Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
There are newer employer reviews for Heartland Payment Systems

1 person found this helpful  

If you can't be self motivated to succeed, don't try it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager in Indianapolis, IN (US)
Current Employee - Relationship Manager in Indianapolis, IN (US)

I have been working at Heartland Payment Systems full-time (less than an year)

Pros

Opportunity for uncapped income
Monthly residuals become yours after you are vested.
Company has a lot of opportunity, I am already getting a chance to move up.
Service Center is state of the art
if you cant make your own leads, you fail, if you are motivated to make money, YOU CAN MAKE IT!

Cons

Sometimes have to cut margin to compete.

Advice to ManagementAdvice

keep coming out with new ideas and equipment to make us more competitive. Also, if you have people who aren't cutting it, time to let them move on.

Recommends
Positive Outlook
Approves of CEO

248 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Transparency for merchants - not for sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time (more than an year)

    Pros

    Somewhat create your own schedule.

    Cons

    There is a tunnel vision mentality- and everyone in upper and middle management work off a script. They do not explain the true compensation structure until after you have suffered from ridiculous true-ups and charge backs. You have no rights as a salesperson- you are trued up for everything to the point you are paying Heartland to work every day. If you are an ethical salesperson truly working in the best interest of your merchant, you will not make a living with this company. But they will make a ton off of you!

    Advice to ManagementAdvice

    Stop. Just stop with the scripted responses and answers to every question. Re examine your compensation structure and your policies. Check out your local management better...DMs/TMs working the system and doing unethical practices are a very real concern for you. Stop abusing your sales force and providing lackadaisical statements/responses to address changes you implement more and more. Everything is in your favor- sales people have no rights and the Payroll and Marketing teams are paid based off what the sales people are out there enrolling but these salaried and hourly people never get "trued up" for doing their job poorly and frankly wrong after it has left the hands of the sales person. Only the sales person suffers. Shame on you. May you continue to lose hard working , ethical and professional salespeople. Shame on you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 9 people found this helpful  

    This company was once the shenizle but now it's on the downhill fizzle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Mobile, AL (US)
    Former Employee - Relationship Manager in Mobile, AL (US)

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Most of call Ctr seems to actually try to help reps when they call in with account issues. As far as call Ctr helping merchants....lacking in that dept!! Majority of the call Ctr employees have never worked out in real world and can't relate or empathize with the merchants on line who need help and need it quick.
    Good payroll product.

    Cons

    Outdated and incompatible products
    Ridiculous reporting games that are nothing but fluff numbers for stockholders
    Incompetent management through out company.
    No distinctions to help separate Heartland from competitors in field
    Reps are lied to about "cost"
    Never actually paid what you are owed
    Horrible health insurance plan
    False installs pushed by management to make end of month numbers look good but attrition tells true story
    Serious HR issues are swept under rug
    Leads are funneled to new hires so they appear to be successful hire. Veterans are never rewarded.
    Merchants have NO local service
    Heartland PURCHASES its endorsements !
    Poor residual plan
    Worse Gift/Loyalty program in industry

    Advice to ManagementAdvice

    Get off your computers and phones and get out in the field and actually do what you require of your team. Lead by example and quit the pathetic ride on the "tall tales" of when you were in your glory days. Your making fools out of yourselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Heartland Payment Systems

Work at Heartland Payment Systems? Share Your Experiences

Heartland Payment Systems

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.