There are newer employer reviews for Netflix

1 person found this helpful  

Great product, terrible management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix as a contractor for less than a year

Pros

Free subscription, relatively high pay for the work, fun atmosphere

Cons

Completely mismanaged, focus on average call time rather than customer service

Advice to ManagementAdvice

I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how to answer generic questions about your service and worrying about getting customers off the line, direct those calling to educated representatives who can help them with any issue and not worry about call times. Granted, you don't want people carrying out personal conversations all day, but helping an elderly customer who is not tech savvy or trying to handle a complex billing issue should not be penalized as those are the customers you want to help in order to retain their business.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

402 Other Employee Reviews for Netflix (View Most Recent)

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  1. 1 person found this helpful  

    Great company but needs to improve career development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Netflix full-time

    Pros

    Colleagues are fantastic. People very smart and culture is collaborative. Work on very interesting projects and company moves fast - hard to get used to at first

    Cons

    Experience at the company highly depends on your specific manager and team and getting good feedback. Career development is sorely lacking except for those at the junior level.

    Advice to ManagementAdvice

    Better processes / standards for promotion and greater opportunities for career development.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    You will experience freedom and responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    I have been working at Netflix full-time for more than a year

    Pros

    Hands down the best place I've ever worked. They treat you like an adult. You are allowed to determine your path at the company and given the freedom to do what you think is best. You are also awarded with above-market salaries.

    Cons

    People who need a lot of hand holding will not do well.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
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