Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
There are newer employer reviews for Hilton Worldwide

 

Excellent Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Night Auditor in Miami, FL (US)
Current Employee - Night Auditor in Miami, FL (US)

I have been working at Hilton Worldwide full-time (more than 3 years)

Pros

Decent benefits package and phenomenal training, especially for those on the career path in the hospitality industry.

Cons

Some corporate policies are self-defeating and harm the income potential of certain hotels in the long run.

Advice to ManagementAdvice

Please re-evaluate your policy on credit card transactions for upper level hilton rewards members, as credit card fraud is running rampant and you are doing a disservice to your guests by not adequately ensuring their security by verifying cards at POS with government issued photo ID's. In addition, the policy of over-selling hotels is not one practiced by all brands (as I was mistakenly informed and later confirmed on my own) and does not promote brand loyalty, which is one of Hilton Worldwide's strengths. Guaranteeing a reservation should ALWAYS guarantee that reservation except in cases beyond the control of the hotel, such as storm/flood/eletrical/etc.

Recommends
Positive Outlook
Approves of CEO

805 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1. 2 people found this helpful  

    Career Damaging Experence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Security in McLean, VA (US)
    Former Employee - Information Security in McLean, VA (US)

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Industry average salary, nice building and work environment, some really friendly people to meet and work with.

    I passed up another offer to come here, and I severely regret that decision.

    Cons

    Former AOL employees have hijacked the IT Department and I was severely mislead on the status of the environment and the willingness and ability/ knowledge of Sr. Management within the department. It seems there are many that rode on the waves of AOL when they went from 90% market share to nothing and now for some reason they have worked their way into Hilton and are poised to do the same thing all over.

    Advice to ManagementAdvice

    Your IT department is in grave danger of costing you significant brand damage (already occurring) and from an IT security perspective, making things worse by doing what they are doing to a degree of excess that is downright unethical.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great overall company, but localized management is very corrupt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Manager in Wuxi, Jiangsu (China)
    Current Employee - Guest Services Manager in Wuxi, Jiangsu (China)

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    Great benefits, very reputable brand, solid customer base, good property management system and helpful IT support staff, hotels are in very busy locations

    Cons

    Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

    Advice to ManagementAdvice

    Many overseas locations (my example being in China) are run completely by locals, from upper management all the way down. There needs to be better monitoring of these locations by the regional headquarters, as most of the Chinese management do not follow proper procedures or protocols of Hilton Worldwide.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Hilton Worldwide

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