Very good pay
    Free movies
    Popcorn
    Tools are pretty good for a call center
    Lots of parking since they keep firing anyone that works on DVD

    Cons

    Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
    No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
    In last 3 months all the good managers were fired or they work in california
    HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
    Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

    Advice to ManagementAdvice

    Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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