There are newer employer reviews for First Niagara Financial

1 person found this helpful  

Up and Down

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Albany, NY (US)
Current Employee - Customer Service Representative in Albany, NY (US)

I have been working at First Niagara Financial full-time (more than an year)

Pros

Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

Cons

Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

Also? The pay is not nearly enough.

Advice to ManagementAdvice

Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

49 Other Employee Reviews for First Niagara Financial (View Most Recent)

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  1.  

    Disappointing , no room for advancement

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker

    I worked at First Niagara Financial full-time (more than 8 years)

    Pros

    Convenient locations, very nice coworkers.

    Cons

    Does not promote from within, raises are very small, sales pressure is ever increasing and the company is trying to force everyone in retail to work harder to finance their acquisitions.

    Advice to ManagementAdvice

    Value the people that built the company. Not everyone from outside is better than whom you already have working there. Re interview your current staff, they have a lot to offer.

  2. 1 person found this helpful  

    IT: Nice People, Clueless Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Buffalo, NY (US)
    Former Employee - Software Developer in Buffalo, NY (US)

    I worked at First Niagara Financial full-time (more than an year)

    Pros

    IT is young and vibrant at FNFG. The people are friendly and supportive. Times are tight for everyone, but if you have a good idea, they will usually find a way to fund it.

    Cons

    The other side of the "young and vibrant" coin is their inexperience. For an enterprise IT environment, it's still a pretty small organization and yet they want to be grown ups so bad, they tend to adopt unnecessary bureaucratic procedure just because that's what the big banks do.

    Advice to ManagementAdvice

    Slow down growing the org chart, and focus on the people you already have. Say "no" to the lines of business when they want more work done than you have the people or experience to accomplish.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for First Niagara Financial

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