There are newer employer reviews for Higher One

3 people found this helpful  

Customer Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Agent
Current Employee - Agent

I have been working at Higher One

Pros

Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

Cons

Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

Advice to ManagementAdvice

reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

Recommends

35 Other Employee Reviews for Higher One (View Most Recent)

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  1.  

    Error Resolution Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Error Resolution Specialist in Tampa, FL (US)
    Former Employee - Error Resolution Specialist in Tampa, FL (US)

    I worked at Higher One part-time (more than an year)

    Pros

    Flexible Hours, PTO, and Excellent Team Support. If you do your job well, you will advance to other areas. Training is straight forward and self explanatory. Great support from most all areas of the company. "Great" team support. Good pay and some flexibility in hours.

    Cons

    Metrics can be somewhat rigid, but you can expect this to any remote center position. Systems used can sometimes drop out without warning, but adherence is supportive of this.

    Advice to ManagementAdvice

    Listen to your employees. Take into consideration your clients, and their concerns and address them from a corporate prospective. If repeated issues continue to rise, be objective and address them for change. I feel this would be a considerable benefit to both your employees and the company image.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Going through a rough patch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Haven, CT (US)
    Former Employee - Anonymous Employee in New Haven, CT (US)

    I worked at Higher One full-time

    Pros

    Great culture and amenities (free lunch 3 days a week, gym, fun committee, wellness committee, casual dress code, open work environment, free parking, plenty of activities to participate in)
    Smart, hardworking, innovative coworkers, opportunity for growth and promotion.

    Cons

    There has been some negative press and some increased pressure on the industry that Higher One serves and thus Higher One too. As a result it is a more challenging environment for the company, the leadership, and each individual contributor and the employee morale has taken a huge hit.

    Advice to ManagementAdvice

    You have a lot of talent in your employees, don't lose them while you focus on fighting through the current external pressures.

    Recommends
    Negative Outlook
    No opinion of CEO
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