Netflix Employee Review

I have been working at Netflix as a contractor for less than a year

Pros – Free subscription, relatively high pay for the work, fun atmosphere

Cons – Completely mismanaged, focus on average call time rather than customer service

Advice to Senior Management – I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

No, I would not recommend this company to a friend