Fidelity Investments

  www.fidelity.com
  www.fidelity.com
There are newer employer reviews for Fidelity Investments

1 person found this helpful  

The big green line

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Investment Representative in Salt Lake City, UT (US)
Current Employee - Investment Representative in Salt Lake City, UT (US)

I have been working at Fidelity Investments full-time (more than 3 years)

Pros

They have spent billions on the brand, and it worked, they spent billions on the tools, and they rock, the products are cheep and won't hurt anyone unless you lie to them in the sales process.

Cons

!Its a big company and if you are not aware of how you are perceived it could possibly hurt your chances to move up. This is not anything different from any other large company. To the people complaining about how they were passed over or done wrong, so sorry for you but getting ahead in life is about more than just how you think you did at your job, your bosses have feelings to and if you don't make them feel like they made a good decision (At any company) you will not get ahead.

In terms of the people in call centers and computer programming roles, well it is probably tough to stick out from the thousands of other people, but it is still a great company and they don't really expect too much of you from a performance standpoint so why complain about it. Just do your job and try to improve.

Advice to ManagementAdvice

Keep up the good work. The company is one of the best places for people to store their life savings and along the way a few employees souls get crushed. Move on and keep doing a good job! There is a reason so many people work here their entire lives.

Recommends
Positive Outlook
Approves of CEO

1903 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1. 2 people found this helpful  

    Great benefits, good starting pay, great training program, decent incentives...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Salt Lake City, UT (US)
    Former Employee - Financial Services Representative in Salt Lake City, UT (US)

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    Company fully trains and pays for you to get your financial licenses. Great health benefits. Company 401k match and profit share is good. Products and services offered by firm are great for customers. Offers tuition reimbursement and gym reimbursements. There are several different positions on the same level to move to within phone sites.

    Cons

    Micromanagement - clock in and out for your scheduled breaks - metrics to make sure you follow this exactly as planed.
    Bonuses are based off of customer surveys of your entire team (not individually) you get % based off phone metrics.
    Metrics are not designed for you to keep the customers interest in mind (ex: if you have to call back to a customer - break between calls to finish a project or do some research for a customers issue - your metrics take a hit).
    You get 3 calls/month monitored and graded on if you said what your manager wanted you to say (can be a little childish at times and not a good measurement 3/500 calls graded)
    Days you will take 60-70 phone calls a day for 8-10hrs (cant focus on customers individually - turn and burn).
    Branch employees are viewed as more valuable to the company and are told to "dump" issues to phone centers (they do not know how to complete any processes for clients).
    Limited movement: most managers in current roles have been there for 10-20 years with no position to move higher into.
    Pay is lower then other financial firms in the same market.

    Advice to ManagementAdvice

    More positive reinforcement and support for your employees. Provide more opportunity to move horizontally across the firm, rather then laterally. Take away meaningless metrics -we're all adults especially in a licensed financial setting. The better focus you give on making your employees happy the better results you have in higher customer service output.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Overall, good experience. Wish secular environment was better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Project Manager in Westlake, TX (US)
    Current Employee - Business Project Manager in Westlake, TX (US)

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Benefits - been at the company 20 years, I hope I can be there another 20. If you have a good manager, don't leave. The benefits are stellar, great match, retiree medical, health, dental, tuition reimbursement.
    I've moved from Salt Lake, to Marlborough, to Westlake with Fidelity. If you are at a site with growth that's the place to be.
    Starting diversity groups - Women's Networking Group, Aspire (Hispanic), etc.
    If you can find the right niche, it's great to be entreprenurial with the company.
    You must work on networking and be proactive in finding your proper place in the company.
    There are so many things to learn and do if you are pro-active. You cannot wait for someone to recognize you - find your passion and pursue it!

    Cons

    Functions are still somewhat siloed. There are so many cost pressures in the industry right now that is constrains budgets and opportunities. It used to be sky's the
    If you want to grow, try to get out of phones or operations.
    Perfectionistic - bar is always raised.
    Failure is punished severely, but if you can endure experience can push you to a better spot.

    Advice to ManagementAdvice

    Very bureaucratic with HR. Hard to understand where the opportunities are. Why does the General Management Apprentice program require you to relocate to another site? There are so many great people in the regional sites but everyone is so separated from Senior Management in Boston who does not take advantage of technology to keep connected with associates. Look for associates in the regional sites to step up to the plate.

    Recommends
    Positive Outlook
    Approves of CEO
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