There are newer employer reviews for Hilton Worldwide

 

Excellent Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Night Auditor in Miami, FL (US)
Current Employee - Night Auditor in Miami, FL (US)

I have been working at Hilton Worldwide full-time (more than 3 years)

Pros

Decent benefits package and phenomenal training, especially for those on the career path in the hospitality industry.

Cons

Some corporate policies are self-defeating and harm the income potential of certain hotels in the long run.

Advice to ManagementAdvice

Please re-evaluate your policy on credit card transactions for upper level hilton rewards members, as credit card fraud is running rampant and you are doing a disservice to your guests by not adequately ensuring their security by verifying cards at POS with government issued photo ID's. In addition, the policy of over-selling hotels is not one practiced by all brands (as I was mistakenly informed and later confirmed on my own) and does not promote brand loyalty, which is one of Hilton Worldwide's strengths. Guaranteeing a reservation should ALWAYS guarantee that reservation except in cases beyond the control of the hotel, such as storm/flood/eletrical/etc.

Recommends
Positive Outlook
Approves of CEO

749 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1. 2 people found this helpful  

    Career Damaging Experence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Security in McLean, VA (US)
    Former Employee - Information Security in McLean, VA (US)

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Industry average salary, nice building and work environment, some really friendly people to meet and work with.

    I passed up another offer to come here, and I severely regret that decision.

    Cons

    Former AOL employees have hijacked the IT Department and I was severely mislead on the status of the environment and the willingness and ability/ knowledge of Sr. Management within the department. It seems there are many that rode on the waves of AOL when they went from 90% market share to nothing and now for some reason they have worked their way into Hilton and are poised to do the same thing all over.

    Advice to ManagementAdvice

    Your IT department is in grave danger of costing you significant brand damage (already occurring) and from an IT security perspective, making things worse by doing what they are doing to a degree of excess that is downright unethical.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Worked us to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Agent in Austin, TX (US)
    Former Employee - Guest Services Agent in Austin, TX (US)

    I worked at Hilton Worldwide full-time (less than an year)

    Pros

    Nice building to work in. Guests were all very friendly and easy to work with.

    Cons

    Schedules were ridiculous causing massive turnover in front office. Seems no one stayed more than 3 months! We weren't given our weekly schedule until 2 days ahead of time and we were constantly working 7 to 9 days straight with only one day off in between. If you don't mind having no life and just "living" at the hotel for extremely low pay, than this is the job for you. Other departments were treated far better than front desk.

    Advice to ManagementAdvice

    The front desk people are your MOST important team members because they are the first and last people the guests interact with. It's a shame that management couldn't seem to understand this. Also, if you want to avoid massive turnover, do not schedule employees more than 6 days straight....ever.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Hilton Worldwide

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