19 Employee Reviews (View Most Recent)

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Doing a good job in a tough environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Head of Peformance & Reward  in  Sydney (Australia)
Current Employee - Head of Peformance & Reward in Sydney (Australia)

I have been working at Insurance Australia Group

Pros

Good people, community / sustainability agenda, supportive of employees, good compensation and flexible work practices. The Company offers opportunities for career growth.

Cons

Tough time for insurance, poor financial results in 2008. Company is current in a significant period of change and is shifting to a decentralised model. Once this is completed, I expect we will move to a very positive outlook. QBE has been stalking the Group, so there is a possibility of a takeover in the next 12 to 18 months.

Advice to ManagementAdvice

Focus on getting the key things right and restoring the Group to solid profitability.

Recommends
Approves of CEO

Other Reviews for Insurance Australia Group

  1.  

    Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Consultant  in  Christchurch (New Zealand)
    Current Employee - Claims Consultant in Christchurch (New Zealand)

    I have been working at Insurance Australia Group full-time for less than a year

    Pros

    Competitive salary, strong unions, plenty of benefits if you're contract is longer than 1 year (Claims consultants aren't eligible until their contract is extended), supportive environment, good work culture, excellent training. Offers a great work/lifestyle balance.

    Cons

    Policy wordings are interpreted differently by senior staff, often senior consultants will contradict each other or be unaware of new processes. There is debate about who is responsible for what among the departments, quite often dealing with other departments can be frustrating as we all use different systems and have different information available. While their is plenty of inter-company opportunities, it seemed difficult for people to receive promotions within the department. Initially when you start working there you will be placed on "high priority" calls, meaning you will always end up working late; this will stop once you move onto normal call priority.

    Advice to ManagementAdvice

    There should be uniformity of the interpretation of policy wordings and processes; senior consultants should offer consistent advice. Similarly it is easy for senior consultants to become lazy, IAG should take more care with the selection of their senior consultants as they are highly influential in the claims department.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Not a bad experience to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)

    I have been working at Insurance Australia Group as a contractor for less than a year

    Pros

    relaxed environment, good work/life balance, you can go home on time most of the time, most people here are nice, although you know there are difficult people everywhere,supportive for further education.

    Cons

    some team might not be very effective, so you have to wait for a long time for them to response although you've chased them again and again. Some managers are paying more attention on their family rather than the work here.

    Recommends
    Positive Outlook
    No opinion of CEO
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