There are newer employer reviews for Netflix

5 people found this helpful  

Pays well for a temp job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative II in Hillsboro, OR (US)
Current Employee - Customer Service Representative II in Hillsboro, OR (US)

I have been working at Netflix

Pros

Pays well for a CSR job.
Is full time immediately.
Two week training adequately prepares you for position.
Nice break area with complementary tea, coffee, fruit.
No dress code. Wear whatever you're comfy in.
Friendly co-workers.
Pleasant work space- comfortable desks, chairs, clean appearance.
Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call.
On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.

Cons

While you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer.

There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.

Advice to ManagementAdvice

Find better ways to recognize your good employees. It's disheartening to continually get good stats and never get a pat on the back. The silly workplace contests are nice, but the employees recognize them for what they are.

Get a better system in place for checking in on your supervisors, or a report system. It's frustrating to see your supe getting away with playing games on facebook while you're working like mad.

Doesn't Recommend
Approves of CEO

415 Other Employee Reviews for Netflix (View Most Recent)

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  1. 13 people found this helpful  

    Can be fun, can be awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Gatos, CA (US)
    Former Employee - Anonymous Employee in Los Gatos, CA (US)

    I worked at Netflix

    Pros

    It was an interesting experience working at Netflix. I was lured by the supposedly high talent density, solving great customer focused problems and bringing entertainment to people around the world at an absolutely unprecedented scale. I thought that technology would be used to solve difficult problems but in the end the problems to be solved are all around content, content, content. It is fun, though, to work at Netflix. The company is extremely open and transparent with data, decisions and the overall direction of the company. There are no secrets. It is very refreshing to see such an attitude; compare that to Apple.

    Cons

    Yes, there are interesting things to solve in cloud computing but discovery, search, personalization, and the overall architecture of the Netflix website can only be described as patchwork. The people who are working on these services are stuck in their ways and are protecting their personal little kingdoms. Netflix used to be leading when it comes to personalization and other discovery mechanisms. It has lost its ways and now those areas are a few years behind the competition.
    On a related note Netflix praises itself to have extremely talented people. This might have been the case but the talent density is certainly not the same as it used to be. A lot of the good people left recently and a lot of the deadwood hangs around because they will never be able to get a comparable salary elsewhere. There are the occasional firings going on but that is just scratching the surface. Because Netflix does not believe in career development (active or through mechanisms like 20% time) for their people it is hard to keep up with the competition.

    Advice to ManagementAdvice

    Have a really close look at the talent in the company. There are a lot of people who are making architectural decisions who really shouldn't. Also while content is important discovery, personalization, search, etc. are equally important. If nobody can find your content you failed.

    Disapproves of CEO
  2. 7 people found this helpful  

    Powerful brand, unpleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager in Los Gatos, CA (US)
    Former Employee - Senior Manager in Los Gatos, CA (US)

    I worked at Netflix

    Pros

    Great brand
    Disciplined
    Focused
    Good at execution and keeping schedules

    Cons

    Performance driven culture = culture of fear and suppression
    Few chances for development or advancement
    Management does not seem to care about employees as people
    Not at all a fun place to work, very hard to build relationships

    Advice to ManagementAdvice

    Be more humble
    Use more advanced technology
    Manage down instead of expecting staff to manage up

    Doesn't Recommend
    No opinion of CEO
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