There are newer employer reviews for Fidelity Investments

1 person found this helpful  

The big green line

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Investment Representative in Salt Lake City, UT (US)
Current Employee - Investment Representative in Salt Lake City, UT (US)

I have been working at Fidelity Investments full-time (more than 3 years)

Pros

They have spent billions on the brand, and it worked, they spent billions on the tools, and they rock, the products are cheep and won't hurt anyone unless you lie to them in the sales process.

Cons

!Its a big company and if you are not aware of how you are perceived it could possibly hurt your chances to move up. This is not anything different from any other large company. To the people complaining about how they were passed over or done wrong, so sorry for you but getting ahead in life is about more than just how you think you did at your job, your bosses have feelings to and if you don't make them feel like they made a good decision (At any company) you will not get ahead.

In terms of the people in call centers and computer programming roles, well it is probably tough to stick out from the thousands of other people, but it is still a great company and they don't really expect too much of you from a performance standpoint so why complain about it. Just do your job and try to improve.

Advice to ManagementAdvice

Keep up the good work. The company is one of the best places for people to store their life savings and along the way a few employees souls get crushed. Move on and keep doing a good job! There is a reason so many people work here their entire lives.

Recommends
Positive Outlook
Approves of CEO

1861 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1. 2 people found this helpful  

    Great benefits, good starting pay, great training program, decent incentives...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Salt Lake City, UT (US)
    Former Employee - Financial Services Representative in Salt Lake City, UT (US)

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    Company fully trains and pays for you to get your financial licenses. Great health benefits. Company 401k match and profit share is good. Products and services offered by firm are great for customers. Offers tuition reimbursement and gym reimbursements. There are several different positions on the same level to move to within phone sites.

    Cons

    Micromanagement - clock in and out for your scheduled breaks - metrics to make sure you follow this exactly as planed.
    Bonuses are based off of customer surveys of your entire team (not individually) you get % based off phone metrics.
    Metrics are not designed for you to keep the customers interest in mind (ex: if you have to call back to a customer - break between calls to finish a project or do some research for a customers issue - your metrics take a hit).
    You get 3 calls/month monitored and graded on if you said what your manager wanted you to say (can be a little childish at times and not a good measurement 3/500 calls graded)
    Days you will take 60-70 phone calls a day for 8-10hrs (cant focus on customers individually - turn and burn).
    Branch employees are viewed as more valuable to the company and are told to "dump" issues to phone centers (they do not know how to complete any processes for clients).
    Limited movement: most managers in current roles have been there for 10-20 years with no position to move higher into.
    Pay is lower then other financial firms in the same market.

    Advice to ManagementAdvice

    More positive reinforcement and support for your employees. Provide more opportunity to move horizontally across the firm, rather then laterally. Take away meaningless metrics -we're all adults especially in a licensed financial setting. The better focus you give on making your employees happy the better results you have in higher customer service output.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    "Advanced" Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H & W Specialist in Durham, NC (US)
    Former Employee - H & W Specialist in Durham, NC (US)

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Excellent Benefits, Flexible Hours, Competitive Pay, Volunteered Time Off, Competitive Bonus System

    Cons

    mo·not·o·nous IS AN UNDERSTATEMENT, Poor Bonus System, "Middle School Reward System", Poor Technology, Lazy Co-workers. Brown Nosed Stuck Up Arrogant individuals thinking they are better than you because they are "managers of a call center." The hiring process does not make you aware that this is ENTIRELY a PHONE JOB! BE AWARE OF WHAT YOUR GETTING YOURSELF INTO!

    Advice to ManagementAdvice

    Listen to people on the front line, not managers you hire from the outside that have never performed the job! Treat people like they are adults, not in middle school! Example...Retaining thousands of dollars for the company on a daily basis and being rewarded with a "bag of chips, or candy bar" and a thank you from your manager.

    Recommends
    Neutral Outlook
    No opinion of CEO
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