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2 people found this helpful  

GEICO will take everything you can give and keep on going....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Auto Damage Field Adjuster  in  Hartford, CT (US)
Current Employee - Auto Damage Field Adjuster in Hartford, CT (US)

I have been working at GEICO full-time for more than 8 years

Pros

Job Security, Benefits and Pay are the pros of this job.

Cons

Poor team work ethics, lack of management response, red tape and twisted crazy lines of intercompany communication. You have to have a special degree to get things from within the company- or have your voice heard.

Advice to ManagementAdvice

LISTEN to your employees, improve the mood amoung your adjusters, remove the "Bad" apples in the bunch, promote those who work hard for you, not the ones that kiss the most ass.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for GEICO

  1. 1 person found this helpful  

    A good-strong start if you are new to the field or changing careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GEICO Sales Representative  in  Lakeland, FL (US)
    Current Employee - GEICO Sales Representative in Lakeland, FL (US)

    I have been working at GEICO full-time for more than a year

    Pros

    If you are a positive, class half full instead of half empty person you will love it here. Lots of opportunities to grow within and outside the region.

    Cons

    Long hours of sitting down. Very task oriented and mundane work. Do not take this job personal. Work life balance can be a challenge, so you have to work hard to maintain.

    Advice to ManagementAdvice

    Continue working to improve communications.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 15 people found this helpful  

    Click my review for Pros and Cons check lists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Claims Representative  in  Tucson, AZ (US)
    Current Employee - Telephone Claims Representative in Tucson, AZ (US)

    I have been working at GEICO full-time for more than a year

    Pros

    "YOU BELONG HERE" CHECKLIST:
    1. If you can multitask and time-manage at an expert level, THIS JOB IS FOR YOU because you have a LOT of curveballs thrown your way on a daily basis.
    2. If you care about your health and can make it to work on time daily, and at most take 1 day off PER MONTH, THIS JOB IS FOR YOU because your dependability score needs to stay at 97% to get rewarded.
    3. If you are looking for a company that comes with a built-in social network with tons of opportunities to volunteer and network, THIS JOB IS FOR YOU because they offer many opportunities to participate in local events, lots of "GEICO Pride" type days, and lots of fun contests, etc. for the employees.
    4. If you are good with following the rules/process, numbers-driven, and can adapt well or "go with the flow" and still expect results from yourself, THIS JOB IS FOR YOU because they love Six Sigma and your performance is based 100% on your monthly numbers - nothing more, nothing less.
    5. If you are competitive and seeing other people pass you up is a big motivator, THIS JOB IS FOR YOU because the sky's the limit with promotions, prizes, bonuses, and the like.
    6. If you love to research, question, and report your findings, THIS JOB IS FOR YOU because the claims process is exactly that: Research, Report, and Remunerate accordingly.
    7. If you do great in a team environment and love group work, THIS JOB IS FOR YOU because you are assigned to a team and sink or swim as a team.

    Cons

    Anything having to do with Customer Service, Claims, or Sales - RUN AWAY. Very professional environment can be offputting to some as it can lead to a culture of unapproachability. The stressful workload is overwhelming - you are dealing with phone calls, faxes, emails from 3 different programs, in addition to a daily queue of claims in 2 different programs in some offices. It's the luck of the draw how easy or complicated the claim will be - each car accident is different. You are dealing with claimants, lawyers, doctors, police, the Department of Insurance, and Medicare, sometimes all in the same claim. There are a LOT of smokers at our office who didn't smoke before they got here. It's also hard to leave the job at work and they say to let it all roll off, but it's hard to shake off telling other people "no" all day, being told you're not doing enough even though you put in countless hours every week well beyond your normal work schedule, and I've heard the stress level has caused more destroyed marriages, relationships and friendships than any other place I've worked.

