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1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Associate  in  Toronto, ON
Former Employee - Senior Sales Associate in Toronto, ON

I worked at GameStop part-time for more than 3 years

Pros

- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons

- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to ManagementAdvice

- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for GameStop

  1. 1 person found this helpful  

    EB Games/Gamestop are not willing to match the compensation level of similar companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager  in  Cranbrook, BC
    Former Employee - Store Manager in Cranbrook, BC

    I worked at GameStop

    Pros

    Generally an exciting industry to be a part of. Great benefit package.

    Cons

    They don't pay enough at any level. High turnover.

    Advice to ManagementAdvice

    If you want to retain your key employees start paying them what is in line with what similar companies pay.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great work experience with lots of potential for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at GameStop full-time for more than 5 years

    Pros

    Gamestop really cares about their associates. They have multiple resources available to assist us in times of need and they really go out of their way to make us all feel like family.
    Fun, team based atmosphere. You get to talk about video games all day.
    Lots of contests and incentives to get associates to drive results.
    Very transparent management. They keep associates up to date with everything going on, even when it concerns personal matters such as Paul Raines recent surgery.

    Cons

    Not the best job for those with kids. Typical manager schedule is 830-6 or 12-930, and it's hard to have the flexibility to get out to pick up a kid when needed. If you're single or married without kids with a spouse that will understand you not always being home on time, you'll be ok.
    Very sales driven company. On the flip side, if you do the job you are paid to do, you should be fine.

    Recommends
    Positive Outlook
    Approves of CEO
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