GameStop

www.gamestop.com
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1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Associate in Toronto, ON
Former Employee - Senior Sales Associate in Toronto, ON

I worked at GameStop part-time (more than 3 years)

Pros

- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons

- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to ManagementAdvice

- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1552 Other Employee Reviews for GameStop (View Most Recent)

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  1. 1 person found this helpful  

    EB Games/Gamestop are not willing to match the compensation level of similar companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Cranbrook, BC
    Former Employee - Store Manager in Cranbrook, BC

    I worked at GameStop

    Pros

    Generally an exciting industry to be a part of. Great benefit package.

    Cons

    They don't pay enough at any level. High turnover.

    Advice to ManagementAdvice

    If you want to retain your key employees start paying them what is in line with what similar companies pay.

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    Great job and team, upper management disconnection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Madison, WI (US)
    Former Employee - Store Manager in Madison, WI (US)

    I worked at GameStop (more than 10 years)

    Pros

    The company has great upward opportunities but gets very competitive once you reach the Store Management position, and the opportune moments are a very small window to climb through at that point. If you have a passion for gaming and all things pop culture, interacting with the customers to help them make a decision based on their needs is always a high satisfying feeling. Whether you're dealing with the "core" customer or the "broad" customer (parents and gift givers), when you give them your utmost attention and level of detail in your guidance, it will never get old how many times you shake people's hands for a job well done.

    Developing a team that wants to enjoy their job and get to where you are is also a big plus. Being a good store manager not just in your sales, but in how you develop your talent goes a long way, not just with your direct associate team, but your district store manager team can both be a big help and a driving force to success. I left an amazing team after 8 years in the management team. The company also retains their employees for hard work, ethics and conduct.

    Cons

    There's a disconnection with upper management. The company has grown so big that upper management has turned into a red-tape, policy-is-law force which hinders positive talent growth, all while spreading a culture of "Protect the Family" and an "I Care" mentality. It's very counter intuitive and counter productive when you're told to do one thing, but the opposite is expected. Ideas - while welcomed and accepted - are seldom acknowledged because of how large GameStop has become.

    Then there's payroll. You'll be left with 83 hours to work with each week for your associates. That's 40 hours for your assistant - to which you give anything less and good job keeping your ASM - and about 30 or less for your Senior Game Adviser, or "Shift Lead" to the outside world, and that leaves generally 13 hours left to split among 3 more associates. It kills morale and is a recipe for a lot of catch-up work to do, which can pile up extremely quickly.

    Finally, the company is trying to expand to other industries too fast. I understand why, but instead of growing outside the company with acquisitions (which they have done), they are dropping new initiatives on management and teams on their laps and telling them to run with it with literally no training and expecting results. Training in general is something to be desired (as in, there is no training and everything is train-as-you-go, which can be amazing, but no payroll is given to shadow a new employee and give him or her an example or idea of how to work the business).

    Advice to ManagementAdvice

    Listen to your employees and judge with open ears with a case by case scenario and drop the arbitrary nonsense to HR policies. You are losing outstanding employees for incidental and extremely minor issues, let alone for even making a simple management decision, which disenfranchises the surrounding district team. Improve your training, or rather, actually allow for hands-on training with management and new associates by providing payroll weeks, not just "3 hours for new hires during holiday season". That does nothing. Do not expect the intranet resources to fully train an associates with what little time they have to access it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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