There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Challenging but worthwhile.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Two-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.

Cons

Customers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, "it's just movies, they aren't mad at you." That was a piece of advice that I was given and I remember it anytime a customer was rough with me.

Advice to Management

Do not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. "It's just movies."

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  1. Helpful (13)

    Can be fun, can be awful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA (US)
    Former Employee - Anonymous Employee in Los Gatos, CA (US)

    I worked at Netflix

    Disapproves of CEO
    Disapproves of CEO

    Pros

    It was an interesting experience working at Netflix. I was lured by the supposedly high talent density, solving great customer focused problems and bringing entertainment to people around the world at an absolutely unprecedented scale. I thought that technology would be used to solve difficult problems but in the end the problems to be solved are all around content, content, content. It is fun, though, to work at Netflix. The company is extremely open and transparent with data, decisions and the overall direction of the company. There are no secrets. It is very refreshing to see such an attitude; compare that to Apple.

    Cons

    Yes, there are interesting things to solve in cloud computing but discovery, search, personalization, and the overall architecture of the Netflix website can only be described as patchwork. The people who are working on these services are stuck in their ways and are protecting their personal little kingdoms. Netflix used to be leading when it comes to personalization and other discovery mechanisms. It has lost its ways and now those areas are a few years behind the competition. On a related note Netflix praises itself to have extremely talented people. This might have been the case but the talent density is certainly not the same as it used to be. A lot of the good people left recently and a lot of the deadwood hangs around because they will never be able to get a comparable salary elsewhere. There are the occasional firings going on but that is just scratching the surface. Because Netflix does not believe in career development (active or through mechanisms like 20% time) for their people it is hard to keep up with the competition.

    Advice to Management

    Have a really close look at the talent in the company. There are a lot of people who are making architectural decisions who really shouldn't. Also while content is important discovery, personalization, search, etc. are equally important. If nobody can find your content you failed.


  2. Helpful (7)

    Powerful brand, unpleasant place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Los Gatos, CA (US)
    Former Employee - Senior Manager in Los Gatos, CA (US)

    I worked at Netflix

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great brand Disciplined Focused Good at execution and keeping schedules

    Cons

    Performance driven culture = culture of fear and suppression Few chances for development or advancement Management does not seem to care about employees as people Not at all a fun place to work, very hard to build relationships

    Advice to Management

    Be more humble Use more advanced technology Manage down instead of expecting staff to manage up


There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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