81 Employee Reviews (View Most Recent)

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I LOVE what I do and Kool Smiles gives me the platform to be able to do it!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Dentist  in  Washington, DC (US)
Current Employee - Dentist in Washington, DC (US)

I have been working at Kool Smiles

Pros

The mission is amazingly strong. We provide QUALITY care to the underserved communities. I'm able to do dentistry on the people that need it so badly and I don't have to worry about anything else. I get compensated well for the work I do, relative to the real world of dentistry.

Cons

Sometimes can be chaotic with the number of lives that we change and the population we deal with.

Advice to ManagementAdvice

Have more fun and "feel" the offices more. Maybe do work as a PC, OM, DA, etc on a given day so that you can see what they do in the office and the daily challenge.

Recommends

Other Reviews for Kool Smiles

  1. 2 people found this helpful  

    Company with good ideas that grew to fast -Toxic Workplace Corp. Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kool Smiles full-time

    Pros

    -Some people are great to work with that would do anything to help, others are back stabbing political players that have management eating out of their hands.
    -Decent benefits, but that's about it.
    -Good Location

    Cons

    - Heavy on Micromanaging and favoritism, and internal office politics are a huge part of the culture. Which is the melting pot for a toxic environment at Marietta Support Services.
    - Can't complain to HR about the toxicity because they look to derail any complaints. Thus no open door policy.
    - Backstabbing co workers seems to be the norm, and ignored.
    - Salary's are to low and review process is not fair.
    - very secretive and this is a part of the toxicity that is Kool Smiles.
    - there is way to much favoritism in play.
    -Incompetent Management, that is keen on ignoring the bigger issues.
    - Very secretive leadership- that doesn't promote growth or promotions.

    If you want a Career with a company that ignores problems with co workers and promotes a Toxic environment that is secretive that this company is for you. AVOID KOOL SMILES!

    Advice to ManagementAdvice

    Stop with the Micromanaging and internal Dept. Favoritism. You talk a good game but don't follow through on what "your working on."

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    All about the numbers. Not the people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles

    Pros

    We take care of kids in need.
    The Salary is decent for what the job is.
    Autonomy to make your office a fun work environment.

    Cons

    Training: Office management is given an initial training at the corporate office and then they are left on their own. Support is very limited after the first 2 weeks.
    Transparency: The offices are left in the dark with many issues that affect them. We are not trusted with financial information.
    Very limited advancement potential for certain positions.
    Unfair expectations and being held accountable for issues out of our control.
    Serious lack of communication and incompetency at Support Services.
    Disrespect and lack-of-care from the Central Billing Department and Call Center.
    We are the "Jiffy Lube" of Dentistry. Patients are overscheduled and whipped through like numbers. This affects Quality work.
    Greed: The Doctors will do whatever they can to make their commission. This often comes at the expense of the Dental Assistants and office staff.

    Advice to ManagementAdvice

    Stick to your promises. Several incentives have been won with no reward ever being given.
    Follow through. There are multiple initiatives rolled out that we never hear of again.
    Fairness in customer service audits. Most comments are out of our control and we're still penalized for them.

    Doesn't Recommend
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