    "PASS IT UP" CHECKLIST:
    1. If you cannot time-manage or multitask well, THIS JOB IS NOT FOR YOU because you get curveballs thrown at you from all angles, all day long.
    2. If you have a learning disability or other behavioral health diagnosis, THIS JOB IS NOT FOR YOU because the time management, punctuality, stress management, workload management, etc. expectations are extremely high. Diagnoses are a very real barrier, and this job doesn't account for them and there's no way to accommodate for them. It's the nature of the beast.
    3. If you have health problems that cause you to call out sick or take more than 1 day off PER MONTH, THIS JOB IS NOT FOR YOU because your attendance needs to remain at 97% and you WILL be marked down, regardless of the reasons. Even if it's a broken leg or a heart attack on the job (which are true stories).
    4. If you are invested in activities outside of work that are time-consuming, or for which you are REALLY passionate, THIS JOB IS NOT FOR YOU because you WILL work longer than your 7.75 hours at least 4 days per week. Be prepared to give up much of your social life to GEICO. That's probably why they offer so many opportunities to volunteer. They don't expect you to be best buddies with your teammates, but you end up getting to know them WELL because those are the ONLY people you will EVER SEE until you get promoted past Service or Claims.
    5. If you are a "pushover" type or wallflower, and that's just part of your DNA, and you can't or won't learn to toughen up, THIS JOB IS NOT FOR YOU because the "ugly" side of claims is being assertive, sometimes having to deny claims to really good people. Sometimes you'll deal with jerks, too. Workplace-wise, the environment is competitive and sometimes cutthroat. Adversely, you will encounter people with much less experience than you climbing the ladder faster because their numbers are good and they play the game well. You will find people who manipulate the system and throw others under the bus to make themselves look good. You will find people who have worked here a long time and have "seen it all" - beware of them in the cafeteria.
    6. If you have a pet or child which needs to be on a strict regimen and have nobody to help back you up, THIS JOB IS NOT FOR YOU because again, you WILL work longer than your 7.75 hours at least 4 days per week. Even if you are lucky and get out of work on time, leaving the parking lot is a nightmare in call centers. There are TONS of single parents who work here, but I guarantee, they ALL have a friend or relative to pick up the kids after school when they can't be there.
    7. If you like autonomy and like to be "left alone to do your job," THIS JOB IS NOT FOR YOU because you are assigned to a team, calls are monitored, and God forbid if you're the weakest link in the chain. Lack of communication and not going by the book instantly puts you on the radar with management, and you have to work HARD to get back under it.
    8. If you don't like the idea of constantly learning, changing, and adapting your daily work to new things that come your way, THIS JOB IS NOT FOR YOU because again, you get curveballs constantly and the 8 weeks of training doesn't cover everything. You learn more things, IMPORTANT, VITAL things that make or break insurance laws, on the fly than you ever will in training.

    Advice to ManagementAdvice

    NUMBERS AREN'T EVERYTHING!!! Get your head out of the computer and onto the floor. Pay attention to specific skill sets and promote based on THAT instead of metrics. Some people's talents are being WASTED in their job description, but because the "report card" doesn't match the minimums, they will be passed up for special projects, promotions or even lateral moves time and time again.
    Work on revamping the training. So much of it gets into minutiae and actually CREATES more confusion than it addresses. Training should be "How to Perform Your Job Requirements and Make Your Monthly Report Card Sparkle," not, "10 Years of Insurance Law, Medical School, and State Legislation Regarding Traffic Laws in 8 Short Weeks."
    Once you get on the floor, the majority of training material is completely useless because there are guidebooks and cheat sheets everywhere at every desk. The training program is a HUGE waste of time as it's designed now. Below, the problems and my suggestions for a successful program:
    1. A cursory overview of Coverage - Liability - Damages and how to resolve a claim. (This should be 90% of what we work on because it's the essence of the job description. Examples, worksheets, drills, and a few "word problems" that get more complicated as the days roll on to build on last week's skill set would be so helpful.)
    2. WAY too much time on medical bill review and medical terminology. (The majority of claims we handle at entry level deal with coverage and liability problems, NOT injury claims. We have a different department staffed with people with certifications in medical billing and coding, so we should have high-level, basic training on chiropractors and physical therapists, what to look out for and what to approve or deny AT MOST. Get RID of the IMR book because it's completely unnecessary - we have Google to look up the term "Lateral Malleolus" nowadays. In addition, we've all been to the doctor before and can use our best judgment about what's legitimate and what's fishy in injury claims.)
    3. Too much telephone soft-skill role playing. (You learn to talk with people once you really get on the phones. Also, there's something to be said for personality here- you either have charisma, or you don't. Don't try to beat it into people if it's just not in their DNA.)

    Claims training is failing in these areas:
    1. What will get you FIRED or ARRESTED or SUED, and be made aware that our actions also have a bearing on the company's legal standing and public image as a whole
    2. How to interact with the different departments within GEICO as well as other insurance-related companies (like what to say, what to ask, and what they can and can't - or won't - tell you)
    3. What you MUST know about workflow (how to use the notes templates we use to our advantage, how to get perfect 10 customer surveys, surviving the dreaded SPRs and QA audits, time management skills, and tips/tricks to help yourself be efficient/effective/thorough/FAST). I would say #3 is the most important for survival in this job, let alone career growth. If SPRs are worth 25% of our report cards, why does it only get 1 chapter of training in the 900 page manual and 1 day of face time with the leader of the auditing team?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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