Higher One

www.higherone.com
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There are newer employer reviews for Higher One

4 people found this helpful  

Customer Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Agent
Current Employee - Agent

I have been working at Higher One

Pros

Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

Cons

Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

Advice to ManagementAdvice

reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

Recommends

42 Other Employee Reviews for Higher One (View Most Recent)

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent
    Current Employee - Home Based Customer Care Agent

    I have been working at Higher One part-time (less than a year)

    Pros

    I enjoy the opportunity to work from home. I'm retired and wanted something to keep me feeling productive and focused, so I work 20 hours per week. 20 hours is what I specified, other schedules are available. I also like the fact that I am an employee. I don't want to deal with filing quarterly income estimates, paying my own social security etc. I'd rather let them handle that. I am paid $11 per hour, which is what I was offered when I started 6 months ago. Pay is never late and always correct. There are opportunities for additional hours at times, as well as opportunities for unpaid days off upon request. The other employees I interact with remotely are pleasant and professional.

    Cons

    Relatively low pay
    I wish I had more flexibility as far as my work schedule, but I understand that isn't possible for this type of job
    There is a lot to learn and a lot to know to do the job well

    Advice to ManagementAdvice

    Offer some type of pay incentive for adherence and QA ratings.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One

    Pros

    Flexible hours
    reasonable pay
    Friendly atmosphere
    Free lunches

    Cons

    Nothing to say. I enjoy working here.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Higher One

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