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Former Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Kettering, OH (US)
Former Employee - Customer Service Representative in Kettering, OH (US)

I worked at Kroger full-time for more than 5 years

Pros

Flexible hours for students, acceptable health benefits if you work full time, easy interview process.

Cons

The culture is increasingly hostile to lower level employees. At first Kroger had a great work environment, now micromanagement and heavy handedness prevail.

Advice to ManagementAdvice

Settle down. Not everything is a big deal. If you give a little to your employees you will get a lot back.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Kroger

  1.  

    Perfect a for a student...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Morehead, KY (US)
    Current Employee - Cashier in Morehead, KY (US)

    I have been working at Kroger part-time for more than 3 years

    Pros

    Lenient, work around class schedule, not much demand from employees.

    Cons

    Favoritism decreases overall employee productivity and job satisfaction.

    Advice to ManagementAdvice

    Properly train middle management and use basic industrial and organizational psychology principles to motivate employees. Reward those who do work not those who slack off.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Rollercoaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Director  in  Ventura, CA (US)
    Current Employee - Store Director in Ventura, CA (US)

    I have been working at Kroger full-time for more than 10 years

    Pros

    new people, free tickets to games, parties

    Cons

    Psychologist to everyone, if you don't use vacation time its gone, drama among other directors

    Recommends
    Neutral Outlook
    Approves of CEO
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