1291 Employee Reviews (View Most Recent)

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1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Associate  in  Toronto, ON
Former Employee - Senior Sales Associate in Toronto, ON

I worked at GameStop part-time for more than 3 years

Pros

- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons

- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to ManagementAdvice

- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for GameStop

  1. 1 person found this helpful  

    EB Games/Gamestop are not willing to match the compensation level of similar companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager  in  Cranbrook, BC
    Former Employee - Store Manager in Cranbrook, BC

    I worked at GameStop

    Pros

    Generally an exciting industry to be a part of. Great benefit package.

    Cons

    They don't pay enough at any level. High turnover.

    Advice to ManagementAdvice

    If you want to retain your key employees start paying them what is in line with what similar companies pay.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Part-time Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Greensboro, NC (US)
    Former Employee - Sales Representative in Greensboro, NC (US)

    I worked at GameStop part-time for more than 3 years

    Pros

    The people in your store & your customers are the best reason to work at GameStop.

    Cons

    Since it is a retail store, your hours will not be set.

    Recommends
    Neutral Outlook
    No opinion of CEO
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