JetBlue

  www.jetblue.com
  www.jetblue.com
There are newer employer reviews for JetBlue

 

Building relationship

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service in New York, NY (US)
Current Employee - Customer Service in New York, NY (US)

I have been working at JetBlue

Pros

Friendly environment, Good salary and path to grow.

Cons

Busy schedule, rough hours, more close relationship between crew members and management. Better IT

Advice to ManagementAdvice

Better relationship with crew members

Recommends
Approves of CEO

309 Other Employee Reviews for JetBlue (View Most Recent)

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  1. 1 person found this helpful  

    Great company, unless it's IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Crew Member in Forest Hills, NY (US)
    Current Employee - IT Crew Member in Forest Hills, NY (US)

    I have been working at JetBlue

    Pros

    Rapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

    Cons

    I would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

    Advice to ManagementAdvice

    Judge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It started out ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Airport Operations Crew Member in Long Beach, CA (US)
    Former Employee - Airport Operations Crew Member in Long Beach, CA (US)

    I worked at JetBlue

    Pros

    Always busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

    Cons

    Management was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

    Advice to ManagementAdvice

    Listen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

    Doesn't Recommend
    Approves of CEO
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