GameStop

  www.gamestop.com
  www.gamestop.com
There are newer employer reviews for GameStop

1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Associate in Toronto, ON
Former Employee - Senior Sales Associate in Toronto, ON

I worked at GameStop part-time (more than 3 years)

Pros

- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons

- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to ManagementAdvice

- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1415 Other Employee Reviews for GameStop (View Most Recent)

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  1. 1 person found this helpful  

    EB Games/Gamestop are not willing to match the compensation level of similar companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Cranbrook, BC
    Former Employee - Store Manager in Cranbrook, BC

    I worked at GameStop

    Pros

    Generally an exciting industry to be a part of. Great benefit package.

    Cons

    They don't pay enough at any level. High turnover.

    Advice to ManagementAdvice

    If you want to retain your key employees start paying them what is in line with what similar companies pay.

    Doesn't Recommend
    No opinion of CEO
  2. 4 people found this helpful  

    The Truths of GameStop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Jersey City, NJ (US)
    Current Employee - Game Advisor in Jersey City, NJ (US)

    I have been working at GameStop full-time (more than 5 years)

    Pros

    You Get To Rent out Video Games
    Talk About Video Games
    If you are a manager/asm/sm/sga you get free games/merchandise but if you are a lowly store grunt you get close to nothing

    Cons

    Its Retail its not what everyone expects, its not all video games and fun. You have to go through much customer interaction and mindless pitching of products, memorizing 3 sentence long phone greetings that you must repeat without fail every time you answer a phone, mindless pitching of membership cards, reserving games, trading games in, credit cards, literally you spend most of your transaction trying to harass the customer into buying something they really don't need. Example: "Hi I just want to buy Cal of Duty For the PS4"
    Employee: " Do you want it Pre Owned?"
    Customer: "No, I want a new copy"
    Employee: "But You Save $5 Buying Pre Owned"
    Customer: "No Thanks Just a New Copy"
    Employee: " If You are a Pro Member you get 10% off and save $15 dollars, and if you sign up today you get a Buy 2 get 1 any pre owned game coupon, along with 1 year of Game Informer"
    Customer: " No thank you, just a new copy of Call of Duty"
    Employee: " Okay, would you like to buy the season pass that comes along with this game?"
    Customer: "No"
    Employee: " Why Not, if you buy the season pass now you save $10 by buying all 4 map packs together"
    Customer: "No thanks, Just the Game"
    Employee: "While you are here would you like to pre order Assassins Creed, Grand Theft Auto, Pokemon?"
    Customer: "No"
    Employee: "Gamestop has an all new PowerUp Rewards Credit Card, if you are a Pro Member you get 15,000 points and if you are a Basic you get 5,000 points as well as a $0 Annual Fee with the card, and if you spend more than $500 you get 6 months interest free financing"
    Customer: "I dont need a credit card"
    Employee: "Ok, here is your receipt and on it is a survey in which you can go online and tell GameStop how we did and you get entered for a chance to win a $100 Gamestop Gift Card

    Advice to ManagementAdvice

    Mindless Droning/Harassing Customers with Useless Pitches/Not providing the proper pay and or hours to compensate employees who have to deliver the mindless droning/pitches to the customer

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for GameStop

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