850 Employee Reviews (View Most Recent)

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1 person found this helpful  

If you can't be self motivated to succeed, don't try it.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager  in  Indianapolis, IN (US)
Current Employee - Relationship Manager in Indianapolis, IN (US)

I have been working at Heartland Payment Systems full-time for less than a year

Pros

Opportunity for uncapped income
Monthly residuals become yours after you are vested.
Company has a lot of opportunity, I am already getting a chance to move up.
Service Center is state of the art
if you cant make your own leads, you fail, if you are motivated to make money, YOU CAN MAKE IT!

Cons

Sometimes have to cut margin to compete.

Advice to ManagementAdvice

keep coming out with new ideas and equipment to make us more competitive. Also, if you have people who aren't cutting it, time to let them move on.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Heartland Payment Systems

  1. 3 people found this helpful  

    Transparency for merchants - not for sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time for more than a year

    Pros

    Somewhat create your own schedule.

    Cons

    There is a tunnel vision mentality- and everyone in upper and middle management work off a script. They do not explain the true compensation structure until after you have suffered from ridiculous true-ups and charge backs. You have no rights as a salesperson- you are trued up for everything to the point you are paying Heartland to work every day. If you are an ethical salesperson truly working in the best interest of your merchant, you will not make a living with this company. But they will make a ton off of you!

    Advice to ManagementAdvice

    Stop. Just stop with the scripted responses and answers to every question. Re examine your compensation structure and your policies. Check out your local management better...DMs/TMs working the system and doing unethical practices are a very real concern for you. Stop abusing your sales force and providing lackadaisical statements/responses to address changes you implement more and more. Everything is in your favor- sales people have no rights and the Payroll and Marketing teams are paid based off what the sales people are out there enrolling but these salaried and hourly people never get "trued up" for doing their job poorly and frankly wrong after it has left the hands of the sales person. Only the sales person suffers. Shame on you. May you continue to lose hard working , ethical and professional salespeople. Shame on you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Heartland is not perfect, but it's a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Because HPS is a small company that grew up, there is more openness to new ideas and processes. Senior Management, from the CEO down, have high integrity and really care about the employees. Work/Life balance is very good for most people. I've been promoted significantly which shows the company does try to promote from within.

    Cons

    Because HPS is a small company that grew up, there aren't established policies for some things, with the exception of security and card processing functions of course! The company is still trying to find the balance between benefits, salary and bonus. Security is always a concern, and is part of everything that goes on here.

    Advice to ManagementAdvice

    Offer some smaller benefits that have high perceived value and are affordable to be more in line with other companies in our space. Increase salary and decrease bonus, or find a way to minimize tax impact for highly bonused leaders.

    Recommends
    Positive Outlook
    Approves of CEO
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